Category Archives: Breaking News (All Categories)

Private Safaris Southern Africa, a leading destination management company based in South Africa and Namibia, has recently appointed The Strategy Store as its representative in India. Talking about the appointment, Monika Iuel, CEO, Private Safaris Southern Africa says, “The Private Safaris brand has always enjoyed a healthy support from the Indian market. By partnering with The Strategy Store, and through their excellent relationships and reputation, we will no doubt improve our footprint even further. We look forward to the presence our new partnership with The Strategy Store will bring us.” Commenting on the development, Sherry Varma, Founder, The Strategy Store said, “We have a very emotional connection to South Africa, and we are extremely happy to be assigned the task of handling marketing and sales for Private Safaris Southern Africa in India. Private Safaris’ competitive packages and quality of services will help us to develop and multiply their market share in India. We are very thankful to Private Safaris for this opportunity and are very excited to be part of the team.” Private Safaris arranges all aspects of destination management services in Southern Africa for FITs, groups, business and leisure.

OYO has formed a strategic partnership with Motherland Joint Ventures, the group that has helped build India’s global brands, including Incredible India, Royal Enfield, Make in India and IndiGo. This partnership will enable OYO and Motherland to co-develop a series of exciting new hotel formats and enhance various aspects of customer experience – including key touch points such as Interiors and ergonomics – all of which will offer guests an unprecedented combination of style, efficiency and affordability. This category transformation process began in 2017 with the launch of OYO Townhouse, the ‘friendly neighbourhood  hotel’ that is receiving rave reviews as it rapidly expands across the country. This alliance will facilitate and strengthen OYO’s mission of creating beautiful living spaces via its innovative approach to brand strategy, product definition and customer experience design. As part of this strategic partnership, OYO and Motherland will be launching a massive new retail collaboration that will feature a mix of original products specially designed for new age brands such as OYO Townhouse. Initially available exclusively at OYO Townhouses, Motherland products will soon be available at other OYO spaces, including online channels. Commenting on the partnership, Ritesh Agarwal, Founder & CEO, OYO said, “In our pursuit of creating beautiful living spaces, the partnership with Motherland will enable us to co-develop new, exciting hotel formats and enhance guest experiences – including Interiors and ergonomics – offering guests an unprecedented mix of style, efficiency and affordability. We are confident the Motherland alliance will augment OYO’s overall value propositions through their skills in brand strategy, marketing and designing.”  

Sterling Holiday Resorts has launched India’s first comprehensive holiday insurance for all Sterling guests. The insurance provides cover for trip cancellation, personal accident, emergency accident related treatment, legal liability, misplaced luggage, delayed and missed flights and more. This comprehensive holiday insurance is powered by Digit Insurance, a Fairfax company. According to Ramesh Ramanathan, Managing Director, Sterling Holiday Resorts, “The comprehensive holiday insurance ensures a worry-free holiday experience. We want our guests to enjoy the unique experiences at our resorts and destinations without any travel-related stress. This is the first time when a holiday company is offering a door to door cover. The insurance offers a total of nine unique benefits, including coverage for flight delays, missed flights and misplaced luggage.” Kamesh Goyal, Chairman, Digit Insurance, said, “Our comprehensive insurance solutions have been developed by identifying the gaps in the market and keeping in mind the requirements of customers. The insurance is backed by a seamless & easy claim settlement process. We look forward to serve Sterling Holidays’ customers and help them have a worry-free holiday experience.” The insurance covers guests from 24 hours before check-in date to 24 hours after check-out date and would be complimentary for Sterling guests in the initial period.  The insurance is issued once the guests confirm to avail the free insurance, after booking with Sterling.  

Representation World has been appointed as the official India representative for Reunion Island Tourism for the fourth time in a row. Speaking on re-appointing the company as their face in India, William Techer, Head of Promotion & Marketing India, Reunion Island Tourism Board, said, “We are extremely happy to announce Representation World as our official India representative. Under their focused aegis, we have delivered various successful campaigns in the past and tourist arrivals from India to the destination has increased to multiple folds. We are very happy to associate with them and look forward for another encouraging inning with them. India is a promising market and there is a huge opportunity for Reunion Island to tap this burgeoning market. We will also be introducing new marketing strategies and few innovative campaigns, exclusively for India market that will further strengthen India and Reunion Island travel, relationships.” Vineet Gopal, Director – India, Reunion Island Tourism Board shared, “We are extremely happy and feel proud to be appointed as India representative for the Reunion Island Tourism Board. This country has a lot to offer to Indian travellers and there is lot to be explored and experience there. We will ensure that we keep up doing good work and will deliver as per the expectation of the tourism board”. Representation World has already started the activities from June 2018 and will take over all the India market activities from immediate effect.

India has been projected to be the second fastest growing country in the world for passenger traffic by the Airports Council International (ACI) in its traffic forecasts between 2017-40. ACI has put Vietnam at the top position with a 8.4 per cent growth rate, followed by India at 7.5 per cent and Iran at 7.3 per cent. China has been placed at the 8th position with 5.9 per cent growth rate. In its forecasts, the ACI said by 2022, passenger traffic in emerging economies like India would surpass advanced economies. By 2040, international passenger traffic would attain parity with domestic traffic, meaning more and more number of people would travel off shore with heightened economic activities, it said. By 2022, passenger traffic in emerging economies would touch 5.4 billion, slightly ahead of advanced economies at 5.3 billion. Source: PTI

According to Airports Authority of India’s Annual Report 2016-17, aeronautical revenues for AAI are dominated by ANS charges (Route Navigation Facilities charges and Terminal Navigational Landing charges) whereas its non-aeronautical revenues come from commercial operations at airports like retail, F&B, car parking, other concessions and rentals in terminals and city side premises. Lease revenues from major airports like Mumbai, Delhi, etc accounts for significant contribution in AAI’s revenues. Contribution of cargo revenues to AAI’s total revenues remain marginal. AAI registered growth of more than 15 per cent and 22 per cent in its revenues and profits after tax respectively in the financial year 2016-17 as compared to the financial year 2015-16. Main factors for increase in revenue are increase in route navigational charges and terminal landing charges; increase in landing, housing and parking charges; increase in passenger service fee; increase in other revenue like trading concession, rent and services, cargo, UDF and other miscellaneous revenue.

After launching its first free WiFi service from Mumbai Central station in January 2016, Google has announced the completion of the free service at 400 railway stations across India in collaboration with RailTel, the telecom arm of Indian Railways. Dibrugarh in Assam has become the 400th railway station to get the free WiFi service from Google, the company said. Indian Railways had signed an MoU with Google in December, 2015 to launch the service, which offers thirty minutes of free internet access. The average data consumption per user per session has been recorded around 350MB. The project has succeeded in its mission of bringing connectivity to millions of unconnected Indians, leveraging on the nationwide optic fiber network backbone created by RailTel. Within the first year of the project’s launch, 100 of the busiest railway stations across India were brought online, enabling 15,000 people to experience the internet for the first time every day, it said. “With over 8 million monthly unique users connecting to the network, this is a lighthouse project for India and every growing economy that is looking to bring the benefit of connectivity to everyone in their country,” Google India Director Partnership Next Billion Users K Suri said. K Manohar Raja, Executive Director (Enterprise Business) at RailTel said the endeavour has been to bridge the experience divide by providing one of the fastest public WiFi networks in the world. Source: ET Online

India’s tourism sector attracted capital investments of US$ 47.8 billion in 2017 and is expected to reach US$ 95.3 billion by 2028,  according to World Travel & Tourism Council’s (WTTC’s) Economic Impact 2018 report. International hotel chains are increasing their presence in the country, as it will account for around 47 per cent share in the tourism and hospitality sector of India by 2020 and 50 per cent by 2022, increasing from 44 per cent in 2016. Berggruen Hotels is planning to add around 20 properties under its mid-market segment ‘Keys Hotels’ brand across India by this year. Hilton plans to add 18 hotels pan India by 2021, along with 15 operational hotels under its brands namely, Hampton, Hilton Garden Inn, Conrad, Hilton Hotels & Resorts and DoubleTree by Hilton. Marriott International also plans to add 20 more properties to its existing portfolio of 98 hotels in India.

Maharashtra Tourism Development Corporation (MTDC) has strengthened its ties with Airbnb with the introduction of Tourism Entrepreneurship Accelerator Programme which aims to boost the tourism prospects in the state. It will also drive economic growth in local communities by helping micro-entrepreneurs in hospitality sector grow their business thorough four key pillars of support- Training, Enabling, Access and Promotion.  The programme will first be launched in Elephanta village where MTDC and Airbnb will associate with Gram Panchayat and identify 35 homes and get aligned with Airbnb standards. Hosts of these homes would be first set of entrepreneurs benefitting from this programme. Commenting on the programme Jaykumar Rawal,  Minister of Tourism, Maharashtra said, “Tourism is not only a source of revenue for the state, but is also key source of growth for local communities. In Airbnb, we have found a global partner whose vision to create skilled micro-entrepreneurs in hospitality and homestay ecosystem to further expand Maharashtra’s tourism potential. We are pleased to expand our partnership with Airbnb and launch the Tourism Entrepreneurship Accelerator Programme, which will help mentor and support budding entrepreneurs in hospitality sector and build strong homestay network across key destinations. “ Airbnb has trained around 500 partners last year partnering with MTDC and with launch of the programme its aims to achieve 1500 micro-entrepreneurs with at least one entrepreneur in each village. To start off with the programme will cover destinations like Sindhudurg, Ratnagiri, Palghar with special focus on Elephanta Island. Chris Lehane, Global Head of Policy ad Communications, Airbnb said, “Airbnb’s commitment to create 50,000 hospitality micro-entrepreneurs in India.”

With around 27 per cent of its overall business be it the holiday side and 15 per cent of its foreign exchange business coming through the online channel Thomas Cook is now focusing on enhancing customer experience. Speaking at a media interaction Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd said, “As a channel we have seen decent growth coming in and we are clocking around 30 per cent CAGR year on year and are quite optimistic on the future of online business. Our focus in the long term is on customer experience. If we look at the current summers we are operating we have packed new experiences like curated food menu by Ranveer Brar, Boman Irani doing a red carpet night for our travelers. We have also launched Japan this year in terms of adding new destinations and have already crossed 1000 passengers.” In terms of forex Thomas Cook is looking to bring more digital options for the customer. It is working on a premium product and will soon be launching a mobile card which will allow customers to use their prepaid card on the NFC platform. He further added, “There is lot of innovation and product development happening with an underline of technology. We launched our customer self service app which allows the customer to keep tab on their bookings, visa status, itineraries etc.”