Category Archives: Agents

IndiGo has announced groundbreaking expansion into Europe with its first-ever non-stop flight from Mumbai to Amsterdam, set to launch on 02 July 2025. Upgrading its in-flight dining experience, IndiGo also announced that complimentary hot meals and beverages will be served to all customers on this route. The thrice weekly service, operated with IndiGo’s Boeing 787-9 Dreamliner aircraft, marks the airline’s strategic foray into long-haul operations to meet the growing demand for air travel between India and Europe, facilitated by Indian operators. The flights are open for bookings across channels. The airline has made consecutive announcements of its debut long-haul routes from Mumbai, with Amsterdam and Manchester being added to its growing international network. Pieter Elbers, Chief Executive Officer, IndiGo, said, “I am thrilled to announce IndiGo’s long-haul debut to Amsterdam. We are stretching our wings further to enhance accessibility and convenience to customers traveling to Europe for leisure, business, and education, as well as unlocking IndiGo’s unparalleled domestic network, showcasing ‘India by IndiGo’ to foreign travellers. Celebrating India and its unique cuisine, we’re very proud to announce specially curated complimentary hot meals and beverages, by iconic home-grown Indian brands, will be served to all our customers on this route. This will a major milestone in our international growth journey as we move towards our vision to become a global aviation leader, propelling India’s ambition of transforming into a global aviation hub. The Netherlands and India share a strong and thriving bilateral relationship, and this new non-stop, thrice-weekly service between Mumbai and Amsterdam will only deepen the growing ties between the two nations. We are closely working with Schiphol Airport to provide customers with our quintessential seamless and hassle-free travel experience. …

In a significant step towards enhancing the visa application experience for Indian travellers, VFS Global, the world’s leading technology services specialist in secure mobility solutions, and the Travel Agents Association of India (TAAI) joined hands to successfully host a Visa Insights Workshop titled Consultant-to-Officer Dialogues in Hyderabad, Telangana, on 17 May 2025. The interactive session was attended by 40 travel agents from the Telangana and Andhra Pradesh chapters of TAAI and staff from the VFS Global Visa Application Centre. The workshop facilitated dialogue between travel consultants and VFS Global, promoting transparency and mutual understanding in the visa facilitation process. The event featured discussions on the end-to-end process of visa applications handled by VFS Global, focusing on operational best practices, process timelines, document requirements, and traveller preparedness. The workshop provided a platform for travel agents to share challenges they face while assisting clients with visa applications, allowing VFS Global to address concerns, clarify procedures, and explore opportunities for continuous improvement, leaving all participants with a sense of optimism for the future. Sunil Kumar, President, Travel Agents Association of India, said, “This joint knowledge-sharing workshop by TAAI and VFS Global, is among the firsts of its kind. This is a commendable initiative that strengthens the bridge between visa consultants from travel companies and VFS Global frontline employees. Such collaborative efforts not only enhance operational efficiency but also empower our industry professionals with deeper insights needed to deliver exceptional service to travellers, especially in an evolving travel environment. TAAI is truly delighted to have partnered with VFS Global in launching the Pilot Programme in Hyderabad, which was attended by 40 experienced visa consultants who had a dialogue with over 25 VFS Global frontline …

Mahesh Iyer, MD & CEO, Thomas Cook India, said, “Thomas Cook expects to outperform the country’s overall travel industry growth (including both inbound and outbound travel segments), which is estimated to grow in the range of 12–15 per cent in financial year 2026 (FY26).” For the summer season (April–June quarter), bookings are expected to be better than they were two weeks ago, he added.

Commenting on the current travel situation in India, Rikant Pittie, Chief Executive Officer, EaseMyTrip, said, “Due to recent geopolitical tensions, the platform saw a 22% rise in cancellations for Turkiye and 30% for Azerbaijan.” Travellers had switched to Georgia, Serbia, Greece, Thailand, and Vietnam, he added.

Marriott International announced the signing agreement with Grey Group to introduce the JW Marriott brand to Ludhiana — often referred to as India’s “Manchester” for its vibrant textile and manufacturing industries and dynamic entrepreneurial spirit. Designed to embody the brand’s signature emphasis on mindfulness, exceptional service, and sophisticated design, JW Marriott Ludhiana will be part of a mixed-use development featuring retail and residential spaces. The hotel is expected to open in January 2029. On the signing occasion, Ranju Alex, Regional Vice President – South Asia, Marriott International commented, “The signing of JW Marriott Ludhiana marks a bold step in redefining the luxury hospitality landscape of the city. Ludhiana’s market is at the pinnacle of transformation, and the arrival of JW Marriott — with its exceptional brand promise, world-class design, and commitment to excellence — will not only fill a long-standing gap in the city’s luxury segment but will also set a new benchmark for its evolving hospitality scene”. She added, “We are confident that this hotel will become the preferred destination for discerning travelers and a catalyst for Ludhiana’s growing stature as a business and social hub. This signing is a strong testament to Marriott International’s strategic focus, tapping into the potential of high-growth markets across India.” “It gives us immense pride to collaborate with Marriott International to introduce the globally renowned JW Marriott brand to our city,” said Inder Raj Singh, Owner, Grey Group. “This project is more than just a development for us – it is a significant step to reshape Ludhiana’s urban and hospitality landscape while reinforcing our ambitions across residential and commercial real estate. JW Marriott Ludhiana will stand as a landmark of luxury and excellence, and we …

Ethiopian Airlines, the largest airline in Africa and one of the fastest-growing airline brands in the world, is pleased to announce the launch of a new thrice-weekly passenger service to Hyderabad, India, starting from June 16, 2025. This new route exemplifies Ethiopian Airlines’ commitment to expanding its global network and enhancing connectivity between Africa and Asia, providing passengers with convenient travel options. The new flight will commence operations with three mid-day departures from Addis Ababa to Hyderabad and morning arrivals on the return leg as per the details below: ET 682 Addis Ababa (ADD) to Hyderabad (HYD) – Mon, Wed, Sat ET 683 Hyderabad (HYD) to Addis Ababa (ADD) – Tue, Thu, Sat Regarding the launch of the new service Mesfin Tasew, Group CEO of Ethiopian Airlines, remarked, “We are delighted to commence a new passenger service to Hyderabad. Since our first flight to Mumbai, India, in 1971, we have expanded our footprint throughout the country, offering convenient passenger and cargo transportation services. This new service will not only enhance travel options for our esteemed passengers but also strengthen trade and tourism ties between the two countries and beyond. Additionally, it is also a testament to Ethiopian’s commitment to enhancing its position as the continent’s top carrier with wide connectivity and world-class service”.

The Indian Association of Tour Operators (IATO) has expressed its solidarity for the Indian Armed Forces in fighting against the terrorism and the countries those who are supporting terrorism. Ravi Gosain, its President, says, “We as responsible citizens of our country stand with our commitment for the national integrity, peace, and responsible tourism. During recent conflict between India and Pakistan, the two countries Turkey and Azerbaijan openly supported Pakistan who promotes terrorism. Turkey provided military assistance to Pakistan against India. We urge the Government of India to take firm diplomatic steps, including issuing travel advisories against nations that continue to support or aid Pakistan either directly or indirectly.” He added that travel is not just an economic activity but reflects the values and ethics of a nation. “As responsible stakeholders in the tourism sector, we believe that India must send a strong message to the global community that any form of support to terrorism, masked as financial aid or humanitarian assistance is unacceptable. IATO stands united with the nation and supports decisions that uphold India’s sovereignty and honor. We urge our members to give careful thought to the destinations they promote and align their efforts with the broader national sentiment and demonstrate solidarity with our armed forces and the values they protect,” Gosain says.

Highlighting policy measures by the Civil Aviation Ministry supporting future success, Willie Walsh, IATA’s Director General, adds, “While we can truly celebrate these achievements, we must not take for granted the continued success of India’s aviation future. There is more work to be done. In particular, I would highlight three areas: costs, airspace and sustainability.”

Underscoring the importance of choosing partners wisely and advocated for an industry-wide roundtable involving all major travel associations to redefine bilateral travel strategies, Sunil Kumar, President, TAAI, said, “Tourism is more than revenue; it builds visibility, partnerships, and diplomacy. Ensure that India’s tourism strategy aligns with national sentiment and global positioning.”

Emphasising the importance of timely and structured stakeholder engagements, particularly in light of national and regional developments, Goa Tourism Minister Rohan Khaunte, says, “The meeting not only addressed current concerns, but also about building long-term resilience. We are moving from mere policy reviews to dynamic recalibrations that are responsive to ground realities. Goa’s strength lies in its people—every Goan is a stakeholder, an influencer, and a tourism ambassador.”