Category Archives: Hotels

Tripjack’s Check-In Guarantee Program Achieves Remarkable Success with 99.60% Check-In Rate

B2B travel platform TripJack is thrilled to announce the outstanding success of its Check-In Guarantee program, achieving a remarkable check-in rate of 99.60%. This milestone underscores TripJack’s commitment to providing seamless and reliable travel experiences. The Check-In Guarantee program was designed to address and mitigate potential check-in issues that travelers might face. By closely collaborating with hotel partners and suppliers, TripJack ensures that travel agents can offer their clients a hassle-free stay. In the rare instances where a check-in is denied, TripJack has developed a seamless resolution process. Travel agents can quickly address and resolve the issue, ensuring minimal inconvenience for travelers. Additionally, TripJack offers compensation to travelers if they experience any disruption due to check-in denial, reaffirming their dedication to customer satisfaction. Speaking about the Check-in Guarantee program Mayank Kapoor, a TripJack registered Travel Agent said. “As a travel agent, I am happy with TripJack’s Check-In Guarantee program. I had a customer who was denied check-in because hotel confirmation was not updated. I connected with Team TripJack and within 20 minutes my customer was given check-in. Really happy with this customer centric initiative.” Abdul Thingna, Vice President, Hotels & Holidays at TripJack said, “Our primary objective is to ensure that every traveler enjoys a seamless experience. We work tirelessly and collaborate closely with our hotel partners and suppliers to ensure exceptional service, and our Check-In Guarantee program is a testament to this commitment.” TripJack’s Check-In Guarantee program exemplifies the company’s innovative approach to enhancing the travel booking process for agents and their clients. With a focus on reliability, efficiency, and customer satisfaction, TripJack continues to set new standards in the travel industry

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Budget lacks policy announcement to facilitate development of hotels & promotion of inbound tourism: KB Kachru

Commenting on the Union Budget, KB Kachru, President, HAI, stated, “There is a continued focus on infrastructural development, fiscal prudence and consolidation whereas tourism continues to be accepted as an engine of growth for the economy. The emphasis has been given to spiritual tourism, however, there is no mention of any policy changes to expedite the growth.” He further said, “Tourism and hospitality play a crucial role in the growth of the Indian economy. The continued focus on government spending on infrastructure development augurs well for the sector. Improved infrastructure would translate into better connectivity which will be beneficial to the promotion of tourism. The development of the eastern region especially Odisha, temple corridors in Gaya and  Bodhgaya, Rajgir and the identification of Nalanda as a key tourism site continue to demonstrate the government’s intent to utilize the potential of tourism. Regrettably, however, there has been no policy announcement to facilitate the development of hotels and promotion of inbound tourism. The announcement of GST simplification, comprehensive review of the income tax Act provides some hope for the sector that has been seeking rationalisation of taxes. The benefits to individuals on taxation will augment the spending power. The focus on skilling and incentivising employers for creating jobs are other positives that will benefit all sectors.” Although not directly linked to this budget, the industry would continue pursuing its ask for grant of infrastructure status for the hospitality sector and industry-related benefits by all state governments, Kachru added.

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Some silver lining that will help hospitality tide over critical challenges: Pradeep Shetty, President of FHRAI

Sharing his reaction to the Union Budget 2024, Pradeep Shetty, President of FHRAI, says, “The hospitality sector has been pinning high hopes on the Union Budget for 2024- 25 presented today, on the backdrop of the Government of India’s stated vision of Viksit Bharat by 2047 and the critical role tourism industry holds in achieving it. However, there is nothing spectacular in the budget to bring structural changes to address the fundamental challenges it faces in a competitive world order and to accelerate the growth of the sector to be a $ 3 trillion economy by 2047. Some key demands of tourism & hospitality to revitalise the sector such as GST rationalisation, granting of infrastructure status and bringing ease of doing business and policy reforms have not been considered in the budget once again, given the well accepted multiplier effect of tourism on employment and economy. The hospitality sector is disappointed but not dejected as the overall focus on infrastructure development, employment generation and skill development and development of religious tourism centres are the silver linings which will help the sector to tide over some of the critical challenges that it faces today. The focus of Budget 2024 on youth employment, skill development and job creation are welcome initiatives. The industry has been facing a shortage of skilled workforce,especially in the hospitality sector. It is also laudable that the Honourable Finance Minister’s Budget speech highlights the Governments’ commitment to make India a premier global travel destination through targeted investment and strategic initiatives. Development of iconic spiritual sites along with promotion of cruise and beach tourism can be helpful in attracting both domestic and international tourists.”

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Union Budget 2024: Rules for FDI and Overseas Investments to be simplified, but no relief in GST

Rules for FDI and Overseas Investments to be simplified to increase FDI inflows and promote use of Indian Rupee as currency for overseas investments, said the FM in her Interim Budget speech. She also said that 1.5 lakh core provision for long-term interest-free loans will be made to support infrastructure investment by state governments. The states will also be incentivised to implement Business Reforms Action Plans and digitalisation to develop tourism. All in all, the Union Budget 2024 was not a total let-down as far as tourism is concerned. Perhaps it has sown the seeds for a better tourism experience in India. But that may be too far into the future. Moreover, there has been no change in taxation, which has disappointed the travel trade no end. Their main gripe was the extremely high GST rates and the procedures, as well as bearing the onus of determining the quantum of TCS.

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Union Budget 2024: Projects for port connectivity, tourism infra on islands including Lakshadweep will be taken up

Sitharaman has raised our hopes when it comes to tourism in India, which bodes well not just for domestic but also inbound tourism, which has been suffering since Covid. Delivering to the states, she highlighted the development of ‘iconic’ tourism centres by the states who will be allowed long-term, interest-free loans for such long-term development. For domestic tourism, the FM announced projects for better port connectivity and more tourism infrastructure, that will be taken up on islands in India, including of course Lakshadweep! All in all, her Budget highlighted promoting investments into India, including its infrastructure projects. In positioning India as a global tourist destination, we’ll also create jobs, stimulate investments and unlock economic opportunities for other sectors. In addition to the measures outlined in the interim budget, I propose the following measures. Vishnupath temple at Gaya and Mahabodhi temple at Bodh Gaya in Bihar are of immense spiritual significance. Comprehensive development of Vishnupath temple corridor and Mahabodhi temple corridor will be supported, modeled on the successful Kashi Vishwana temple corridor to transform them into world-class pilgrim and tourist destinations. Rajgir, Rajgir holds immense religious significance for Hindus, Buddhists and Jains. The 20th Tirthankara Muni Suvaratha temple in the Jain complex, Jain temple complex is ancient. The Sapta Rishi or the seven hot springs form a warm water Brahmkund that is sacred. A comprehensive development initiative for Rajgir will be undertaken. Our government will support the development of Nalanda as a tourist center besides reviving Nalanda University to its glorious stature. Odisha’s scenic beauty, temples, monuments, craftsmanship, wildlife sanctuaries, natural landscapes and pristine beaches make it an ultimate tourism destination. Our government will provide assistance for their development to Odisha …

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Union Budget 2024: Industry cautiously hopeful today

A lot is riding on Finance Minister Nirmala Sitharaman’s 7th Union Budget presentation, to be aired today. This makes her the first FM to present seven Union Budgets in a row! This Budget is an important one for ‘Amrit Kaal’ and will decide the direction for India’s economy for the next five years. It has the potential to build a strong foundation of our dream of Viksit Bharat, the Prime Minister has said. As the industry braces itself for it, it does so with cautious hope – afraid of being let down yet again due to the absence of any mention of tourism, yet hopeful that perhaps this could be the moment when the sector begins to appear in the FM’s horizon. Watch this space for more updates and industry reactions on the Budget.

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La Mamounia, Marrakech back in India with Indiva Marketing

La Mamounia, the iconic exclusive resort in the heart of Marrakech, Morocco, is now exclusively represented by Indiva Marketing. This partnership marks a milestone as it expands its portfolio to include one of the world’s most prestigious and historically rich hospitality brands. La Mamounia, renowned for its opulent architecture, lush gardens, and unparalleled service, has been a symbol of Moroccan hospitality since its opening in 1923. The resort has consistently been a favourite among discerning travellers, including celebrities, royalty, and dignitaries from around the globe, for a memorable vacation and lavish celebrations. With this new collaboration, Indiva Marketing aims to introduce the unique charm and luxury of La Mamounia to Indian traveler. La Mamounia’s Pierre Jochem, General Manager, expressed his enthusiasm stating, “India is a rapidly growing market with a strong appetite for luxury travel, exclusive hotels, fine food and wine. We are confident that Indiva Marketing’s deep understanding and innovative approach will help us reach new heights in this vibrant region. We look forward to welcoming Indian guests to La Mamounia, to experience the magic of Marrakech like never before.” “We are delighted to represent La Mamounia in India to bring this exceptional resort to the forefront of Indian travellers who seek an unforgettable and enriching travel experience.” said Beate Mauder Kakkar, Managing Director at Indiva Marketing. “La Mamounia is a destination in itself, offering an immersive experience that combines Moroccan tradition with refined luxury. With extensive experience and expertise in the travel and tourism sector, Indiva Marketing is well-positioned to promote La Mamounia’s offerings to the Indian market. The partnership will focus on creating bespoke marketing strategies, enhancing brand awareness, and driving engagement through various channels, including digital marketing, …

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Espire Hospitality Group to soon launch an iconic, dual-branded hotel in Ayodhya

Espire Hospitality Group, one of the fastest-growing hospitality groups in India, is excited to announce the signing of an iconic hotel in the historic city of Ayodhya. Set to open in Q4, 2024, this wide-spread property will feature 150 keys, with a mixed inventory of 50 keys offering the distinctive experience of the luxury boutique resort brand ZANA Luxury Resorts and the remaining 100 keys offering a premium experience of the mid-segment Country Inn Hotels and Resorts brand. This strategically located hotel will offer characterful stay experience in an expansive property that showcases the mood of the sacred destination. The hotel also provides easy access to notable landmarks such as Ram Janmabhoomi, Hanuman Garhi Temple, and Kanak Bhawan. Guests will have a choice of a delectable buffet or à la carte dining at the multi-cuisine restaurant, ensuring a delightful culinary experience for all. For a holistic experience, the hotel will feature a range of facilities designed for both relaxation and entertainment. These include a kid’s play area ‘Toddle Wobble’, a Gaming Arena, and a versatile event space spanning 3,000 sq. ft., perfect for hosting various events and gatherings. With a mix of two different hotel brands, guests can expect distinctive luxury, inspiring experiences, and personalized service at ZANA. On the other hand, the guests looking for a more economical choice can expect a delightful Country Inn experience, renowned for offering comfort, family-friendly stays and heartfelt hospitality. Akhil Arora, Chief Executive Officer and Managing Director, Espire Hospitality Group said, “We are thrilled to bring our two brands, ‘ZANA Luxury Resorts’ and ‘Country Inn Hotels and Resorts’, to the city of epic Ramyana, Ayodhya.” This signing marks a significant milestone for us …

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Cross Hotels & Resorts appoints Andrew Hartley as VP of Commercial

Cross Hotels & Resorts designated Andrew Hartley as the Vice President of Commercial. With a wealth of 20 years of experience in sales & marketing and commercial operations, Andrew has served in Thailand, Singapore, Australia, China, Vietnam, Cambodia and Oman within the luxury hotel industry. At Cross, he will be engaged in business growth in the commercial direction at the Bangkok Corporate Office. Before taking on Commercial, Cross Hotels & Resorts, Andrew was the Assistant VP – Strategic Sales & Marketing for Raffles Hotels and Resorts in Cambodia. His previous roles include esteemed positions at prominent hospitality establishments, including Banyan Tree Hotels & Resorts in the Asia Pacific, Sofitel in Australia, New Zealand & Fiji, and Intercontinental in China.

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Budget expectations quote by Mr Kush Kappor, CEO , Roseate Hotels & Resorts

The forthcoming budget offers a vital chance for the hospitality sector as we believe this is the Golden period for Indian Tourism Industry in case we are able to make the Best use of this opportunity. We request the government to announce industry status for hotels and lower the GST rate from 18% to 12%, bringing it in line with international standards for the tourism industry. This combined advantage will stimulate investments, enhance tourism, and generate job opportunities. The much needed industry status will enable much easier access to cheaper loans for expansion and development. There should be a provision for single window clearance for approvals, a long standing demand from the hotel industry. Government can also lease old properties such as Havelis and hotels for long term, to benefit tourism industry through Public Private Partnership (PPP) model.  Given the industry’s substantial contribution to India’s GDP and foreign exchange earnings, we believe these steps will drive economic growth and position India as a more competitive tourism destination.

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