Tag Archives: Director General of Civil Aviation (DGCA)

Addressing concerns from member agencies regarding refunds/credits from airlines/ IATA due to the impact of Covid2019 as customers are demanding refunds from travel agents, TAAI has said, “With reference to the unilateral decision of the airlines to give credit notes and no cash refunds, we have made it very clear to all concerned that, cash refunds are required due to the global pandemic situation. It is the right of the passenger to get back his amount paid in stipulated time. Cancellation charges shall not be borne by the traveller due to the cancellation of flights/ lockdown situations/ banning of flights by government of India as well as of other countries, etc.” In an official statement by TAAI to its members, it was written, “We are in daily communications with the Indian Prime Minister’s office(PMO), Ministry of Civil Aviation (MoCA), Director General of Civil Aviation (DGCA), Ministry of Tourism (MOT), Ministry of Finance (MoF), Ministry of Commerce and Industry (MoCI), Niti Aayog, IATA Global Head Quarters, IATA-India, all airlines individually including Low Cost airlines in India. We are working in support with, all associations of travel, tourism & hospitality trade under UFTAA, FAITH, CII and other leading trade bodies. Our concerns have been voiced not only in our communications but also in mainline media being TV channels & newspapers, trade media as well as social media.” The TAAI team urged its members to be patient, claiming that the as Govt. of India, is prioritising the requests of citizens, industries, trade, travellers, etc. and are actioning to the best of their abilities, with timelines. “Their main objective right now is to ensure the health safety of all persons and providing proper medical …

During Aug 2019, a total of 760 passenger related complaints had been received by the scheduled domestic airlines, reveals Directorate General of Civil Aviation (DGCA). The number of complaints per 10,000 passengers carried for the month of Aug 2019 has been around 0.64. While Vistara received least number of complaints (only 1/10,000 pax), Air Deccan received the maximum complaints (86/10,000 pax).

Director General of Civil Aviation (DGCA) released its statistics for domestic carriers in the month of May 2019, according to which GoAir scored highest in terms of On Time Performance (OTP) with 91.8 per cent, which was followed by Air Asia at 89.1 per cent and IndiGo at 87.4 per cent respectively. Vistara was at the fourth spot with 86.6 per cent and SpiceJet at fifth with 74.4 per cent OTP. Air India was at the sixth spot with 70.3 per cent. The report revealed that domestic air passenger traffic increased by 2.96 per cent in May as compared to last year, after a significant slump in April, owing to Jet Airways ceasing its operations.