Tag Archives: Draft Passenger Charter

Ministry of Civil Aviation’s Draft Passenger Charter was discussed recently by Jayant Sinha, Minister of State, Civil Aviation, along with RN Choubey, Secretary, Ministry of Civil Aviation, where Sinha revealed that both domestic and international airlines can provide internet as well as mobile services on-board and aircraft in Indian airspace, keeping in account security requirements for the same. According to the Passenger Charter, Wi-fi services can be provided from the moment the plane takes off  and personal electronic devices (PED) have to be put on flight mode. Also, mobile services can be allowed only when an aircraft is over an altitude of 3,000 metres. Choubey, explained that the licensing condition for Wi-Fi on board will be decided by the Telecom Ministry, and within 2 months passengers will be able to enjoy on-board internet when they travel.

Ministry of Civil Aviation has announced the Draft Passenger Charter, which defines the rights of the passengers, under which Jayant Sinha, Minister of State, Civil Aviation, informed that there will be a lock-in period of 24 hours post booking for passenger, allowing them to cancel or amend the ticket without any charges. However, he said that this waiver will not be eligible for a ticket booked 96 hours (4 days) before the departure of the flight. It was also revealed that if the airline is at fault for any delays or cancellation, then under no circumstance the airline, or the OTA or agents who has booked the ticket, can levy cancellation charges which are more than the total of basic fare and fuel surcharge.