Tag Archives: Malaysia Airlines

Malaysia Airlines to operate limited service, extends booking flexibility until Dec 2022

Malaysia Airlines has announced that it will operate limited service with 85% reduction across its network during the Movement Control Order (MCO) from 1 to 14 June 2021. However, it will continue to facilitate essential domestic and international travels as well as cargo movement. Also, the carrier extended its rebooking travel flexibility, offering customers longer ticket validity until 31 December 2022 with a one-time fare difference and service fee waiver. Eligible customers can now rebook their travels on or before 30 June 2022 for travel to be completed by 31 December 2022. Malaysia Airlines previously offered customers the flexibility to rebook their travels on or before 30 June 2021 for travel to be completed by 31 December 2021. Customers may refer to the airline’ travel advisory available on its official website for more information. Captain Izham Ismail, Group Chief Executive Officer, Malaysia Aviation Group, said: “The recent spike in COVID-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees. With customers being the centre of gravity, we hope the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with us. As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0. From April 2020, we have successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network …

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Malaysia Airlines gets 7 stars for its COVID-19 safety protocol

Malaysia Airlines has received seven stars – full marks – from Airline Ratings in an independent review of its COVID-19 health and safety measures. The rating is based on seven criteria— COVID-19 guidance on the airline’s website, social distancing during boarding, flight attendants’ Personal Protective Equipment (PPE), the compulsory wearing of face masks onboard, modifications to the meal service, passenger hygiene kits, and the deep cleaning of the aircraft. Malaysia Airlines was deemed to have excelled in all categories, resulting in it being awarded all seven stars.. Group Chief Executive Officer of Malaysia Airlines, Captain Izham Ismail said, “COVID-19 has presented a challenge unlike any the aviation industry has faced previously, and Malaysia Airlines has needed to adapt our services and protocols quickly to ensure that our passengers and staff are kept safe and comfortable. In July 2020 we introduced the “Fly Confidently” campaign, to educate passengers on the enhanced measures implemented across touchpoints at airports as well as on board. We are very proud that the range of measures we have put in place from check-in through to arrivals have been recognised by Airline Ratings and hope that this seven-star rating provides further reassurance to our customers that every flight with Malaysia Airlines will be safe and enjoyable for all onboard.”

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Malaysia Airlines might shut down without lessors’ support: CEO

Malaysia Airlines might have to shut down if its lessors decide not to back its latest restructuring plan, said Izham Ismail, Group CEO, Malaysia Airlines. According to reports, a group of leasing companies have turned down the airline’s restructuring plan, which has brought the state carrier closer to a showdown over its future. Ismail said that the group would have “no choice but to shut it down” if lessors decide against backing the restructuring plan. “There are creditors who have agreed already. There are others still resisting, and another group still 50:50. I need to get the 50:50 ones (on board) with those who have agreed. I understand quite a sizeable amount of creditors have agreed.” He revealed that the plan was to restructure the airline’s balance sheet over five years, achieving break-even in 2023 on the assumption that demand in the domestic and Southeast Asian markets returns to 2019 levels by the second and third quarters of 2022. Under this plan, a fresh cash injection will be required from its major shareholder, the state fund Khazanah Nasional, which will be user to aid the airline for the next 18 months. According to a report, lessors who claim to represent 70% of the airplanes and engines leased to the group, have called the plan ‘inappropriate and fatally flawed’ and pledged to challenge it. Izham has revealed that the lessors will need to come to a decision by Sunday, so that the airline can decide whether to proceed with its restructuring plan or “execute Plan B”, which could involve shifting Malaysia Airlines’ Air Operator’s Certificate (AOC) to a new airline under a different name, or using the certificates of sister airlines …

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Malaysia Airlines introduces enhanced Economy fare options

Malaysia Airlines has introduced an enhanced Economy Class flexible fare options across its entire network for all passengers to enjoy, offering unparalleled safety, security, flexibility and a completely hassle-free, premium experience based on the needs of each customer. Earlier limited to domestic, ASEAN and South Asian destinations, passengers will now have access to three unique fare options (Lite, Basic, Flex), to all destinations except Malaysia to Japan and Japan to Malaysia, Jeddah and Madinah, beginning 22 June 2020. Malaysia Airlines Group Chief Executive Officer Captain Izham Ismail said, “With the world slowly recovering from the brunt of the COVID-19 pandemic, and as our passengers begin to travel again, Malaysia Airlines seeks to take them to the skies without the burden of worry, with a truly hassle-free experience. Putting their needs as priority, we took the time to listen and gain invaluable insight to our passengers through extensive feedback, and from there we redesigned, redefined and are proud to introduce our enhanced fare family, providing our dear customers with a comprehensive product that caters to their every need, no matter the nature of travels. As the first airline in the Asia Pacific region to fully introduce flexible fare options across our network, these fares will allow greater personalization for our passengers, balancing a simple and intuitive booking experience, alongside unforgettable Malaysian Hospitality onboard and on the ground, creating a stress-free and seamless travel experience. This reaffirms our commitment to putting our passengers first, especially in these uncertain times where passengers may be apprehensive to travel. With this we hope to instill a sense of confidence and trust in them to Fly Malaysia once again.” Regardless of your travel needs, all passengers …

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Malaysia Airlines’ new A330 Business Class for India

Malaysia Airlines has revamped its Business Class seats on its A330 aircraft which flies to destinations in New Zealand, Japan, Korea, China, and India. The Business Class seat comes with a 43-inch seat pitch that converts into a fully flat 76-inch bed. It comes with 90 per cent more working space, extra stowage for personal items and the majority of seats have direct aisle access due to the 1-2-1 and 1-2-2 seat layout. Each seat is equipped with a 16-inch touch screen in-flight entertainment system. Paul Simmons, Chief Commercial Officer, Malaysia Airlines, said, “The introduction of the A330 Business Class seat will make us more competitive against other full-service carriers and is part of our push to make Malaysia Airlines the preferred carrier to, from and around Malaysia. This is the start of an exciting roll-out of new, innovative and personalised products and services that we can’t wait to share with our guests.” Business Class passengers can also take advantage of Malaysia Airlines’ award winning satay stick appetizers served with delicious peanut sauce in flight or the ‘Chef-on-Call’ dining service, providing advance meal selection from 25 options consisting of Malaysian specialities, chef specials and healthy choice dishes, with advance booking.

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