Responsibility for refunds doesn’t just lie on agents, but on airlines too: Scindia 

Jyotiraditya Scindia, Union Minister of Civil Aviation, has said that they will be launching the Airsewa 3.0 portal under which they are deciding on the process of grievance escalation in airline companies as well, so that higher officers can close those grievances. Also, in terms of refunds, he said, “Getting refunds for passengers is not just the responsibility of the travel agents, but even the airlines will be responsible for closing the refunds.”