Category Archives: Agents

FCM Travel Solutions and KPMG’s recent whitepaper titled ‘Redefining Corporate Travel Management’ forecasts that the Indian business travel market is highly fragmented, with 70 per cent of corporates spending less than Rs 10 million. IT companies have the highest share amongst those spending more than Rs 10 million followed by engineering and pharmaceutical companies. IT, BPO/ITeS and pharmaceutical industries have higher travel spends as a percentage of their revenue. The cost incurred while travelling for business is the second highest operational cost for most organisations. Business travel is central to both maintaining business as well as expanding it and due to rising cost of travel, it is becoming imperative for corporates to drive higher levels of efficiency in their managed travel programme.

A new DMC – One Above – that offers Destination Marketing Services, opened its new office in Mumbai recently. Located in Andheri East, it is headed by BA Rahim, Director, along with co-directors Vishal Somaiya and Irshad Dadan. It already has 15 DMCs in its kitty in countries including Maldives, South Africa, Dubai, Russia, USA, Baku, Cambodia, Malaysia, Hong Kong, Sri Lanka and Mauritius.

Travel agents in Kashmir are requesting the Central Government to include Kashmir as a destination in the Ude Desh Ka Aam Nagrik (UDAN). This comes as a result of the increasing fares to the destination and the negative perception about the state after the Pulwama attacks. Zahoor Qari, Chairman, TAAI – J&K Chapter, says, “We are demanding that the Government extends the UDAN scheme to Kashmir as well. Currently, the perception of travellers towards Kashmir is negative after the recent attacks, and it is a difficult situation. However, the attack happened in a remote area which is far off from all the tourist attractions, where the situation is normal as usual. Also, if UDAN is extended to Kashmir, the state will have domestic connectivity, which would give a positive signal to the entire nation that tourism is normal in Kashmir and travellers should not hesitate in going there. Currently the situation is difficult, and the valley is suffering from a financial crunch, which can improve if domestic tourism develops in the state.”

Red Apple Travel has shut down its operational services in the Pakistan markets with immediate effect in view of the recent Pulwama terror attack. The company condemns the heinous attack of the Indian CRPF bravehearts in Pulwama, Jammu & Kashmir. Red Apple Travel is a B2B travel DMC offering customised holidays that is driven by pioneering technology, designing contextual products and a dedicated team.

Global Destinations is organising a four-city roadshow in the country in order to strengthen relations with the travel fraternity and various private players. Having kicked off in Delhi, the roadshow will travel to Ahmedabad, Bengaluru and Chennai. Pranav Kapadia, Founder & Director, Global Destinations, shared, “We have got 12 partners with for the roadshow, which includes five properties from Bintan Resorts and partners from Greece, Vietnam and Bulgaria. We’ve got  Swiss-Belhotel International from Bali, a partner from United states and Air New Zealand from New Zealand. We have invited very select agents for the roadshow. The idea is to either target agents who have the potential as we have not been getting the required support from them or look at agents who have been supporting Global Destinations and haven’t met the partners.”  

The Global DMC Network by JTB group, which owns Europamundo Vacations, recently concluded a multi-city roadshow in India. A total of six DMCs under the JTB umbrella from Asia-Pacific, Europe, Japan and Korea participated at the JTB roadshow, namely—Tour East, Tumlare Destination Management, Kuoni Global Travel Services, Europamundo Vacaciones, JTB Global Marketing & Travel and LOTTE JTB. Aparna C Basumalik, Country Head, Europamundo Vacations, claimed that the roadshow was a great opportunity for JTB to show the solidarity of the vast product range that they have. “Not only are we doing the Asia Pacific, Europe and America region, but also Japan. Now that Europamundo is an integral part of JTB, it was great to participate in the roadshow. The roadshow began with introducing JTB as a group and all the companies under its umbrella, followed by the break-away sessions with every DMC, which gave each company an opportunity to showcase their product. This is unlike other roadshows where agents only listen to what the suppliers have. However, here the suppliers are listening to what the trade is looking for. It’s a two-way process and I am sure it’s going to be beneficial for both parties,” she added.

EbixCash has announced that it has signed agreements to acquire the assets of Delhi-based Pearl International Tour & Travels and Mumbai-based Lawson Travels & Tours. The two companies cumulatively conduct a Gross Merchandise Value (GMV) of approximately $140 million. Both these companies will be integrated into EbixCash’s Via travel Division. The acquisition of the assets of the two companies will increase EbixCash’s travel expanse across its two travels brands Via & Mercury, to a total GMV of $ 1.16 Billion. Besides increasing EbixCash’s travel foothold by 10,000 agents, it will also add 300 corporate clients and key B2C portals like www.sastiticket.com to the EbixCash travel spectrum of products and services. Ebix believes that the two acquisitions, once fully integrated into its Via division will generate operating margins of 30 per cent or more, over the next few months. Robin Raina, Chairman, President and CEO, Ebix, said, “We have set up a very simple goal for ourselves in 2019 as far as the travel industry goes. We want to be India’s most profitable travel company besides being a clear No 2 in terms of top line by the end of 2019. With GMV of approximately 8,000 crores ($ 1.16 billion) including Pearl and Lawson at present, we are clearly getting very close to that goal. We are in the unique position of having a rich portfolio of other services like travel insurance, health insurance, foreign exchange, outward remittances, visa services etc., that perfectly complement our travel portfolio leading to extensive cross selling opportunities for us and a one-stop service experience for our B2B and B2C travel clients across the globe.”

VisitBritain India has partnered with Reliance JIO to promote tourism to Britain, as the date gets closer to the biggest celebration of Cricket, which will be hosted by England and Wales. VisitBritain and Reliance JIO have created a five-part Travelogue series with celebrity and social media influencer Tridha Choudhury to promote the best of Britain, which shows her travelling around the country experiencing the culture, food and drink as well as its sporting offer. The series is scheduled to be aired on JIO TV from January 21-25, 2019. Tricia Warwick, Director, APMEA, VisitBritain, said, “India is a very important market for VisitBritain and we want the UK to be the number one destination globally for Indian travellers. A shared passion for cricket is a very strong connection between our countries. With this year’s ICC Cricket World Cup being hosted by England and Wales, it provides us with a fantastic and valuable opportunity to promote our associated destinations and tourism activities as well as the amazing experiences that Indian travellers can only have in Britain. We are working with partners in India including tour operators, OTAs, content partners and airlines to amplify our marketing reach and convert the aspirations to visit Britain this year into bookings, promote regional destinations and make it easier for visitors to explore more of our nations and regions. It is a great time to book a trip.”

Lufthansa City Center (LCC), which is operating a franchise model consisting of IATA-affiliated independent travel agency entrepreneurs, is now piloting an Affiliate Program in India, for which it has partnered with Travels and Rentals. As a Premium LCC member, Travels and Rentals is now authorised to serve as a hub agency for directly connected LCC affiliate members in India. With more than 570 offices in over 90 countries and a total turnover of approximately 5.3 billion euros, Lufthansa City Center is the biggest independent travel agency franchise system worldwide.

The Society for Incentive Travel Excellence (SITE) recently recognised Destinos India with a ‘Crystal Award for Best Destination-based Incentive Travel Program’ at the Crystal Awards Recognition Ceremony held during SITE Global Conference 2019 in Bangkok, Thailand. Considered the highest honour in the Incentive Travel industry, SITE Crystal Awards recognise creative, practical, and truly memorable incentive programmes that not only keep employees engaged, but also drive business results. Annamaria Ruffini, CIS, CMP, SITE President 2018, commented, “As the Society for Incentive Travel Excellence, it’s only fitting that we have our own reward and recognition programme to highlight excellence in incentive travel. The Crystal Awards programme is a long-standing SITE tradition, part of our association since 1980 and a hotly-contested, much-anticipated annual event. It confers the highest honour in our industry to incentive travel professionals who have clearly demonstrated how incentive travel leads to business results.” Destinos India selected the crown of “Incredible India” – Delhi, Agra and Jaipur – as the triple-city destination to provide the experience of a lifetime for 140 qualifiers from all over the world. Sanjay Malhotra, Director, Destinos India, commented, “Right after our inception as a DMC, this was the first dream project to put our heart and soul in to deliver an incredible incentive voyage. With detailed research, offbeat vision, sagacity, prevision, dedication and micromanagement, backed by hard work by our experienced, professional and enthusiastic team, we transformed all possible challenges to opportunities and presented an incentive journey to cherish for a lifetime. This award becomes even more special and important for us as we have got it in the very first year of our existence.” Randir Brar, Director, Destinos India, added, “It is a special …