Tag Archives: Airport Council International

India is set to become the third largest aviation passenger market by 2040 with a total of 1.3 billion passengers, according to 2019 World Traffic Forecasts, released by the Airport Council International (ACI) World. China was placed at the first position with 3.5 billion passengers, followed by United States at the second spot with 2.9 billion passengers in 2040, in the report. Together, these three countries would handle almost 40 per cent of the global passenger traffic. India is also expected to be the third leading market for aircraft movements by 2040, after the US (23 per cent), China (16) with four per cent of global aircraft movements.

Aptech has partnered with GVK Chhatrapati Shivaji International Airport Mumbai (CSIA) to train 700 CISF personnel in soft skills and to assist first-time travellers transiting through Mumbai’s domestic airport. Mumbai airport, the busiest single runway airport in the world, has been recognised as the world’s best airport  by Airports Council International for service quality that caters to 970-980 flights daily. The Airport Council International has identified 217 subjective service attributes and 52 objective ones in calculating the level of service (LOS) standard. Thus, ensuring high standards of customer service at airports becomes a crucial but tedious exercise. The decision to upskill and train under the expert team from Aptech Aviation was necessary to ensure that the customer satisfaction levels are kept high. Commenting on this partnership, Vishal Mehra, Senior Vice-President & Head of Industry Connects, Alliances & Placements, Aptech says, “Airport need to response rapidly to the changes of air passenger in order to meet their demands. Passenger satisfaction is increasingly important that may impact reputation and long-term profits of airports. Aptech has over two decade’s experience in training and skilling resources across 40 countries. With this partnership, Aptech Aviation will train approximately 700 CISF personnel in new-age soft-skills so that customer engagement and travel experience shall remain the top priority.”