ICAO and IATA launch guidance supporting management of disruptive passengers

The secretary general of ICAO, Fang Liu, and the Director General and CEO of IATA, Alexandre de Juniac, have officially launched new ICAO legal guidance on the management of unruly and disruptive passengers. “Unruly and disruptive passenger conduct can pose distinct threats to the safety and security of aircraft, flight crew and passengers,” said Liu. “It can also generate costly disruptions to airlines and passengers alike in situations when aircraft must be diverted to manage these incidents.”

“Enhancing safety is the shared goal for governments and airlines, and deterring unruly and disruptive behaviour on flights is key to this,” said de Juniac. “IATA welcomes today’s new ICAO guidance, which is intended to help governments address unruly passengers under their own national law. It covers many practical measures for consideration by policymakers, including ‘on the spot’ fines to boost enforcement action.”

The new ICAO manual on the legal aspects of unruly and disruptive passengers is a key result emerging from the adoption of the protocol to amend the convention on offences and certain other acts committed on board aircraft. Its chief aim is to assist national governments in legislating appropriate and better harmonized legal measures to prevent and deal with unruly and disruptive passenger incidents on international flights.