Tag Archives: Mahesh Iyer

Thomas Cook India has signed an agreement with dnata Travel to operate as the Travel Management Company (TMC) to service dnata’s customers as it closes its TMC operation in India. The transition will be completed in the next few weeks. Mahesh Iyer, Executive Director & CEO, Thomas Cook India, says, “Our first focus will be ensuring continuity of service needs.”

With around 27 per cent of its overall business be it the holiday side and 15 per cent of its foreign exchange business coming through the online channel Thomas Cook is now focusing on enhancing customer experience. Speaking at a media interaction Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd said, “As a channel we have seen decent growth coming in and we are clocking around 30 per cent CAGR year on year and are quite optimistic on the future of online business. Our focus in the long term is on customer experience. If we look at the current summers we are operating we have packed new experiences like curated food menu by Ranveer Brar, Boman Irani doing a red carpet night for our travelers. We have also launched Japan this year in terms of adding new destinations and have already crossed 1000 passengers.” In terms of forex Thomas Cook is looking to bring more digital options for the customer. It is working on a premium product and will soon be launching a mobile card which will allow customers to use their prepaid card on the NFC platform. He further added, “There is lot of innovation and product development happening with an underline of technology. We launched our customer self service app which allows the customer to keep tab on their bookings, visa status, itineraries etc.”

Thomas Cook (India) has entered into a three-year strategic agreement with Wildlife Reserves Singapore (WRS) — an organisation that manages Jurong Bird Park, Night Safari, River Safari and Singapore Zoo – making it the first Indian travel company to sign an MoU with WRS. The MoU was signed between Mahesh Iyer, Chief Executive Officer, Thomas Cook (India) and Mike Barclay, Group Chief Executive Officer, Mandai Park Holdings (the parent company of WRS) in Mumbai. Mahesh Iyer, Chief Executive Officer, Thomas Cook (India) said, “We are bullish on the larger trend towards experiential holidays. Singapore as a destination has been constantly reinventing itself with its new, unified brand identity ‘Passion made Possible’-that showcases the fundamentals of the nation – its cultural diversity, rich food heritage and the mindset of its people shaped by unique circumstances and promises to reshape the Singapore experience across the B2C and B2B space. Our partnership with Wildlife Reserves, Singapore also marks the start of a strong commitment to protect biodiversity in Singapore and Southeast Asia through partnerships with like-minded partners, organisations and institutions.”

Thomas Cook India has identified Odisha as a significant growth market for its foreign exchange business. To leverage this opportunity, the company has opened two forex counters at Biju Patnaik International Airport in Bhubaneswar, Thomas Cook India said in a BSE filing. Mahesh Iyer, CEO, Thomas Cook (India), says, “Bhubaneswar has been identified as a prime growth driver for Thomas Cook India and continues to deliver strong growth of 32 per cent YoY for our foreign exchange business.” The two new airport counters takes the company’s foreign exchange distribution in Odisha to a total of three outlets and further augments its network in east India to a total of 23 consumer access centres. Source: PTI

The Board of Thomas Cook (India) at its meeting on February 14, 2017, announced the elevation of Mahesh Iyer as Chief Executive Officer. Prior to his elevation, Iyer was Chief Operating Officer of the company. He assumes direct responsibility for the company’s P&L, day to day operations, strategic planning, management of key relationships, as well as building a sustainable growth oriented organisation that maximises value for all its stakeholders. Madhavan Menon, Chairman & Managing Director, Thomas Cook (India) said, “I am delighted with Mahesh’s elevation as Chief Executive Officer. A Thomas Cook veteran of 22 years, he will now lead Thomas Cook India. He joins the leaders of the group’s other travel namely Dipak Deva of TCI-Sita, Vishal Suri of SOTC and Maria Ng of Kuoni Hong Kong who will have the freedom in managing their respective companies and will report to me as part of the larger group structure.”