Tag Archives: DigiYatra

Ministry of Civil Aviation has revealed that passengers will have an option to go for the DigiYatra initiative after giving their Aadhar details and experience seamless air travel right from booking of tickets to airport entry, Check-in, security check as well as boarding. MoCA has finalised the technical standards for DigiYatra, which will be published shortly. Airports such as Bangalore, Hyderabad, Kolkata, Varanasi and Vijayawada will roll out this programme in phases by January 2019. The Passenger Charter also revealed that the application AirSewa v1.5 will be launched by July 2018. According to the Draft Passenger Charter released by MoCA, the passengers can enrol in to DigiYatra program through AirSewa, and a DigiYatra verified passenger gets hassle free entry at airport through E-Gates. The ID verification will be done by the BCAS-approved Government ID. At the entry gate a single token for the passenger is created. Many other value-added services, including ground transportation, special services at airport, in-flight, etc. will also be delivered through the DigiYatra programme. The programme also enhances security while providing convenience to the passenger. The mobile app and web application for AirSewa will be redesigned to include UI/UX refresh to make it service friendly. Also, social media login will be enabled allowing users of Facebook and Google to access AirSewa, and report grievances on these channels. Other features of AirSewa includes comprehensive FAQs and Chat-bot interface; updated flight status and flight schedule information; information on facilities and services available across all airports in India.

The Ministry of Civil Aviation will be adding a digital experience for air travellers through DigiYatra Platform, which is an industry-led initiative co-ordinated by the Ministry. The move comes in line with Air Sewa which brings together all the stakeholders on a common platform for handling customer grievances and disseminating real-time data. Union Minister for Civil Aviation P. Ashok Gajapathi Raju claimed that DigiYatra initiative will transform the flying experience for passengers and position Indian aviation amongst the most innovative air networks in the world. Jayant Sinha, Minister of State for Civil Aviation, launched a report on DigiYatra on June 8 and said that this initiative aims to bring together entire industry to develop a digital ecosystem that will deliver Indian customers a seamless, consistent and paperless service experience at every touch point of their journey. The Ministry has created a Technical Committee comprising industry stakeholders which will submit its recommendations in 30 days. These propositions would be open for public comments and discussions for another 30 days. These would then be translated into a time-bound action plan. He informed that all aviation stakeholders – airlines, airport operators, security and immigration agencies, cab operators, retail establishment and others are working to devise digital standards which can enable seamless exchange of data and information. He said that these standards can power unique applications which can deliver a delightful experience for air travellers. Sinha also said that the platform will be built on 4 key pillars—Connected Passengers, Connected Airports, Connected Flying and Connected Systems. DigiYatra would offer which can make it possible over a period of time for passengers to plan their trips efficiently by identifying price trends and estimate future airfares …