Tag Archives: AirSewa

While taking stock of ongoing airport development projects during his Review Meeting with officials of the Ministry of Civil Aviation, cabinet minister Jyotiraditya Scindia said that stress must be laid on the use of AirSewa for grievance redressal. He also added that new airport terminals must embody local art and culture so they become the face of the region they represent.

Ministry of Civil Aviation has revealed that passengers will have an option to go for the DigiYatra initiative after giving their Aadhar details and experience seamless air travel right from booking of tickets to airport entry, Check-in, security check as well as boarding. MoCA has finalised the technical standards for DigiYatra, which will be published shortly. Airports such as Bangalore, Hyderabad, Kolkata, Varanasi and Vijayawada will roll out this programme in phases by January 2019. The Passenger Charter also revealed that the application AirSewa v1.5 will be launched by July 2018. According to the Draft Passenger Charter released by MoCA, the passengers can enrol in to DigiYatra program through AirSewa, and a DigiYatra verified passenger gets hassle free entry at airport through E-Gates. The ID verification will be done by the BCAS-approved Government ID. At the entry gate a single token for the passenger is created. Many other value-added services, including ground transportation, special services at airport, in-flight, etc. will also be delivered through the DigiYatra programme. The programme also enhances security while providing convenience to the passenger. The mobile app and web application for AirSewa will be redesigned to include UI/UX refresh to make it service friendly. Also, social media login will be enabled allowing users of Facebook and Google to access AirSewa, and report grievances on these channels. Other features of AirSewa includes comprehensive FAQs and Chat-bot interface; updated flight status and flight schedule information; information on facilities and services available across all airports in India.

The Ministry of Civil Aviation, in its meeting with industry stakeholders, invited suggestions for designing AirSewa 2.0, which would be the upgraded version of the AirSewa web portal and mobile app that was launched in November last year to make air travel convenient and hassle-free. Nodal Officers of all stakeholders like airlines, airports, immigration, customs, DGCA, etc. attended the meeting. All of them shared valuable suggestions for service improvement, enhancing user comfort and quick redressal of complaints, which will be considered for  incorporation in the design of AirSewa 2.0. This comes in line with the success of AirSewa1.0 which has been well received, with around 19,000 app downloads and over 65,000 web portal hits since its launch. More than 92 per cent of grievances have been resolved and most of them within the stipulated time limits.