Category Archives: Agents

Mehernosh Colombowalla, Director – Beyond Borders Travel Management Company says that he has sailed through the past few months by inspiring his clients to keep their travel dreams alive during this long hiatus. While he spoke at the 5th TravTalk Digital Conclave, he said, “As professionals in the tourism space we understand that regaining consumer confidence in travel is key to regenerating the industry. Clients do not have direct access to airlines & hospitality & thus shortly after lockdown, we invested our time in connecting with our clients, updated them with all the positive developments & factual information given to us by aviation, hospitality & tourism sectors. In the bargain, gained trust & became their validation point for various travel-related information. We spoke to them about new & less frequented destinations and sent them short videos on interesting & unique experiences around the globe – to keep their travel interest alive. Sent them information on the various safety procedures & new norms in travel. All this helped in generating business opportunities for us.” Talking about the future, he says, travel agents will need to become more ambitious in how they design experiences. As a new paradigm of luxury travel that is life-enriching & value-based is emerging.

Mehernosh Colombowalla, Director, Beyond Borders Travel Management Company, believes that going forward, when travel restarts, there should be relaxation in refunds and cancellations form service providers like hotels, airlines and tourism boards. “Going forward, I would like to see a little more relaxed policies from service providers in terms of cancellations and refunds so. For example, when a client is overseas and gets infected by the virus, we would expect the hotel to give refund on the remaining part of the stay, and airlines should be more accommodative in both charges for re-booking or even refund on the return portion of the journey, whatever the fare type maybe, in case the client has to come back on the first available flight. Hence, collectively we just need to work together to build trust and make sure that the client does not feel that he’s going to have huge losses if he contracts the virus when he is on a vacation overseas,” he commented at the 5th TravTalk Digital Conclave.

Mahendra Vakharia, MD, Pathfinders Holidays, believes that the key to do business in the time of crisis, as well as after it. “We generated business and revenue during COVID because we remained connected with our clients, kept in touch with them and showcasing them the possibilities and options. Going forward, we will have to do a lot of handholding of our clients throughout the journey, especially regarding their safety and educating them about the protocols and rules,” he said while speaking at the 5th TravTalk Digital Conclave.

Get insights on profitability, marketing approach and inspiring the confidence to travel at TravTalk’s 5th Digital Conclave today at 3 pm. Panellists include international speakers and real heroes who lead by example. Two power-packed sessions will exclusively focus on money and profitability. To register for the sessions, email to jaspreet.kaur@ddppl.com or call +919650196532.

7M Tours has launched a global job search portal, Tourism Jobs primarily for companies in the travel, tourism and hospitality industries. The portal was launched virtually amidst the presence of travel trade leaders from around the world. From India, Jyoti Mayal, President, TAAI among others took part and lauded the noble initiative. The portal is live at www.tourismojobs.com.

In an effort to bring back tourism to India, 12 inbound operators will travel to Rajasthan between 6-9 August, 2020. The initiative named ‘Unlocking Tourism – India is Ready’ will have a 20-people contingent visiting offbeat destinations of Rajasthan namely Tijara, Kesroli, Talabgaon and Geejgarh. The idea was conceived in a Whatsapp group called ‘Inbound Fraternity’ and was further initiated by Sanjay Razdan, Managing Director of Razdan Holidays, and Sunil Misra, Managing Director of Cosmos Travel.

In a series of online meetings, 35 registered trade associations representing different tourism sectors from Kerala unanimously decided to continue under one organisation called Confederation of Kerala Tourism Industry (CKTI). They re-elected EM Najeeb as President. A 65-member committee and 35-member Task force was also formed. Sajeev Kurup, Former Secretary of KTM Society, has been elected as the General Secretary. The main aim of CKTI is to ensure survival and then revival of the industry during and after the pandemic.

Air India, in a circular, has written to the travel agents against overcharging for the Vande Bharat Mission (VBM) flights. The national carrier has recently opened the Vande Bharat Mission flight booking for travel agents and other OTAs. Now, they have warned travel agents against overcharging for VBM flights and said that if any agents found doing the same, they will lose their authority to sell Air India tickets. Air India has asked passengers to check fares on https://bit.ly/309voT7 and not overpay for Vande Bharat Mission flights.

According to an RBI survey, the aviation, automobiles, construction, MSME, and tourism & hospitality sectors would be the hardest-hit by COVID-19 pandemic. The bank carried out a systemic risk survey ‘to capture the perceptions of experts, including market participants, on the major risks faced by the financial system’.  Within the tourism sector, around 90 per cent of the respondents stated that the ‘prospects of recovery within the sector in the next 6 months appear bleak’. The aviation sector appears to be a close second, with nearly 85 per cent of the respondents categorising the prospects as grim. The results of the survey were published in its financial stability report released recently. It mentioned that the above-mentioned five sectors are adversely impacted by the coronavirus pandemic. Respondents said that “while most sectors face sizeable and immediate revenue losses, the adverse impact is seen in sectors where consumption spending is discretionary in nature”.

Ministry of Tourism (MOT) has decided that provisional certificates can be issued in favour of all categories of Tour Operators (Inbound, Domestic, Adventure) / Travel Agencies / Tourist Transport Operators who have submitted fresh applications, complete in all respects and have also made the required payment for grant of recognition as a new case. This has been done at this time, when physical inspection of office premises of applicants is not being undertaken by the Inspection Committee headed by the Regional Director, India tourism Offices in India. The Provisional Certificate would be valid for a period of six months from the date of submission of complete fresh application or till the time of actual physical verification / inspection and subsequent final decision of the Ministry with reference to grant of recognition, whichever is earlier. However, such Tour Operators/ Travel Agencies / Tourist Transport Operators who are issued  Provisional Certificates, shall not be eligible for any financial benefits under MDA or any other scheme of the Ministry, till such time a final decision regarding grant of  recognition is taken by the Ministry.