PM calls for redressal of online booking complaints

The Prime Minister, Narendra Modi, has shown his concern about how the increased number of complaints and grievances related to online booking are being redressed. The PM mentioned the same while chairing his thirteenth interaction through PRAGATI – the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation. He asked the concerned officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues. The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline. Calling for increased efficiency, and more effective redressal of consumer grievances, the Prime Minister asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them. He asked for an effective follow-up action within 10 days.