Category Archives: Agents

The inaugural Travolution Asian Summit, held on January 15 in Delhi, brought together all stalwarts and key stakeholders of the travel and tourism industry for sharing knowledge and powering partnerships. Welcoming delegates at the event, Lee Hayhurst, Editor, Travolution said, “We are happy to be here and are hoping to make this a regular event. We started 13 years ago with an idea to bring the travel and technology industry together to discuss ideas, trends and observations in the industry. I think the world of technology is bringing us closer. At this event, we’ve got keynotes, interviews and sessions for the attendees,” he said. The keynote speaker was Deep Kalra, Chairman & Group CEO, MakeMyTrip, who gave an overview on ‘Indian Market Growth and Opportunity’.

IRCTC has partnered with Bharti AXA General insurance company to provide free-of-cost travel insurance to customers who book air tickets through the IRCTC’s air ticketing website. IRCTC Air is set to offer free air travel insurance worth up to Rs 50 lakh for the customers. It is a first-of-its-kind initiative and the travel insurance will provide passengers with financial protection against accidental deaths as well as total permanent disability, according to a statement by IRCTC. The premium for the insurance will be borne by IRCTC to secure the passengers from any untoward incident during any journey. The aim behind this partnership is to make air travel hassle-free. The travel insurance cover will be for both one-way trips and round trips of air travel, when booked on the IRCTC air ticketing portal.

Desaru Coast, Malaysia has appointed ‘Knack’ Marketing as its sales representative in India. The appointment will support Desaru Coast in building brand awareness, execute ongoing public relations, implementing trade programmes, providing packaging solutions to the partners in India and increasing the number of visitors from the Indian market to Malaysia. Medha Sampat, Director, Knack Marketing, said, “We are excited about this new collaboration with Desaru Coast. This is a carefully planned development to woo the tourism sector. The easy accessibility, massive infrastructure with its beautiful beach, consists of stays in luxury accommodations, its extravagant conferencing facilities, state-of-the-art theme park, stunning golf course, bundled with amazing gourmet options making it a perfect getaway for the Indian traveller.” Desaru Coast is a premium integrated destination resort and one of Malaysia’s most anticipated new tourism developments. It offers a premium experience for everyone from families and couples to business travellers and golf enthusiasts. The resort is anchored by four world-class hotels and resorts namely The Westin Desaru Coast Resort, Hard Rock Hotel Desaru Coast, Anantara Desaru Coast Resort & Villas and One & Only Desaru Coast for premium travellers and a Conference Centre fitted with modern facilities. Philip Whittaker, Chief Commercial Officer, Themed Attractions Resorts & Hotels (TARH), added, “We are looking forward to this partnership with Knack Marketing and are confident that together, we can strategically position Desaru Coast as the brand that will elevate the tourism industry in Malaysia.”

In a major setback to state-run Air India, the High Court of Punjab and Haryana has overruled the national carrier’s decision to shift domestic ticket-booking business exclusively on Travelport, asking it to continue using the services of Amadeus and others to book domestic and international flights. Air India had discontinued services of all other global distribution system (GDS) portals from December 5, 2018. The judgement of the HC read, “An interim direction is issued to Air India Limited to continue to allow using GDS of Travelport, Sabre and Amadeus, as was being used prior to Decemeber 4, 2018 and till further orders, Air India inventory will be made available to Amadeus also, as was being done prior to December 4, 2018.” The court has given Air India three weeks’ time to respond to the judgement with relevant documents. The court noted that under Article 12, the Air India was duty-bound to invite bids before giving exclusive rights to any agency for GDS. It is further contended that Air India was duty-bound to call bids in the form of tenders and that Amadeus could not be arbitrarily excluded from sale of tickets for domestic flights. Source: Moneycontrol  

Yatra Online has announced the acquisition of the corporate travel business of PL Worldways Limited (PLW), a Chennai-based corporate travel services provider. This acquisition will help strengthen Yatra’s foothold in the southern India region along with adding over 100 corporate clients to its existing client base of over 700. Commenting on the acquisition, Dhruv Shringi, Co-Founder and CEO, Yatra Online, said, “PL Worldways has an unparalleled reputation in corporate travel in the southern part of the country due to its strong customer focus and unmatched service. With this acquisition, we not only strengthen our position in the growing corporate travel market in India but also in Southern India, which has been in our cross-hairs for some time. Our endeavour will be to deliver best-in-class service to PLW’s existing customer base, through our self-booking platform and expense management solution software. We look forward to welcoming PL Worldways team to the Yatra family.” Anil Pathak, Chairman, PL Worldways, said, “We are excited for PL Worldways to join Yatra family. PL Worldways’ local connect and customer service expertise will complement Yatra’s technology platform and leverage the largest hotel network in the country; helping clients optimise their travel spend and improve their travel processes.”

U&I Holidays has launched a mobile app for the end customer, enabling them to travel without their vouchers along with giving instant feedback. Shyam Upadhyay, Director, U&I Holidays, revealed, “Innovation is most important today, and every wholesaler or retailer has an online portal now. The latest addition for our portal is mobile application, to be used not by the operator but by the end user. We will start this from Bali. A guest travelling to Bali now need not carry any hard copies. He can simply download the application and have all his itinerary and vouchers on the mobile phone. At the same time, we have connected the driver and the client directly, just like in Uber or Ola cabs, allowing guests to track the location of the driver. At the same time, most of the Indian restaurants, shopping places have been marked and mapped in the application. Hence, wherever the guest is, he or she can see which is the nearby Indian restaurants or shopping area in the app.” Upadhyay further added that it is advantageous for them to get instant feedback as well. “Most important for us as a DMC is real-time feedback. If clients get convinced on tour, it’s fantastic. But if anything is wrong and he comes back to India, one can probably lose the client or bear a compensation. Now with this real-time feedback, everyday once the tour gets over, client will automatically get a pop up, and if they have a complaint they will definitely put it. That will straightway goes to the Bali office or head office and all the senior management at U&I Holidays. We have a dedicated quality control team who’s going to …

Zen Cruises has announced its collaboration with The Apollo Group, an American custom cruise-hotel operator. Jurgen Bailom, President and CEO, Zen Cruises, said, “Zen Cruises has partnered with global experts from the cruise, entertainment, port and marine industry to bring closer home the grandeur experienced by Indians onboard foreign ships. With their vast knowledge of serving global cruise industry, our strategic partners will offer quality services to domestic passengers, both in terms of innovation and experience.” Zen Cruises’ maiden cruise will sail in Indian waters in 2019 on a 70,285-ton, 2,000 passenger ship. The ship, currently in service under a leading cruise line, globally will be renamed ‘Karnika’ post change of ownership and is set for its first domestic sail from Mumbai under the brand name ‘Jalesh Cruises’ in April 2019. The Apollo Group will be spearheading an array of on-board operations ranging from food and beverage, house-keeping, guest services, payrolls, public health, vendor management and revenue collection, among others. Zen Cruises has also announced its collaboration with a leading ship manager as a marine technology partner for providing on-board environment management, itinerary distance planning, fuel forecasting, compliance and class regulations, supply chain and budgeting, among others. For onboard IT and hardware services, broadcasting, satellite and shoreside link, Zen Cruises has collaborated with IPM Solutions, which specialises in providing seamless connectivity, services and project management for cruise ships across the world. Harding Brothers & Flemingo will offer on-board high-street retail therapy from international brands as part of its collaboration with Zen Cruises. The ship will undergo revitalisation in Singapore with Sembcorp Marine.

After MakeMyTrip (MMT) group’s chief executive Deep Kalra’s recent comment that the Federation of Hotel and Restaurant Association of India (FHRAI) has no locus standi to determine commercial agreements between MMT and the establishments on its platform, Gurbaxish Singh Kohli, VP, FHRAI, says, “Goibibo and MMT have been exploitive, unethical and adapted divisive business practices, leading to predatory pricing, market distortions and cannibalisation. I fail to see how our letter clearly worded as requesting to “resolve” the situation would be misconstrued as trying to “dictate” terms. India has approximately 100,000 establishments which provide accommodation. Approximately, 65,000 are structured licensed establishments, out of which around 45,000 hotels are stand-alone hotels. “FHRAI has never got involved all these years in any negotiations with standalone vendors but takes a strong stand when the industry faces any outside coercion or intimidation. It is only when 1000’s of hoteliers realised Goibibo and MMT’s arrogant method of pressurising the small hotels in high commissions, more free rooms, started price control on the owners. FHRAI has, in its fiduciary duty stepped in to amicably resolve matters. Please note FHRAI is not here to negotiate as wrongly being projected. It is here to ensure that agencies like MMT and Goibibo do not take the industry for granted by parenting such market conditions in which it would be difficult to do business for one party but a win-win situation for the other.” He further said, “Going back to December 7, 2018, whilst the Ahmedabad Hoteliers blocked GOMMT in the city, Kalra wanted to sit with FHRAI and work out the issues. The team sent to “resolve” arrived but with a fixed agenda of “fixing” only commissions that too by a paltry reduction …

To ensure a seamless golf experience exclusive to Thailand, The Tourism Authority of Thailand (TAT), New Delhi, has launched the Thai Golf Pass Season-II after the success of  first-ever golf loyalty programme for any country. The new season of the programme aims to offer exciting rewards on redemption of loyalty points. The focus of Thai Golf Pass Season-II is to integrate its website with travel partners’ website while increasing the number of loyalty partners to 200 and membership’s base to cover 5000 golfers. Besides bringing all the suppliers under one platform, TAT is also looking to organise promotional events in India and Thailand. On the occasion, Isra Stapanaseth, Director, Tourism Authority of Thailand, New Delhi, said, “Amazing Thailand is a paradise for golfers with more than 250 international standard golf courses, professional caddies, warm hospitality, wellness and food, and entertainment. We are looking forward to Indian golfers to become a part of this loyalty programme and experience the services and offers.”

VFS Global has appointed Jiten Vyas and Vinay Malhotra – both Regional Group COOs – as members of the company’s Executive Board. The Executive Board (EB), in collaboration with the Board of Directors, plays a pivotal role in the compamny’s strategic decision-making across various business verticals and its functions. The addition of  Vyas and Malhotra, with their respective vast individual career experiences, will further strengthen the EB to bring in the wider operational business perspective, in light of the company’s growth strategy. Vyas, a UK citizen, who joined the company in 2003 is responsible for all business operations in Africa (including Turkey), CIS and Eastern Europe, Europe and Americas and Australasia. Malhotra, an Indian citizen,  who joined the company in 2013 is responsible for all business operations in Middle East, South Asia and China. Both of them have handled various leadership responsibilities across geographies for the company, and are also responsible for the strengthening of key client government relationships. Zubin Karkaria, CEO, VFS Global, commented, “We are proud to have dynamic and experienced leaders of the calibre of Jiten and Vinay, who have been instrumental to our global success in growing rapidly and serving now 62 client governments. As we further expand our scope of business, we look forward to having their considerable and combined expertise add value to matters of strategy and corporate development.”