Tag Archives: Resbird Technologies

Amadeus says customer information was stolen from Resbird Technologies, its independent distributor in India, in January 2019. In a statement, the distribution giant says that while there was no “unauthorised access to the system,” a Resbird employee who had rights to access the systems had illegally taken information from a number of passenger name records (PNRs). The employee is then believed to have passed the information to a third party that specializes in SIM cards for mobile phones. According to the Amadeus statement, the PNR information included name, contact details and travel itineraries. In a small number of cases, it may also have included passport details. The information accessed came from India-based travel agents and involved only tickets issued in India. The statement says a number of actions have been taken, including the employment terminated for the person involved and a report filed with the police in India. It is not known how many records were accessed, but Amadeus felt it was large enough to file a report with the Spanish data protection authority. The company is also conducting a review of the data compromised, which goes back to the end of June 2018. It has also sent a “cease and desist letter” to the SIM card company for the stolen information to be returned or destroyed.

Minister of State (I/C) for Tourism, K J Alphons recently handed over a Memorandum of Understanding under the ‘Adopt a Heritage’ project to Resbird Technologies for development of a mobile audio guide app for five iconic sites. The five iconic sites for which the mobile Audio Guide App is to be developed are Amer Fort (Rajasthan), Kaziranga (Assam), Colva Beach (Goa), Kumarakom (Kerala) and Mahabodhi Temple (Bihar). During the function, Alphons also handed over the Letters of Intent to seven shortlisted agencies for consideration under the project in the presence of Tourism Secretary, Yogendra Tripathi. These agencies would become ‘Monument Mitras’ through the innovative concept of ‘Vision Bidding’, which will give them the opportunity to associate their CSR activities with a heritage site if the Vision Bid is selected. The ‘Adopt a Heritage: Apni Dharohar, Apni Pehchaan’ project is a collaborative effort between the Ministry of Tourism, Ministry of Culture and Archaeological Survey of India (ASI), and State/UTs Governments. It aims to involve public sector companies, private sector companies and corporate citizens/individuals to take up the responsibility for making our heritage and tourism more sustainable through development, operation and maintenance of world-class tourist infrastructure and amenities at ASI/ State heritage sites and other important tourist sites in India.