Tag Archives: Head Sales

SOTC Travel strengthens its presence in Bengaluru with the inauguration of its first-ever experiential store offering Virtual Reality (VR) experiences. SOTC created a first-of-its-kind customer experience zone where customers can be inspired by the different destinations through VR’s for real time experience of the key destinations that SOTC provides like New Zealand, South Africa and other destinations like Australia, Abu Dhabi, South Korea. The store at St. Marks Road comprises of a digital screen that features video itineraries of destinations and holiday experiences for the customer which could be viewed from an iPad. Speaking about the launch, Daniel D’souza, Head Sales, India and NRI Markets, SOTC Travel, said, “We believe customer experience is the key in making our business successful in this competitive and growing industry. It is extremely important for us to ensure that we keep delivering and enriching holiday experiences for our customers. Virtual Reality technology will allow us to know the clients’ needs before he even knows what he wants.” He further added, “The store is one of our efforts to reinvent the buying experience for our customers. Its strategic location offers convenience and accessibility. We ensure that we provide superior service to our customers by meeting their every expectation”.

SOTC Travel strengthened its presence in New Delhi with the inauguration of its first ever signature store in North Delhi at Netaji Subhash Place, D Mall. This new expansion augments SOTC’s distribution and reach in New Delhi. North Delhi, a potential market for SOTC which has been growing consistently year on year has seen remarkable progress with doubled sales numbers over the last 3 years. In an attempt to reach the optimum potential of this market and strive to provide the best pre & post tour experience to customers, SOTC Travel has come up with this unique concept of the first Signature store in the National Capital. Daniel D’souza, Head Sales, India and NRI Markets, SOTC Travel said, “We believe customer experience is the key to make our business successful in this ever competitive and growing tour operators industry. Along with increasing our distribution presence in almost all parts of Delhi/NCR, It is extremely important for us to ensure that we keep delivering up to the maximum potential of these markets and this requires us to enhance and deliver enriching holiday experiences to our customers. The Signature store is one of our efforts to reinvent the buying experience for our customers at our franchise outlets. Its strategic location offers convenience and accessibility to customers providing excellent branding and visibility. Our dedicated sales resources ensure we provide superior service to our customers meeting their every expectation.”

In a bid to streamline its sales process, SOTC has introduced a new sales app called ‘Engage’. The mobile sales app empowers field representatives to close deals on the go from anywhere. Sales representatives can now deal with last-minute scenarios. This allows users to customise the app for their business, close deals faster, use marketing features to turn consumers into customers and deliver customer service immediately. Daniel D’souza, Head Sales, India and NRI Markets, SOTC Travel said, “The sole purpose of introducing the app was to boost the team’s sales productivity while giving the team the core sales tools needed to grow the business. With mobile data reiterating the Indian travellers’ shift to ecommerce, as pioneers in the travel services space, we are pleased to present the new sales app.” The app simplifies the sales and booking process for the sales user, enhances customers’ experience and lowers risk of errors. Users can now record bookings and confirm packages while they are on the go.