MoT to launch Twitter-based grievance redressal mechanism

In an effort to ease the woes of tourists, the Ministry of Tourism is planning to launch a Twitter-based grievance redressal mechanism for tourists to file their complaints in real time. The ministry wants to replicate the External Affairs Ministry’s Twitter Seva Service, which was launched in 2016 with an aim to centralise and expedite its grievance redressal mechanism.
Tourism Minister Prahlad Patel had a meeting with officials of Twitter this week and requested them to create a dedicated mechanism. The ministry is also likely to create a dedicated cell to address the issues raised by tourists on the handle so that they can be resolved within a given time frame.
Union ministries such as the railways receive a lot of complaints from passengers on their Twitter handle and these are addressed by the divisional railway managers concerned as well as the public relation officers.
It’s been said that Twitter has advised the ministry to first create a cell comprising personnel from the ministry. Currently, tourists can register their grievances on a 24×7 toll-free multi-lingual tourist helpline.