Category Archives: Associations

During its AGM held in Thiruvananthapuram, the members of the IATA Agents Association of India (IAAI) unanimously decided to withdraw their support to Emirates Airlines. Speaking about this move, Biji Eapen, National President, IAAI, says, “In case of non-adherence to regulatory requirements, we have decided not to sell or promote Emirates or any of its ancillary services  from April 1, 2017 onwards.” The association had earlier written a letter to Emirates requesting it to withhold its proposed reduction of commission from April 1, 2017 and retain the present level of commission  at three per cent gross or more till the Kerala High Court verdict. Eapen adds, “Our case WP25752/2013 and WA1136/2015 in the Hon High Court of Kerala for implementation, execution, and enforcement of DGCA Order March 5, 2010 is now scheduled for division bench hearing on May 25, 2017.”

Air India has led the way towards increasing agents livelihood and recognising their distribution channel. Subsequent to an in-depth interaction with the Travel Agents Association of India (TAAI) and its suggestions made to the national carrier, the airline has announced a new assured incentive/PLB Scheme for the FY 2017-18. Air India will file additional commission of two per cent with BSP and the same will be deducted by agent as cut and pay as per BSP cycle. This will be apart from the normal IATA commission of one per cent. Jyoti Mayal, TAAI member Managing Committee & Chairperson (Airline Council), says, “We really appreciate Air India’s move to recognise and support each and every IATA agent. After a long time, I feel that our industry is regaining its glory. Under the leadership of CMD Ashwani Lohani, we have seen them work very closely with the travel fraternity – first by bringing in credit cards then web parity and now with a level playing field where every agent gets incentivised on selling each and every ticket on Air India. I would now urge all IATA members to support our national carrier to make it a leading carrier in Indian skies. As an Airline Council Chairperson, I would love to see our national airline regaining its glory and profitability. We at TAAI took this initiative with the airline to set standards in the industry and promote all agents.” The incentives shall be calculated on basic fare for domestic and for international it will be calculated on Basic Fare +YQ. There is no target for the scheme and will be valid for all tickets sold within the territory of India by IATA agents …

The Federation of Associations in Indian Tourism and Hospitality (FAITH) has suggested an upper GST rate of 12 per cent for the tourism and hospitality industry and handed its detailed recommendations to the Ministry of Finance. The industry comprises of air travel agents, business exhibition services, hotel and hospitality services, tour operators, rent a cab and vacation ownership. The representation has been made considering strategic forex, employment, economic and GST rationale and rates for tourism, travel and hospitality sector of India. An upper limit of 12 per cent has been suggested for hotels and hospitality and vacation ownership segment. For the air travel agents the recommendation was given to continue presumptive rate on all income and keep GST at 1 per cent or less. For the tour operators, FAITH requested to introduce a presumptive rates mechanism of GST at 1.2 per cent considering difficulty of getting GST input credits from unorganised sector and the burden of compliance of registration with different states. It has been requested to exempt outbound tour operators and business exhibitions selling outbound from India from GST since provision of services are out of India. In the case of rent a car, a GST rate of 5 per cent has been suggested failing which, maximum 12 per cent has been deemed acceptable. FAITH has urged for a special GST exemption on forex income for tour operators, hotels and businesses earning forex if it can be a criteria with MoF for GST. Addressing the adventure tourism industry, FAIH has requested MoF to consider special GST exemption based on J&K and a very high component of local, unorganised labour involved.

FICCI Digital Travel, Hospitality and Innovation Summit opened with over 125 delegates. The attendees from various verticals of the travel and hospitality industry like technology providers, travel management companies, hotels, airlines, online travel agencies, GDS, etc., attended the event. The FICCI-Avalon knowledge paper-Travel 2.0-The Next Generation of Travel, was released at the event which details suggestions on mapping the travel industry better and trends that can offer insight to grow the industry. Suman Billa, Joint Secretary, Ministry of Tourism, said, “Travellers are moving away from exploring routes to exploring experiences. Social media is a legitimate research source and reviews are becoming increasingly important. Bloggers as a marketing channel have become important as they turn around niche products and create interest groups. The digital space has opened avenues for not just big players but even the smaller players in the industry can position themselves through digital platforms. Going digital is imperative and we have to see how fast we can become digital and at the same time look into what different we can offer in order to stay relevant in the market. The brick and mortar agencies have to embrace the technology curve and take on the challenge.” Jyotsna Suri, Chairperson, FICCI Tourism Committee and Chairperson and MD, Lalit Suri Hospitality Group, said “Adapting and adopting technology is the need of the hour and at FICCI we are happy to take on this vertical and offer a platform for thoughtful discussions and deliberation on the future of travel.”

According to WTTC’s Economic Impact Report 2017, South Asia was the second fastest growing region in terms of travel in tourism in 2016, with a growth rate of 7.9 per cent. Southeast Asia (8.3%) was the region with the fastest growing travel and tourism sector in 2016, driven by the expanding Chinese outbound market and the countries own growing markets. Latin America (0.2%) was the slowest growing region. Globally, travel and tourism grew by 3.3 per cent in 2016, generating $7.6 trillion worldwide, which is 10.2 per cent of global GDP when the direct, indirect and induced impacts are taken into account. The sector supported a total of 292 million jobs in 2016, which is 1 in 10 of all jobs in the world. David Scowsill, President & CEO, WTTC, said, “This is the sixth year in a row that travel & tourism has outpaced the global economy, showing the sector’s resilience, and the eagerness of people to continue to travel and discover new places, despite economic and political challenges across the world.” The sector is expected to grow by 3.8 per cent in 2017, generating $ 7.9 trillion. This growth is slower than previously forecast, as a result of a downgrade to the global economy and a dampening of consumer spending.

The Outbound Tour Operators Association of India (OTOAI) has revived its Turkey Educational Tour for its members from May 3-7, 2017. Organised in association with Turkish Indian Tourism Council (TITC), the registration for the tour started on March 20, 2017. Riaz Munshi, Vice President, OTOAI, revealed the details saying initially the educon will take members to Mugla.

Pankaj Nagpal – Managing Director, Travstarz Global Group has resigned from his position as the Enterprising Travel Agents Association National Director & Chapter Chairman – North India, after being an Office Bearer for ETAA for over five years. Commenting on the move, he said, “I have served ETAA to the best of my ability during my tenure and have established ETAA in North India Region which had only 13 members when I took over and today stands at over 150 Members. I thank my last Committee for all their contribution and all the Members for their support. My pre-occupation with the business is one of the reasons that I decided to quit ETAA and I am sure the board will find a capable replacement to take ETAA forward and I wish them all the very best for the future specially after the successful 2nd Domestic Convention held recently at Hyderabad.” He had announced the dissolution of the existing North India Committee during the last member’s meet held at Ashoka Hotel in November 2016, and was in the process of forming the new committee but decided to resign himself as well.

In a bid to educate the travel trade about Nanjing’s diverse tourism offerings, Outbound Tour Operators’ Association of India (OTOAI) organised a workshop in association with Nanjing Municipal Tourism Garden Bureau. Through a series of presentations, the main highlights in the Ming dynasty’s home, such as the ancient philosopher Confucius’ temple, Ming Great Wall, Linggu Temple, to name a few, were shown to the gathering along with other details about the destination. Guldeep Singh Sahni, President, OTOAI said, “We are promoting various regions instead of the whole country in order to give elaborate information on the destination. Nanjing is China’s ancient capital and is replete in history and culture. It can cater to a wide variety of travellers and would make for an ideal break, thanks to the array of products it has to offer.” Additionally, Xia Jun, Deputy Director, Nanjing Municipal Tourism Garden Bureau said, “We received around 10,000 Indians last year and would like to see more Indian tourists visiting the region. Nanjing is best visited during autumn and is famous for its history as well as cuisine. We are hoping for a direct connection between Nanjing and New Delhi to start soon which will definitely give a boost to the numbers,” she commented.

The International Conference on Tourism Technology (ICTT), to be held from June 8-10, 2017, will have  an line-up of technology industry experts from across the globe to deliberate on the paramount role of technology in giving a fillip to the travel and tourism industry through interactive engagements with customers and providing excellent products and services. The three-day event, to be held at Le Meridien Hotel, Kochi, is organised by the Association of Tourism Trade Organisation (ATTOI). “Technology is all around us and the world of travel and tourism is no exception. Through technology, such as social media, tourism operators could engage their customers and enable them to share their experiences. So it is high time to get updated and be adaptable and fluid to the changes in the sector,” said ATTOI President Anish Kumar P.K. The seven experts who will be attending the brainstorming meet this year to share their insights are Andre Chow (Singapore), Billy Taylor (New Zealand), Christopher Tock (Malaysia), Donna Mortiz (Australia), Lauren Cleland (USA), Nicky Kriel (the UK) and Pierre Marechal (Belgium).

The Pacific Asia Travel Association (PATA), in conjunction with England-based Equator Learning, is launching a travel agent initiative to support organisations with travel trade marketing efforts. The Asia & Pacific Expert is an online learning tool for travel agents that is applicable for all markets worldwide. It supports and promotes the destination as well as any pre-existing learning platform. Chris May, Managing Director – Equator Learning, says, “Knowledge is power. You have heard that many times before and know it to be 100 percent correct. Travel agents are becoming increasingly time poor and picking up un-qualified knowledge. This can damage a destination and its reputation. The Asia & Pacific Expert is a user-friendly solution for all destinations, providing a clear and reliable source of information for travel agents.” This initiative offers PATA members the opportunity to create a 30-minute learning module that will provide agents with essential information about a destination, empowering them with the ability to sell it correctly. Unlike any existing stand-alone learning platform the Asia & Pacific Expert gives agents all the facts they need to gain confidence while providing a new avenue to promote and link to an organisation’s existing site. In addition, this will offer an agent a friendly portal for all Asia Pacific destinations – providing the first one-stop shop for the region.