Mumbai Airport declared the best by size and region by Airport Council International

The GVK-led Mumbai International Airport Limited (MIAL) has been awarded the Best Airport by size and region in over 40 million passenger category by the Airport Council International (ACI) World. The accolade was in recognition of excellence in customer experience in the Asia-Pacific region. The award ceremony will be held at the second ASQ Forum & ACI Customer Experience Global Summit that will take place from September 2 – 5 in Bali, Indonesia. Chhatrapati Shivaji Maharaj International Airport (CSMIA)has been a pioneer in introducing technological advancements for passengers by launching fully-automated check-in process, generating boarding pass and baggage tag through ‘Common Use Self Service (CUSS)’ kiosks. It also introduced the Surface Awareness and Guidance at Airport (SAGA) and implemented paperless boarding for all domestic airlines operating via T2 amongst many other firsts, making it a smart-digital airport for the convenience of its air travellers. CSMIA is also the first of the airports in the country to release the sustainability report on activities undertaken by the airport.