In-flight Wi-Fi could be game changer in enhancing business traveller experience

FCM Travel Solutions and KPMG’s recent whitepaper titled ‘The Digi-Smart Indian Business Traveller’ forecasts that Indian travellers have higher inclination towards in-flight Wi-Fi as compared to travellers from other countries, according to a survey by Inmarsat. With current nil penetration and high demand amongst Indian travellers, in-flight Wi-Fi can be a potential game changer in enhancing business traveller experience considering that fliers are potentially willing to shift travel experiences for onboard Wi-Fi. For business travellers, the need for seamless connectivity makes them natural users of these services.
While the use of in-flight Wi-Fi should be encouraged, it is necessary to consider various factors including aircraft upgrade requirements, connectivity speed and quality, cybersecurity concerns, etc.