Tag Archives: Ministry of Civil Aviation (MoCA)

On TAAI’s initiative, MoCA to call meeting with international airlines

Jyoti Mayal, President, TAAI, has said that they are having constant conversations with Pradeep Kharola, Secretary, Ministry of Civil Aviation (MoCA), discussing the issues of the industry and TAAI members. She also revealed that there is a need to make the travel agent business healthier and regular interaction with airlines to start restructuring the processes. “The Secretary (MoCA) has said he would get a meeting done very soon with international airlines and TAAI. That’s what we are waiting for,” she revealed.

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TAAI urges airlines for cash refunds instead of credit vouchers, waive off cancellation charges

Addressing concerns from member agencies regarding refunds/credits from airlines/ IATA due to the impact of Covid2019 as customers are demanding refunds from travel agents, TAAI has said, “With reference to the unilateral decision of the airlines to give credit notes and no cash refunds, we have made it very clear to all concerned that, cash refunds are required due to the global pandemic situation. It is the right of the passenger to get back his amount paid in stipulated time. Cancellation charges shall not be borne by the traveller due to the cancellation of flights/ lockdown situations/ banning of flights by government of India as well as of other countries, etc.” In an official statement by TAAI to its members, it was written, “We are in daily communications with the Indian Prime Minister’s office(PMO), Ministry of Civil Aviation (MoCA), Director General of Civil Aviation (DGCA), Ministry of Tourism (MOT), Ministry of Finance (MoF), Ministry of Commerce and Industry (MoCI), Niti Aayog, IATA Global Head Quarters, IATA-India, all airlines individually including Low Cost airlines in India. We are working in support with, all associations of travel, tourism & hospitality trade under UFTAA, FAITH, CII and other leading trade bodies. Our concerns have been voiced not only in our communications but also in mainline media being TV channels & newspapers, trade media as well as social media.” The TAAI team urged its members to be patient, claiming that the as Govt. of India, is prioritising the requests of citizens, industries, trade, travellers, etc. and are actioning to the best of their abilities, with timelines. “Their main objective right now is to ensure the health safety of all persons and providing proper medical …

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