Category Archives: Agents

TAFI wants members to develop soft skills for themselves and for their staff

Jitul Mehta, Western India Chairman, TAFI says, “I want our members to develop soft skills for themselves and for their staff because we are in the service business. So it is upon TAFI to educate its members so that they can sustain and grow their business in the long run and are equipped to deal with future challenges. A lot of them have registered for our online courses that we are offering free of cost on our website.”

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‘Digitalisation will be the way forward in this ‘new normal’ of air travel’: Amit Mehta

Highlighting emerging trends, Amit Mehta, Country Manager, (South Asia), Malaysia Airlines India, says, digitalisation will be the way forward in this ‘new normal’ of air travel. “We have moved a significant portion of our processes online and accelerated our digitalisation efforts to ensure our staff can operate remotely and flexibly as a business, and for customers to enjoy our various digital and contactless offerings from the moment they purchase their tickets, check-in through to the arrival destination. Due to the acceleration of digitalisation, we expect airlines to also actively adopt next generation technologies to improve the experience of its customers.”

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‘Amadeus committed to rebuilding travel, seeks to help partners maximise revenue’: Rakesh Bansal

Rakesh Bansal, CEO, Amadeus Indian Subcontinent, says “Amadeus is committed to rebuilding travel, and we seek opportunities to rekindle the connect with our existing travel partners, help them design better journeys with ease and foster new connections!” Amadeus India recently embarked on a series of products and solutions roadshows in six Indian cities to help its partners maximise revenue and productivity.

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NCL to pay travel agent partners commission on non-commissionable fares

Norwegian Cruise Line (NCL) has announced that it will pay travel advisors commission on non-commissionable fares (NCFs), showcasing its industry-leading commitment to the travel agent community worldwide. NCL is the first major contemporary cruise line to compensate travel advisors on NCFs for reservations booked outside of the 120-day window. Since the establishment of the Brand’s Partners First philosophy, Norwegian Cruise Line has been committed to being the easiest cruise line to do business with by providing agents with educational tools, promotions and marketing assets to help them grow their businesses. “Our Partners First philosophy remains top of mind, and our decision to pay commission on NCFs is further proof of our commitment to this community,” said NCL President and CEO Harry Sommer. “We want our partners to thrive; we want to see their businesses grow all around the world.” The Cruise Line has been dedicated to equipping the travel agent community with the tools and information to provide their clients with exemplary service. This revolutionary choice will further help travel partners establish a stronger relationship with their clients and increase brand loyalty, resulting in repeat business and higher earning potential. “Our travel partners are incredibly important to us and our business; it is a true partnership,” said Braydon Holland ,Senior Sales Director , Norwegian Cruise Line “Advisors know why NCL offers the best cruise experience at sea and when they can speak to our unique, bucket-list itineraries, one-of-a-kind Free at Sea promotion and incredible 18-ship fleet with unparalleled onboard offerings, they are providing immense value to the business. We see this value and we wanted to reward our travel advisors like never before.” The payment of NCFs will go into effect …

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India strengthens its visa centres in the UK due to high demand

VFS Global, opened an India Visa Application Centre (IVAC) for the Indian High Commission in central London to help deal with the surge in demand for visa applications since the opening of international borders and relaxation of Covid guidelines. Indian High Commissioner, HE Vikram Doraiswami said, “The number of appointments we have been able to do has increased to about 40,000 per month.” He also announced that a new process is being introduced for group tourism.

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Tourism New Zealand unveils global trade incentive campaign for travel trade

Post the successful launch of its first global campaign since 2019, IF YOU SEEK, Tourism New Zealand unveils its first global trade incentive campaign for travel trade as part of the global campaign. As part of the campaign, two lucky Indian travel sellers will get to experience New Zealand first hand and will be joined by travel sellers from Australia, Germany, Japan, North America, Singapore, South Korea and the UK. Sellers will get to indulge in New Zealand experiences that have been highlighted as part of the campaign.

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Ethiopian Airlines announces Medical Partnership with the Akbar Travels Group

Ethiopian Airlines and TravoCure Healthcare, the medical travel division and a subsidiary of Akbar Group of Companies headquartered in India, announced their recent Medical Tourism Partnership in order to facilitate services for passengers traveling from Africa to India for medical reasons. This will see both parties conduct joint promotional activities to highlight India as a medical tourism destination for its modern medical technologies at internationally accredited hospitals and clinics. One of the sectors expanding globally at great pace is the medical tourism industry. Recognized as a trusted provider in this industry, Akbar Travels’ main focus through TravoCure Healthcare has always been to offer a plethora of support services in medical and wellness travel to patients anywhere in the world through the 7000 support staff employed in their vast network of over 200 offices across India including those at airport counters. Therefore, with its latest collaboration with Ethiopian Airlines, passengers traveling to India from Africa for medical reasons will receive discounts for feasible medical treatment through the Akbar Travels Group. This step is to further the company’s mission to offer high-quality healthcare to for lower costs. Ethiopian Airlines is among the first to initiate a step in providing more convenience and discounted air fares to its medical travelers. Being the first ever Airline to actively participate towards the future success of the medical tourism industry offering a more seamless travel experience for medical travelers, the airline will also be providing better travel packages to medical tourists at affordable costs. Thus, travelers who were once in a dilemma to visit a destination can now confirm their plans, as they can manage their expenditure and costs while managing a convenient tour. Tigist Eshetu, …

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