Tag Archives: Thomas Cook India Limited

Thomas Cook India Limited (TCIL) is set to expand its customer base as it successfully targets both online and offline channels, and by capitalizing on its branch network, which is the company’s primary competency and a significant contributor to sales and profits, says GlobalData, a leading data and analytics company. GlobalData’s latest Report, ‘Case Study: Thomas Cook (India) Limited (TCIL)’, reveals how TCIL is marrying its online and offline channels to drive sales of trips and additional services. Akshat Sharma, Travel and Tourism Analyst at GlobalData, comments: “GlobalData Q4 2021 Consumer Survey* reveals that 25% of Indian respondents reported booking holidays through the online channel, while 5% reported booking holidays in store. As TCIL is well established online, it is able to cater to this preference. With its 160+ store network, it is also well-placed to attract customers who prefer to book in person by visiting its physical stores.” Sharma continues: “A key part of the company’s strategy is to use the online channel to supplement its offline operations. For example, many of its customers book travel packages online, and then the company invites them to visit its stores for additional value-added services such as forex, insurance, and visa application assistance.” Customers are first engaged online by TCIL before they are transferred to the company’s physical stores for these additional services. Those looking for a store to book their vacation can also take advantage of TCIL’s range of services in one location. This multi-channel strategy is expected to increase both internet traffic and brick-and-mortar sales. Customers who have previously interacted with TCIL will continue to do so, avoiding visits to multiple agents for different services. Sharma concludes: “While the company …

With the rapid revival of business travel and corporates accelerating their digital transformation, Thomas Cook (India) Limited – India’s leading omnichannel forex services company has launched FX-Now – a pioneering digital tool that empowers its corporate segment with convenient, customizable and contactless end-to-end foreign exchange services. Foreign exchange procedures require careful documentation and approvals – resulting in complex/cumbersome processes. In an initiative to simplify the process, yet maintain necessary checks and balances, Thomas Cook India’s FX-Now ushers in a digitized foreign exchange model that ensures speed, accuracy and seamless services for its on-the-go business travellers

Thomas Cook India has announced that its Board has approved the signing of a definitive agreement with Tata Capital Limited to acquire its wholly-owned subsidiaries, Tata Capital Forex Limited (foreign exchange) and TC Travel and Services Limited (travel services). The network of the two acquired entities includes 24 locations pan India. The transaction remains subject to regulatory approvals. Madhavan Menon, Chairman & Managing Director, Thomas Cook India, said, “Our acquisition of Tata Capital’s Forex and travel companies serves to further strengthen the Thomas Cook India Group’s leadership position in the Travel & Foreign Exchange sector in the country. This also gives us the opportunity to continue to serve the strong corporate portfolio of both Tata Capital Forex Limited and TC Travel Services Limited- large corporate houses including flagship Tata Group companies; as also a set of new retail customers.” He added, “The acquisition creates clear opportunities, including a significant increase in scale and network reach, volume/ buying advantages as well as technology gains, all resulting in stronger customer service and stakeholder value.” Praveen Kadle, Managing Director and CEO, Tata Capital said, “Travel and Forex services are perfectly poised for rapid and high growth. We are confident that Thomas Cook would take this business forward and help it reach its potential.”

Thomas Cook India has opened a new Gold Circle Partner outlet in Bikaner. The Thomas Cook Gold Circle Partner programme is an exclusive partner programme for tour operators and travel agents in India that helps in increasing the brand’s presence and reach across the country. With this programme, the Gold Circle Partner reaps benefits of a brand association with Thomas Cook, along with knowledge sharing, training and expertise to manage a travel business. In addition, a Gold Circle Partner is empowered to provide customers with a wide range of travel and financial products & services, including sales & marketing support for customer retention and further new business development, thereby enabling them to reach out to a larger customer base. Rajeev Kale, President & Country Head Leisure Travel & MICE at Thomas Cook India Limited said, “We have observed that India’s Tier II and III markets exhibit immense potential for growth and we want to be a catalyst in this key opportunity. Bikaner is a ]new market for our travel and travel related businesses and we believe that the city offers tremendous potential to cater to a diversity of retail consumers such as business families, government employees, and business and leisure travelers. Our newly opened outlet in Bikaner is located in a well-known commercial hub- right in the heart of the market.” With this new Bikaner outlet, Thomas Cook India’s network in Rajasthan extends to 10 locations across the state, offering its customers easy access via 2 owned branches in Jaipur and Udaipur and 8 Gold Circle Partner outlets (3 in Jaipur, and one each a Kota, Udaipur, Jodhpur, Alwar and now in Bikaner).

Thomas Cook India Limited will be organising a summit titled ‘India Travel Summit’ on November 16, 2016 in Mumbai. It will be a half day conference by invitation only. Abraham Alapatt, President & Group Head- Marketing & Service Quality, Financial Services & Innovation-Thomas Cook (India) Limited. He said, “We looked at our increased stake in both inbound and outbound space in India and we realised that we really didn’t have an India equivalent of something like World Travel and Tourism Council’s Global Summit. So we saw the need to create a platform which would allow everyone in the eco-system to come together. We were hoping somebody does it but it hasn’t happened in the travel space. We wanted a summit where we get the opinion-makers and leaders of the industry and by invitation only to come together for a conversation. We expect a 100-odd people to attend the event. This year is in Mumbai but we are seriously considering doing this in Delhi next year.” The tour operator plans to make it an annual event. The half-day summit will have three sessions lasting an hour each. The first one will focus on visa issues and will have Consul Generals from four countries on the panel. This will be followed by a discussion on India’s outbound market and will have four India heads of NTOs as speakers. The last one will focus on inbound and will have three speakers: Suman Billa IAS, Joint Secretary of (Tourism), Ministry of Tourism, Government of India, Chinmai Sharma, Chief Revenue Officer, Taj Hotels Resorts and Palaces and Ragini Chopra, VP (Corporate Communications), Jet Airways.