Category Archives: Agents

Thomas Cook India has opened its new franchise in Delhi’s Kamla Nagar. Inaugurated by Romil Pant, Sr Vice President, and Jatin Sharma, Associate Vice President, Thomas Cook India, the expansion augments Thomas Cook India’s distribution and reach in Delhi-NCR to 17 consumer access centres: six owned branches and 11 Gold Circle Partner (franchise) outlets. The Gold Circle Partner outlet offers consumers end-to-end travel solutions with a bouquet of travel and travel-related financial services, including international and domestic holidays value-added services like travel insurance, visa services, etc. Rajeev Kale, President & Country Head, Leisure Travel & MiCE, Thomas Cook India, said, “The North market continues to feature strongly as a prime driver, delivering significant growth of 32 per cent YoY for our leisure travel business. We have selected Delhi-NCR as it has a strategic market basis. The Thomas Cook Gold Circle Partner programme increases the brand’s reach across the country, giving consumers access to the company’s products and services in metros/mini-metros and strongly emerging Tier II and III markets.  

Sabre Corporation has announced a renewed, full content distribution agreement with Jet Airways effective April 2019. Sabre’s extended agreement with Jet Airways provides Sabre-connected agents across India and the world a path to access the full content of Jet Airways into year 2024. With over 100 million passengers choosing Indian carriers for their travel since the beginning of the year and domestic air travel growing by 21.2 per cent over the same period, in less than 10 years the World Travel & Tourism Council expects India to become the world’s fourth-largest travel and tourism economy behind China, the United States and Germany. Rakesh Narayanan, Vice President, Air Line of Business, Sabre Travel Network Asia Pacific, said, “As a long-term technology partner to Jet Airways, providing the airline with unmatched solutions that enable superior passenger services, Sabre is well positioned to support the carrier’s growth objectives. Today, we are pleased to provide Jet Airways with the ability to share their content through Sabre’s leading global travel marketplace, which will in turn contribute to their ongoing business success.”

Trafalgar has launched its new 2019 brochure that will include some new itineraries and elements. It recently organised an exclusive meeting between its top agent partners in Mumbai and Gavin Tollman, CEO, Trafalgar & CostSaver. Tollman flew down to Mumbai from Geneva to meet the travel agent partners and exchange ideas and get feedback from them on the India market. He was accompanied by Nicholas Lim, President, Trafalgar Asia, and the India team during the networking event in Mumbai. After that, the team visited Pune, Bengaluru and Chennai to launch the 2019 brochures. The new brochure will have a new destination – Africa, which has been launched recently. Trafalgar’s in-house survey has revealed that India delivers a repeat booking rate of 58.3 per cent and these guests are choosing to travel to further destinations like South America and other exotic destinations.

Star Alliance Invitational Golf tournament 2018 was organised for corporate clients at Delhi Golf Club recently. The event was a great opportunity for the 28 Star Alliance member airlines to network with the corporate community and educate them about benefits of Star Alliance. The game of golf was followed up by an awards function in various categories with a gala lunch. The pleasant weather, great food and great sitting at the Delhi Golf Club was a treat to the players. Also seen playing golf was Suman Billa, Joint Secretary, Ministry of Tourism, Government of India. The championship prizes were given away by the Star Alliance members.

Travelport has signed a long-term supplier agreement with India’s Jet Airways that will be effective from April 2019 and enable online and offline travel agencies around the world to shop, book and manage itineraries for leisure and business travellers. Jet Airways will also deploy Travelport’s Rich content and Branding, from which over 270 airlines now benefit by displaying graphical content, their fares families and a full range of ancillary products. Damian Hickey, Head, Air-Travel Partners, Travelport, commented, “Travelport’s commitment to the Indian travel market and the provision of the widest range of content has been further evidenced today with the announcement of this new mutual commitment between Jet Airways and our company beginning April 2019. Furthermore, our position in the rest of Asia, Europe, the Middle East, Africa and the Americas means that we are able to deliver to them a wide mix of international travellers. This is in addition to the millions of outbound and domestic Indian travellers they serve.”

The Educational Destination Workshop-International initiative (EDWIN), a vertical of Global Panorama Showcase (GPS), is underway in Manchester, UK. The UK has always had a great appeal among Indian travellers and with the upcoming World Cup in 2019, Manchester garners maximum interest from the Indian audience because of the big matches played here. EDWIN will conclude with B2B networking sessions between travel agents and suppliers. EDWIN aims to introduce destinations or products to the growing Tier-II, III markets of India. As GPS reaches out to almost 10,000 travel agents across Tier-II, III agents in India, EDWIN comes as an added advantage for agents not only to meet suppliers at GPS but to also have a first-hand experience, information and understanding of the destination.

The Minar Group is set to come up with a new leisure and MiCE vertical known as ‘Wishcover- Inspire journeys by Minar’. The new vertical is headed by Jasmine Duggal, Director, Minar Airways. Attempting to create a benchmark in the outbound market, Wishcover will focus to provide an inspired experience to travellers within India and abroad. The group has set a target of generating 20 crore by 2020 with the new vertical.

Thomas Cook (India) has delivered on a series of innovative mobile-first initiatives: the thomascook.in Holidays, Visa & Forex Online Stores and Apps, iLead-a CRM-integrated Holiday Sales App, Tour Manager App and customer self-service App, Click2Book for business travellers, an advanced web-technology platform Astra, robotics and machine learning, Voyager-a customised holiday bundler, etc. With a YoY growth of 16 per cent, the highest estimated growth rate by any country in the world, more than a quarter of India’s population is expected to be using smartphones by the end of 2018 (337 million users), according to eMarketer. Not surprisingly, the adoption of mobile apps has seen rapid evolution- across not merely travel, but also foreign exchange transactions. Data from Thomas Cook’s Foreign Exchange business highlights the clear shift with a 47 per cent growth in mobile transactions. Hence, in a strategic move to empower the new age, mobile-first Indian traveller, the company has launched the Thomas Cook Borderless App. The first-of-its-kind app enables its multicurrency Borderless Prepaid Forex Card users to access and manage their Borderless Prepaid Card account anywhere, anytime, from the convenience of a smartphone. Kailash Gupta, Senior Vice President & Head, Payment Solutions Thomas Cook (India), said, “Today’s impatient new-age traveller is increasingly opting for convenience and we are witnessing a significant consumer shift to mobile-led platforms for both travel and foreign exchange. Hence, in our digital focus to empower our travellers, we have launched a dedicated app for our Borderless multicurrency prepaid card users. The app, with its real time services, will significantly improve customer experience and enhance convenience and safety-security.”

Travelport has announced that it had won a competitive tender process undertaken by Air India for the sole provision of distribution of its domestic flight content. The contract awarded to Travelport will begin to come into effect from November 2018 and be fully implemented by the end of 2019. The agreement confirms Air India’s continued deployment of Travelport Rich Content and Branding, now used by over 270 airlines. This displays airlines’ graphical content, their fares families and a full range of ancillary products. Travelport has seen a rapid expansion in India in recent years following the acquisition of business from the largest online travel agencies like MakeMyTrip, Ibibo, Yatra, EaseMyTrip and ClearTrip as well as working with the major corporate travel agencies and new entrants to the travel sector such as Paytm. Pradeep Singh Kharola, Chairman and Managing Director, Air India, said, “Air India is pleased to award this important contract to Travelport. In written submissions and in discussion with their team, the company demonstrated a clear understanding of our needs and displayed impressive technological and financial capability. As we make the switch to Travelport, we hope to be able to deliver even better value for money and a superior distribution to our customers in India and abroad.” Gordon Wilson, President and CEO, Travelport, commented, “Travelport is delighted to have been selected by Air India to provide these services. It is another welcome endorsement of our technology and our services in India. We look forward to implementing the agreement and delivering a world-class service to the airline.”

Fiji Airways has appointed Bird Travels, the airline management services arm of Bird Group as its local representative in India. The association marks the airline’s latest step in developing its sales distribution network within the Indian market. Reinforcing the airline’s growing confidence in the market, Bird Travels is responsible for all the airline’s sales, marketing and ticketing activities in India through its centrally located headquarters in New Delhi. “Bird Group is a veteran in air travel management and we are challenging them to capitalise on their strength and capabilities to help achieve our targets,” said Sajid Khan, Country Manager, Fiji Airways.