Category Archives: Hotels

Christopher Hartley, CEO, Global Hotel Alliance, said, “In India, we have seen considerable growth, with 5 lakh members of the GHA Discovery Program through The Leela Discovery. We aim to reach the one-million-member milestone in coming years by strengthening our relationship with Leela.

Kazin DMC and Four Seasons Hotel Baku, have announced a luxurious familiarization trip to Baku, Azerbaijan, led by Director Vikrant Grover, Kazin DMC. Commencing March 31, this exclusive initiative introduces ten elite Indian travel partners to Baku’s opulence over three nights.

Hotel Association of India has elected its new Executive Committee, and KB Kachru, Chairman Emeritus & Principal Advisor, South Asia at Radisson Hotel Group is the new President of the prestigious association for a two-year term. Vice President is Rohit Khosla, Executive Vice President, IHCL; JK Mohanty, MD Swosti Group is the Hony. Secretary and Sanjay Sethi, MD & CEO, Chalet Hotels, is the new Hony. Treasurer for the association. Two new EC members include Shashank Bhagat, MD, Radisson Blu Marina Hotel and Sonali Chauhan, General Manager, IHCL.

Namaste Dwaar Resort is a gateway to India’s rich rural culture and a wellness destination offering authentic ayurvedic treatments and programs. Just under a two-hour drive from New Delhi, Namaste Dwaar is located amidst the serene countryside in Mansurpur (Uttar Pradesh), on the Delhi-Haridwar highway and has recently appointed Amor Hospitality as its Hospitality Consultant & Service Provider for Sales & Marketing, Promotions & Experiences. The retreat, through its tie-up with Amor Hospitality, aims to significantly increase business through travel agents/tour operators’ distribution channels and expects to attract guests from all potential travel segments while crafting exclusive promotions, seamless booking experiences, personalized events and unmatched customer service. Erika Farina, Director, Namaste Dwaar Resort said, “As an eco-friendly property and wellness destination, Namaste Dwaar combines ancient Indian natural healing therapies with rural life experiences; this unique getaway, with its numerous activities and attractions, has programs catering to enjoyment of guests pan India and from international markets as well. Our tie-up with Amor Hospitality is a step towards spreading our client base and opening doors to endless possibilities and unforgettable experiences”. Some of the authentic Indian wellness therapies that the retreat offers include: Ayurveda, Vedic Acupressure, Naturopathy and Yoga. Spread over twelve acres of farmlands, Namaste Dwaar Resort is a perfect sanctuary for a short weekend getaway and for those seeking to achieve their wellness goals amidst a peaceful environment. “Namaste Dwaar Resort was conceptualized by the renowned Architect Pradeep Sachdeva, the mastermind behind some of India’s most inspiring architectural works including the Garden of Five Senses and the famous Dilli Haat in New Delhi. The property offers you insights into the older building styles of Uttar Pradesh, Haryana and Rajasthan where …

Roseate Hotels & Resorts has continuously demonstrated its commitment to the growth and development of its human capital. In line with this, is the establishment of the Roseate Learning Centre, a dedicated space designed to foster self-paced learning. Led by the visionary CEO, Kush Kapoor, Roseate Hotels & Resorts has embarked on several pioneering initiatives aimed at enhancing the skills and knowledge of its associates. Through the integration of the LobsterInk Learning Management System, associates have access to a comprehensive array of educational modules covering various aspects of hotel operations and management. Partnering with LobsterInk, a subsidiary of Ecolab USA, brand Roseate has brought globally recognized training materials and resources to its associates. The platform offers training videos, materials, quizzes and assessments, with completion badges recognized and linked to individual appraisals, incentivizing learning and growth. Furthermore, the implementation of LobsterInk empowers Heads of Departments to monitor and track the progress of their teams in a transparent manner, fostering a culture of accountability and excellence. Complementing the digital learning platform are specialized programs such as the Professional Development Programme and the Back-To-Basics Programme, designed to enhance managerial skills and reinforce customer-centric values among associates. Recognizing the importance of language proficiency in the hospitality industry, the hotel chain has also introduced Spoken English Training for colleagues, enhancing their communication skills and self-confidence. In its commitment to nurturing future leaders, Roseate Hotels & Resorts has launched the Executive Development Programme, providing intensive training to fresh hotel management graduates. Additionally, the Roseate Mentorship Programme identifies and supports promising students from select institutions, offering internships and training opportunities to groom them for future leadership roles within the organization. Kush Kapoor, CEO, Roseate Hotels & Resorts …

Paul Wilson, Executive Vice President of Cross Hotels & Resorts, stated, “Indians comprise about 25-30% of the total guests for Cross Hotels & Resorts. We aim to lead in this market, understanding it better than anyone else. India’s growth shows no signs of slowing, and neither does ours.”

To attract the growing Indian outbound market, ‘Cross Hotels & Resorts’ is all set to commence its India Sales Mission 2024 by organizing muti-city roadshows from 11-15 March, across India. Beginning with Delhi, the delegation from Cross Hotels & Resorts will travel to Mumbai, Ahmedabad and Kolkata.  

Sharing his opinion on best ways to measure hotel room amenities performance, Rajdev Bhattacharya, Global Head Travel and Hospitality, & Global Travel Services, Wipro, says, “Three points comes to my mind straight away: guest feedback through surveys and reviews, mystery shopping to evaluate amenities based on authentic experiences, and of course service audits.”

HRAWI has appealed to CM Shinde and Tourism Minister Mahajan to reassess recent regulatory measures in Pune. Terming the order u/s 144 as “draconian”, Pradeep Shetty HRAWI President said the order mandates establishments to manage guest behaviour, including prohibiting dancing in specific areas and driving after drinking.

Nishad Wijetunga, President, SLAITO said, “Sri Lanka has lost M!CE tourists to competitors like Thailand and India on minimum room rates as higher standard rooms were available in other countries at lower prices. However, we managed to retain a majority of bookings made before the minimum room rates were imposed last year.”