Tag Archives: The Digi-Smart Indian Business Traveller

FCM Travel Solutions and KPMG’s recent whitepaper titled ‘The Digi-Smart Indian Business Traveller’ forecasts that Indian travellers have higher inclination towards in-flight Wi-Fi as compared to travellers from other countries, according to a survey by Inmarsat. With current nil penetration and high demand amongst Indian travellers, in-flight Wi-Fi can be a potential game changer in enhancing business traveller experience considering that fliers are potentially willing to shift travel experiences for onboard Wi-Fi. For business travellers, the need for seamless connectivity makes them natural users of these services. While the use of in-flight Wi-Fi should be encouraged, it is necessary to consider various factors including aircraft upgrade requirements, connectivity speed and quality, cybersecurity concerns, etc.

FCM Travel Solutions and KPMG released a whitepaper titled ‘The Digi-Smart Indian Business Traveller’ with a focus on how technology is rapidly revolutionising travel by maximising efficiencies, improving experience and increasing options for the average traveller worldwide and increasingly in the Indian market. Rakshit Desai, Managing Director, FCM Travel Solutions, said, “Digital technology today is rapidly growing. Self-booking tools, travel analytics, Artificial Intelligence and sharing economy services are not only here to stay but hold myriad and exciting possibilities for the future. The report aims to assist organisations that wish to serve today’s digi-smart travellers, understand their needs and make strategic decisions, based on these insights.” Jaideep Ghosh, Partner and Head, Transport, Leisure and Sports, KPMG in India commented, “Globally, technology has penetrated deep into business travel practices — it finds a host of applications in travel, including online booking tools, sharing economy services, travel analytics, virtual assistance, payments and compliance. With this whitepaper, we have set out to explore the concept of smart travellers, technology trends in business travel, their enabling ecosystem, as well as some potentially disrupting developments that could transform business travel landscape.”