Tag Archives: Travelport

In its first-ever end-to-end rebrand, Travelport has launched a new visual identity already visible on its website and social media channels. Sandeep Dwivedi, COO, ITQ (distributor of Travelport), says, “Indeed, this is just the beginning of the bright future that awaits, in terms of futuristic technology, products & services that enhance travel trade and retailing at large.”

Most travellers in India are ready to book domestic and international trips, but only if airlines, airports, hotels and car rental companies collectively implement 10 different safety measures throughout their journey, reveals a new survey by Travelport. Demand for almost every safety measure is highest in India of the five countries surveyed.

In a bid to comply with demands from travellers and travel agents regarding information on an airline’s health and safety measures, Travelport has launched the Airline Health & Safety Tracker. This free-of-charge tool is available to both Travelport customers and the wider industry. It highlights the safety measures being undertaken by more than 80 of the world’s largest airlines – all available immediately. Data is delivered to both online and offline travel agencies through the recently launched Travelport COVID API-COVID-19 Resource Hub, which is also available to the general public. The new tool provides detailed information on a range of topics, including lockdown rules, entry requirements and quarantine measures for travellers. Country-level information can be displayed at the click of a button, allowing agents to advise their customers easily and instantly. Sandeep Dwivedi, Chief Operating Officer at InterGlobe Technology Quotient, says, “Gradual shifts towards safer journeys with refined safety measures is leading us to an evolving industry. To be able to track and match these safety measures with respective requirements shall lay genesis for a better travel booking experience, one that is frequently ensured by Travelport, lately with the Airline Health & Safety Tracker. This readily-accessible aid shall undoubtedly bring much respite from tedious manual searching and help travellers meet their respective requirements.

Travelport has launched the Travelport COVID-19 Smartpoint Plugin. The plugin provides travel agencies with the latest information on government restrictions, lockdowns and safety measures across the globe all within the agent workflow. It is available free-of-charge to all Travelport customers globally, using Travelport Smartpoint 8.2 or above, and can be downloaded directly from Travelport Marketplace. The new tool provides detailed information on a range of topics, including: lockdown rules, entry requirements and quarantine measures for travelers. Country-level information can be displayed at the click of a button, allowing agents to advise their customers easily and instantly. Kyle Moore, Global Head of Customer Strategy and Marketing, Travelport, said, “The travel ecosystem today is probably the most complex it has ever been, with government, airline, and hotel policies in every country constantly-changing. We’re making sure our agent partners no longer need to constantly leave their workflow to search for accurate and up-to-date information— greatly improving their efficiency in servicing their traveller customers.” Sandeep Dwivedi, Chief Operating Officer at InterGlobe Technology Quotient, said: With the looming uncertainty across the globe, having a substantial amount of certainty through readily accessible up-to-date information including on government and airline policies shall unequivocally prove beneficial for our network of agents and serve as a ready aid for gaining momentum in operations and transactions. This free built-in plugin in the GDS is a welcome move from Travelport, one that will result in both informed traveller and travel enabler.” The information in the Travelport COVID-19 Smartpoint Plugin is provided by global travel safety intelligence provider, Safeture, and is updated daily. “Our collaboration with Travelport will provide millions of travellers with the information they need to make informed decisions. With …

Travelport Worldwide Limited has announced that it has received commitments for $500 million in financing from affiliates of existing owners, Siris Capital Group, LLC and Evergreen Coast Capital Corp., the private equity affiliate of Elliott Management Corporation, and an additional $500 million of available financing capacity. The investment provides Travelport with the liquidity needed to continue to exceed the expectations of its customers despite the impact of the COVID-19 pandemic. It also allows Travelport to continue to invest in its industry-leading technology and next-generation platform to ensure it is positioned for growth as travel returns.

The countries that have seen the most flight bookings to India for the period around Diwali are the United States (32,828), the United Kingdom (22,663) and the United Arab Emirates (20,688) until October 14, 2019, according to an analysis conducted by Travelport. This data is derived from Travelport’s interpretation of relevant MIDT data. It reflects bookings made as of 14 October 2019 through GDS only, a channel primarily used by travel agents, for flights to India (the destination) between 24 and 30 October 2019. Additional bookings will have been made directly with airlines, which may or may not also have a GDS presence. On a volume basis, the Americas saw the most travellers flying into India (49,157; or 32% of total bookings made in the top 10 countries), followed closely by the Middle East (44,831; 29%). Europe (30,354; 19%) and the Asia Pacific (29,093; 19%) rounded out the list.

Nearly half (44%) of travellers have now used voice search to help manage travel, with use greatest among Gen Y travellers (61%) and lowest among Baby Boomers (12%), reveals Travelport’s Global Digital Traveller Research 2019, which surveyed 23,000 people from 20 countries. One quarter (25%) of Gen Y travellers today ‘nearly always’ use the technology for this use. When the technology is used by travellers, some of the most popular requests made are for information relating to the weather at their destinations (60%) and getting live traffic updates (54%).

The Travel Unified global campaign by Travelport, launched in 2019, drives awareness about DPNA (Disabled Passenger with intellectual or Developmental disability Needing Assistance) as a Special Service Request (SSR) code available in the airline industry for passengers. In India, the use of the code for flights booked through Travelport has increased by 165%. Under the campaign, the requests for assistance for airline passengers with intellectual disabilities have nearly doubled. Globally, use of the code on flights booked through Travelport has increased by 89% since the launch of the Travel Unified campaign. Little-known SSR code, DPNA 1, can be used to alert airlines when a traveler has an intellectual or developmental disability and needs assistance. Travelport has now extended the campaign until at least the end of 2019 and called for all parties in the travel industry to do more to support people with intellectual disabilities. Sandeep Dwivedi, Chief Operating Officer at InterGlobe Technology Quotient, stated: “Air travel is meant to be hassle-free and safe for all passengers and particularly for specially-abled. And, when there is a system in place for them, it is our responsibility to let the patrons with intellectual and developmental disabilities benefit from it. Travelport‘s Travel Unified campaign is a great initiative that has been instrumental in raising awareness about DPNA SSR code among travel trade fraternity as well as specially-abled passengers. The code usage while booking flights through Travelport has grown by 165% in India, which clearly shows the effectiveness of this campaign. We encourage all travel professionals in the travel industry to come together and make this campaign reach to everyone.” SSR codes are used in the airline industry to communicate traveller preferences or needs …

The latest Travelport research shows Indian travellers are leading the way in voice search, with 69% using the technology. With a population of 400 million that speak over 20 languages, there is a large section of people from Tier II and III cities who are becoming more comfortable with lingual voice commands over typing—they are literally finding it easier to use their ‘voice’ to search, reveals the Mobile Travel Trends 2019 report by Travelport. Google is predicting that India will soon become the world’s first voice-driven internet market, with voice being both the primary input and output.

India recorded a total of 44,611 advanced bookings to the holy city of Mecca ahead of this year’s Hajj, which is the second highest in the world and the highest in Asia, according to Travelport’s global trends in flight bookings for Hajj 2019. Globally, Egypt recorded the greatest number of flight bookings through a GDS out of any country this year (49,477). The report stated that Advanced flight bookings to airports around the have increased from Asia, Europe and Oceania. Travelport’s analysis of available data , Asia recorded the greatest growth in flight bookings made through GDS to airports around Mecca this year in terms of volume, with bookings up by 11,284 (+5%). On a country level, the greatest growth came from Bangladesh, with bookings up by +171% (13,906).