Tag Archives: App

Indian Railways has launched RailMadad, a one-stop solution for customer grievance, enquiry, suggestion and assistance, providing passengers access through website, App, SMS, social media and helpline number 139. A number of helplines that earlier existed in the Railways for various purposes have been merged into this, and will be available round the clock in 12 languages.

The air passenger rights service provider, refund.me has launched a dedicated India mobile App and online widget to help air travellers secure compensation for delayed, cancelled, and overbooked flights regulated by both India and European Union (EU) passenger rights legislation. From August, air travellers will get more refund on cancellation of their tickets and the Directorate General of Civil Aviation (DGCA) has also notified the related changes. In case travellers cancel their tickets, the airlines cannot deduct more than the base fare and fuel surcharge and the airlines will be bound to return the taxes collected from the passengers while booking the tickets and they cannot charge the processing fee for cancellation of tickets. The refund.me India App is the first to be specifically developed for air passengers travelling to, from, and within India-helping enforce the consumer rights of the more than 83 million passengers who take to the skies every year on domestic and international flights operated by India-based airlines. Featuring proprietary Advanced Business Logic (ABL) technology, the online widget and App for iOS and Android enables passengers to quickly determine eligibility and automatically file a compensation claim for disrupted flights, without having to fill in extensive forms or interact directly with an airline. If eligible, passengers can instantly submit their claim via the app, authorising refund.me to pursue compensation on their behalf through its worldwide network of consumer and aviation law experts. There is no risk to the passenger as refund.me charges a commission only when a claim is successfully concluded.