Tag Archives: SITA

According to a report by SITA, 7.6 bags per 1,000 passengers were mishandled in 2022, up from 4.35 per 1,000 passengers the previous year. In total, 26 million bags were mishandled last year, compared to 9.9 million in 2021, as the number of travelers neared pre-Covid levels

ATPCO and SITA are joining forces to provide the airline industry with NDC Exchange, an industry-owned platform to support the adoption of IATA’s New Distribution Capability (NDC) for air fares and ancillary sales. NDC Exchange will enable quick adoption of NDC, lower the cost of compliance to the schema, while supporting complex interlining as airlines migrate to the new distribution format. “Participating in NDC Exchange as the launch pilot carrier provides an enormous amount of potential benefit to Air Canada” said Keith Wallis, Director of Global Product Distribution for Air Canada. “Beyond the obvious technical benefits of speed to market with an NDC-compliant API and the ability to support multiple standards and schemas, Air Canada is keenly interested in the community effect, whereby the benefit of a distribution network of like-minded partners grows exponentially with each new participant in NDC Exchange.” NDC Exchange will facilitate the real-time exchange of pricing, shopping and ancillary messages between airlines, travel agents and aggregators. It will normalize messages that use various versions of the NDC schemas. In addition, it will translate messages that are based on non-NDC schemas such as the Open Travel Alliance (OTA) XML schema. In doing this, ATPCO and SITA will support accelerated industry implementation of APIs and NDC while creating interoperability between the existing distribution model and NDC. This will reduce the overall cost to connect to, and support, multiple schema versions. Rolf Purzer, President & CEO, ATPCO, said: “ATPCO recognized the growing demand for simple, cost-effective API connectivity some time ago. In our partnership with SITA, we have developed this solution to enhance the complex distribution landscape, giving everyone a clear path to incorporate all methods of distribution.” Ilya …

According to the SITA 2017 Air Transport IT Trends Insights, airlines and airports are estimated to spend nearly US$33 billion on IT this year. The report says that the airlines and airports are focusing their technology investments on similar priorities. Top of the agenda for CIOs at both airlines and airports, are investments in cyber security and cloud services. In addition, they are prioritising investments in passenger self-service. SITA’s research of the world’s airlines and airports shows that IT spend remains strong. Airlines’ spend as a percentage of revenue will rise to an estimated 3.30 per cent or US$24.3 billion in 2017. For airports, the rise is to an expected 5.05 per cent for this year or US$8.43 billion. Looking ahead to 2018 over 70 per cent of airlines and 88 per cent of airports are expecting IT spend to increase or remain at the same levels as today. With increasing IT spend, both airlines and airports say that the number one priority for their investments is cyber security. Nearly all of them – 95 per cent of airlines and 96 per cent of airports – plan to invest in major programs or R&D on cyber security initiatives over the next three years. This shows alignment across the industry on the importance of investing in this area. Ilya Gutlin, President, Air Travel Solutions, SITA, said, “The air transport industry is going through digital transformation and focusing its attention on protecting the business and passengers; making it more efficient; and improving the passenger experience. Cyber-attacks are a very real threat in the highly interwoven air transport industry so building solid defenses is essential. Cloud services provide important efficiencies which play a …

Air India’s outstation and domestic hubs are set to receive faster, cutting-edge connectivity through SITA. The global airport transport IT provider will provide faster, more reliable connectivity to the airline as part of a package of solutions aimed at transforming its communications and network infrastructure. Ashwani Lohani, Chairman and MD, Air India, said, “Having been a long-standing technology partner in aviation, SITA is able to fulfill the vision of passenger experience by identifying appropriate innovations covering network and communications that can help the airline to become more efficient and cost effective. This will help us benefit from the opportunities in the fast-growing Indian aviation market while elevating our international competitiveness.” The seven-year deal will see SITA roll out the latest communication technology both in India and internationally. Through SITA Connect – the largest communication network in the air transport industry used in over 220 countries and territories – Air India will be able to link all 93 international outstations and its six biggest airports in India to the airline’s central hubs in New Delhi and Mumbai. In addition, the airline will be able to leverage AirportHub™,  SITA’s unique shared infrastructure which allows airlines to connect all their applications and IT systems at an airport quickly and easily. It removes the complexity of dealing with local telecom providers and adds flexibility and agility to route management. AirportHub™ has already been deployed at over 300 airports around the world. SITA will also provide access to services, applications and data on any device and in any location through its End-User Computing solution. As a single-source provider embracing both traditional desktop and the latest technologies, SITA will provide both hardware and support to more …

Air India has launched a new app to its more than 18-million passengers which will take the user experience to a new level. Built on SITA’s iTravel platform, the Air India app offers the ability to book and pay for a flight by quickly and securely scanning both passport and credit card. Ashwani Lohani, Chairman and MD, Air India, said, “Mobile apps are becoming an important tool for making travel bookings by passengers who are tech-savvy and like to access information on the go. This mobile app provides Air India the right tool to access a growing passenger market that is connected both in India and beyond. The new app, developed by SITA, provides an elevated mobile experience where passengers can easily manage every step of their journey on their phone or tablet no matter where they are.” Passengers can fully manage their booking from their mobile device, including selecting their seat, making changes to their itinerary, buying additional services, choosing their meal and checking in. The app has also been integrated with Air India’s Flying Returns loyalty program where passengers can securely access details of points earned or other updates to their accounts.Today more than one billion Indians use a mobile phone. Of these, more than 300 million regularly use them to access the Internet, a trend that is expected to grow by 56 per cent per year. The new mobile service will be available on Android, iOS and Windows. This means at check-in, passengers can choose to receive their boarding pass on their phone or smartwatch. At the airport, passengers will receive regular updates on their flights and can use the app for mobile boarding. Maneesh Jaikrishna, SITA’s …

SITA, the airline solutions and technology provider, is researching on the potential of what is called blockchain technology to provide travellers with a secure single token to travel through airports and across borders. The breakthrough technology was previewed at this year’s Air Transport IT Summit in Spain. The revolutionary technology provides the opportunity to allow secure biometric authentication of passengers throughout the journey across borders. This could eliminate the need for multiple travel documents without passengers having to share their personal data. SITA’s technology research team, SITA Lab, is researching how using virtual or digital passports in the form of a secure single token on mobile and wearable devices could reduce complexity, cost and liability around document checks during the passenger journey. Jim Peters, CTO, SITA, said, “Our vision is for seamless secure travel. But the underlying design of today’s computer systems means that there are multiple exchanges of data between various agencies and multiple verification steps, which reduces the ability to have a single global system. Now blockchain technology offers us the potential to provide a new way of using biometrics. It could enable biometrics to be used across borders, and at all airports, without the passenger’s details being stored by the various authorities.” SITA’s researchers are investigating a versatile and secure system to make the single travel token work globally, across all borders. Blockchain technology allows privacy by design so that passenger data can be secure, encrypted, tamper-proof and unusable for any other purpose. It also eliminates the need for a single authority to own, process or store the data. The crypto-led computer science of blockchain provides a network of trust, where the source and history of the …

Thomas Cook will discontinue with brand Kuoni and rebrand it as SOTC India, which will operate independently, revealed Madhavan Menon, Chairman and MD Thomas Cook (India). Also, he revealed that Thomas Cook (India) will not be using the Thomas Cook brand after 2025. Talking of the new structure post the acquisition of Kuoni India, Menon said that the company has started the process of discontinuing the Kuoni brand in India. He said, “The Kuoni brand is available to us in India for one year and we plan to migrate to SOTC.” Kuoni’s outbound business will be known as SOTC India Pvt Ltd. SOTC will have an independent management team. It will continue to run the outbound business – packages holidays, corporate travel, MICE and domestic travel that will be launched. Thomas Cook India will de-merge SITA – Kuoni India’s inbound brand – and merge it with TCI. This company will be known as TCI, which will be headed by Dipak Deva , incorporate the three brands– TCI, SITA and Distant Frontiers. Further, he disclosed that The Thomas Cook India Group is allowed use of the Thomas Cook brand till 2025.  As part of its Brand Transition Strategy, the plan to hence leverage the strengths of these brands and draw up a strategy to replace the Thomas Cook brand in the long term.