Tag Archives: COO

Fern Hotels & Resorts is on an expansion spree not only in India but in neighbouring Nepal as well and is all set to close the financial year with three operational properties with a total of 233 keys, reveals Suhail Kannampilly, COO, Fern Hotels & Resorts. The company recently started managing the 73-room Summit Hotel, a Nepali-styled boutique hotel located 7 km from Tribhuvan International Airport, Kathmandu. “The Fern Residency, Bharatpur in Nepal is a 48-key property which will be operational by the end of the current financial year,” Kannampilly informs. The company will also be managing another 112-room upcoming hotel property in Kathmandu under The Zinc brand. It is scheduled to be operational by year end as well. The company is looking to increase the key count to 500 in Nepal during the course of the next 18 months and aims to become one of the biggest hospitality players in Nepal by having presence in key destinations like Pokhara, Lumbini, Nagarkot, Biratnagar. The company already manages a chain of six boutique island resorts in Seychelles. “As of now we are managing seven properties outside India and will add two more to our kitty by the year end taking our tally to 9”, he said. “In the Indian market we are going to open a property every single month in the current financial year and are expecting to reach a figure of 59 operational properties,” he adds. “Our long-standing relationships with local Corporates and the Travel Trade, along with our strong connects with all the key OTAs, ensures volumes are driven into all our hotels from all these key channel partners”, he further elaborated. The company has appointed a full-fledged …

Mahesh Shirodkar, Managing Director, Tamarind Global has been honoured with the DDP Game Changer award. An industry veteran with 35 years of experience, Shirodkar has been instrumental in shaping the industry from strength to strength. He started his career with Cox and Kings and soon moved to Dubai. Upon his return he set up his own specialised company which was bought over by Kuoni Travels. Post the integration, he took over as the COO of SOTC, the flagship division of Kuoni. His hunger drove him to start his own entrepreneurial venture focusing on MICE, inbound travel, event management and weddings. Conceptualizing and initiating a ‘celebrity management company’ that changed the face of the industry was yet another of his contribution to the trade. He now has 14 offices spanning 5 countries manned by a staff of 350 people.

Sandeep Dwivedi has been elevated to the post of Chief Operating Officer (COO) at InterGlobe Technology Quotient (ITQ) to lead the overall responsibility of ITQ’s growing operations including strategic business development and implementing growth strategies. Having previously led the position as Chief Commercial Officer at ITQ and served in InterGlobe Group of companies in different capacities, he has demonstrated spectacular leadership competency with company’s growth in the market. With over 25 years in executive management and business supervisory roles, he spearheads commercial strategy and business growth in the organisation.

Seychelles Tourist Office, India recently conducted a seminar for local hoteliers, DMCs, tourism board head office and other establishments in Seychelles. The seminar is aimed at defining the Indian market and presenting its nitty-gritties to the local travel trade fraternity of Seychelles. The event witnessed speeches on the cultural and behavioural differences between the two countries by three eminent speakers from India. These included Ashutosh Mehere, COO Alliances, Cox & Kings, India; Jai Bujhwala, Founder, Holidays Box; and Parthip Thyagarajan, Founder, WeddingSutra.com. Sherin Francis, CEO, Seychelles Tourism Board, was also present at the event. She said, “The seminar was one of its kind and highly informative for all our private sector partners. It created awareness about the diversity of India and answered many questions about the trade and tourist behaviour. It certainly created a high inquisitiveness about the market among the locals which is a great sign for developing further relations with the Indian market.” Lubaina Sheerazi, COO, Blue Square Consultants, Seychelles Tourist office India, explained the cultural diversity and uniqueness of the Indian market setting stage for the speakers. She says, “We were happy with the reception of the seminar and glad that our agenda of bringing out the differences between any other market and India for Seychelles had been met. The speakers gave some highly thought provoking inputs which will certainly better equip the private sector to cater differently to the Indian audience and allow us to further expand our vision for the destination.”

BirdRes, the B2B distribution channel from Bird Group, has joined hands with OYO, the budget hotel aggregator. With this association, BirdRes would give OYO access to its nationwide network of travel agents and help expand its business in the India market. Rakesh Mehta, Manager – Operations, BirdRes said, “We are pleased that OYO has chosen BirdRes as their preferred B2B partner. This partnership will offer BirdRes customers an easy access to book OYO Rooms for their clients through a simple and hassle-free payment process. Further, it will offer OYO a large platform to offer their services to a wide range of travel agents all over India. At BirdRes, we continue to offer flexible and user-friendly solutions to our partners and customers.” On the partnership, Abhinav Sinha, COO, OYO, said, “We are glad to partner with BirdRes for our channel expansion efforts. With over 25,000 registered Travel Agents, the platform provides us seamless access to this preferred network of India’s top corporates and mid-sized businesses. It enables us to offer OYO’s hassle-free stay proposition to a new set of corporate travelers across the country.”

Yatra.com has signed an MoU with the Government of Madhya Pradesh to jointly promote homestays in the region. The MoU was signed by Jaimon Mathew, GM operations, MPSTDC, and Manish Bansal, GM Homestays, Yatra.com, in the presence of AMD MP Tourism Tanvi Sundariyal. The partnership will enable Yatra to promote all the state tourism approved homestays, wherein travellers can rent a room in the home of a local family (host) or the entire house. With an intend of establishing itself as the largest homestays curator of over 3000 homestays across 130 cities across India, come March the portal will sign two more MoU’s with the Governments of Odisha and Chhattisgarh. Speaking on the partnership, Sharat Dhall, COO (B2C), Yatra.com said, “We are pleased to announce this partnership and aim to promote homestays in the state. We believe that this partnership will offer best-in-class stay experience for the tourists visiting the state. Strengthening our eco-system for homestays, we are aggressively working towards promoting homestays across the country which will also generate employment for the local population and help contribute to the economy of the nation.” Yatra.com is closely working with the state governments to promote homestays. The company recently signed MoU with the Government of Uttrakhand, Andhra Pradesh and Gujrat. As a part of this partnership, Yatra will list over 90 properties on its website and encourage the growth of homestays in Madhya Pradesh, giving tourists a very homely experience.

Blue Square Consultants has been appointed as the sales and marketing representative for Iceland Travel, a leading DMC (Destination Management Company) in Iceland. With this new addition, Blue Square Consultants has once again achieved its objective of representing clients from ‘unique’ destinations in India. Having started its operations in 1937, Iceland Travel has been a premier travel company, tour operator and DMC in Iceland offering top-quality services. The DMC offers diverse product categories that will suit Indian agents, such as escorted tours, day tours and self-drive tours in Iceland. Iceland as a destination is gaining popularity in India because of its vast and varied landscape filled with volcanoes, glaciers, black sand beaches, lava fields, and remote fjords. Jakobina Gudmundsdottir, Director of Sales & Marketing, Iceland Travel, says, “Recently, we have witnessed an increase in Indian enquiries to travel to Iceland. To foster this growth, we needed to have a strong representation in India. We felt that Blue Square Consultants is the apt partner to have in India because of their excellent track record; highly professional team and undisputed knowledge of Indian travel trade and travelers. We are confident that through this association we will witness a positive growth in the number of Indian visitors to Iceland.” Lubaina Sheerazi, COO, Blue Square Consultants, says, “We had conducted Iceland’s maiden roadshow in India earlier this year in association with Promote Iceland which was valuable for the delegation including Iceland Travel. We are confident that our association with Iceland Travel will not only be beneficial for them but also for Iceland as a destination as it has something new to offer to Indian travellers.”  

ITC Ltd has appointed Sanjiv Puri as its Chief Operating Officer, signalling that he’s most likely to take over from YC Deveshwar as CEO when he steps down in February after two decades at the helm. As COO, 53-year-old Puri becomes the second most important executive in the tobacco-FMCG-hospitality conglomerate after Deveshwar, who will be staying on as non-executive chairman, according to the schedule announced last month. Puri will now oversee day-to-day operations of the company as COO, a position created for the first time at ITC. Puri is an alumnus of the Indian Institute of Technology, Kanpur, and joined ITC in 1986. He has handled a wide range of responsibilities including manufacturing, operations and the IT business.

OYO Rooms has partnered with open digital payments company, PayPal to enable OYO Rooms’ customers across the globe to seamlessly pay for their bookings internationally. Speaking on the partnership, Hamish Moline, Regional Merchant Services, PayPal APAC, said, “The Indian e-commerce sector is at a stage where growth is exponential and with this comes increased risk. Growth of new age businesses like OYO Rooms can be further accelerated if they are protected against online payment risks and frauds. PayPal’s technology protects merchants such as OYO Rooms against unauthorized transactions and mitigates associated risks. We are proud to have tied-up with OYO Rooms and look forward to aid their growth through our holistic payments technology in every way possible.” Abhinav Sinha, COO, OYO Rooms, spoke about the partnership, “We are focused on utilising technology to enhance guest experience and solve customer problems. This tie-up with PayPal will assist us in delivering a seamless payment experience through reduced friction during payment process. PayPal is a global leader in payments and we look forward to their network supporting our growth.” Having established its market leadership in India, OYO Rooms recently forayed into South East Asia through launch of operations in Malaysia. PayPal constantly works to maintain and enhance the security, reliability and responsiveness of the secure payments platform to allow 179 million active consumers and millions of merchants across 203 markets around the world to pay and get paid with confidence every day. PayPal’s Seller Protection program helps guard merchants from losing money to claims and chargebacks.

OYO Rooms has crossed its one millionth hotel check-in. OYO Rooms presently operates in over 165 Indian cities through more than 4,500 hotels offerings 45,000 rooms. Having established its market leadership in India, OYO Rooms has also recently launched operations in Malaysia. Speaking on the occasion, Abhinav Sinha, COO, OYO Rooms, said, “OYO rooms was conceived with a vision to change the way travellers view out-of-home stay. We pioneered the transformation of unbranded hotels to offer a predictable, standardized and affordable experience to our customers. This latest milestone of crossing one million check-ins is yet another validation of the enthusiasm with which customers have responded to our offering.”