‘Digitalisation will be the way forward in this ‘new normal’ of air travel’: Amit Mehta

Highlighting emerging trends, Amit Mehta, Country Manager, (South Asia), Malaysia Airlines India, says, digitalisation will be the way forward in this ‘new normal’ of air travel. “We have moved a significant portion of our processes online and accelerated our digitalisation efforts to ensure our staff can operate remotely and flexibly as a business, and for customers to enjoy our various digital and contactless offerings from the moment they purchase their tickets, check-in through to the arrival destination. Due to the acceleration of digitalisation, we expect airlines to also actively adopt next generation technologies to improve the experience of its customers.”