Tag Archives: Amadeus

Receiving the ‘Customer Excellence’ award during India Travel Awards 2024 on behalf of Amadeus, Vishwanath, Senior Director, Engineering, Amadeus, said, “Customer excellence is what we strive for at Amadeus, and we continue to do everything possible to keep our customers satisfied.”

As per Amadeus report, New Distribution Capability (NDC) is the top technology for implementation by leisure travel agents over the next 12 months. As technology investment going to escalate in 2024, 60 per cent of airports expect to roll-out biometrics across the complete airport experience in the next 5 years.

According to data released by Amadeus, the travel industry will experience swift transformation with a 14% increase in technology investment in 2024. Machine learning is going to witness the highest investment from travel industry leaders followed by data analytics and cloud technologies.

New report from Amadeus revealed that the traveler expectations have changed over the past four years. The global hotel average daily rates (ADR) are above pre-pandemic levels, standing at US$216 for June this year, compared to US$184 in the same month of 2019. 

With technology being essential to meet new traveller needs, Indian airports are undergoing massive digitalisation. “We are now seeing that future digital transformation initiatives are being accelerated,” says Sunil Ankalgi, Head of Sales & Account Management, Airport IT, APAC, Amadeus.

People who have travelled for business in the past 18 months are less concerned about the increased risk of catching and transmitting the virus (26%) compared to those who have travelled just for leisure in the past 18 months (43%), reveals Amadeus’ insight on India through its survey titled ‘Rethink Travel’.

Access to technology that reduces human contact, queues and physical touchpoints is the ultimate factor that would need to be fulfilled for Indian respondents to feel comfortable travelling (40%), according to a recent study by Amadeus titled ‘Rethink Travel Global Survey India insights 2020’.

About 39 per cent of Indians do most of their travel planning during weekends, which is higher than the regional average of 32 per cent, according to Amadeus’ Journey of Me Insights report. This is followed by other options like 24 per cent during holidays, 17 per cent after work on weekdays and 13 per cent while at work . Only 7 per cent of respondents plan their travel while commuting from one place to another, the report said.

A report ‘Journey of Me Insights’ by Amadeus reveals that 60 per cent of Indian travellers receive the most relevant travel recommendations via online channels. Besides, these channels also provide the most relevant travel recommendations to 50 per cent APAC travellers as well. According to the report, travel review sites also contribute to relevant travel recommendations for 54 per cent Indian travellers and 47 per cent APAC travellers. Several other sources for the same include travel agencies, hotel concierge, airline in-flight magazine and social network (family and friends), among others.

A report titled ‘Journey of Me Insights’ by Amadeus reveals that 57 per cent Indian travellers are most interested in virtual reality that allows them to preview or experience something they would see on their trip, compared to 51 per cent APAC travellers. Also, according to the report, an augmented reality mobile app that delivers digital overlays containing interactive information about the culture or history of a tourist site interests APAC travellers the most compared to other new technologies. However, travellers in India showed greater interest in having a 360-degree interactive video that allows them to experience something they would see on their trip.