Tag Archives: Travelport

Travelport has announced the signing of a multiyear agreement with Qantas Airways that includes distribution of the Australian national carrier’s content and integration into Qantas’ recently announced NDC platform, the Qantas Distribution Platform (QDP). Travelport’s Rich Content and Branding merchandising solution has been deployed, giving over 65,000 of Travelport-connected travel agencies globally access to images of cabins and meals. These agents will also be able to book ancillaries such as extra legroom seating. Stephen Shurrock, Chief Commercial Officer, Travelport commented, “This agreement is testament to Qantas’ commendable forward-looking vision. Whether it’s the deployment of Rich Content and Branding or our new NDC capabilities, Travelport is uniquely equipped to support Qantas in optimizing content distribution globally.” Travelport is the first operator of a global distribution system to be granted the highest certification by IATA for its New Distribution Capability (NDC) airline distribution technology. With this, Travelport is well-positioned to support the QDP, improving the flexibility of content distribution, as the airline becomes one of the first to deploy NDC content later this year. It is the only such company to be cited by Qantas as an early adopter.  

The countries that have seen the greatest growth in flight bookings from travellers in the Kingdom of Saudi Arabia (KSA) in the last 12 months are Egypt, the United Arab Emirates (UAE) and Turkey, according to analysis conducted by Travelport. From April 1, 2017 to March 31, 2018, bookings made in the KSA through all global distribution systems (GDS) to Egypt increased by nearly 190,000, up 17 per cent on the previous 12 months. Bookings to the UAE rose by over 70,000, up 13 per cent, and to Turkey by just over 65,000, up 31 per cent. Matthew Powell, Managing Director – Middle East, Africa and South Asia, Travelport said, “Growth in flight bookings tends to be driven by increased airline capacity, rises in demand from leisure travellers, economic and political advances, which attract more interest in trade and investment, and major construction projects that require large international labour forces. The results we’re seeing here cut across all of these.” Travelport will participate in the Arabian Travel Market in Dubai for the 10th consecutive year. Its stand will include demo pods that allow visitors to experience how the company helps travel agents and airlines drive revenue by delivering intelligence through analytics tools like Travelport Business Insights and Travelport Competitive Insights.

Travelport and Priceline.com have signed a long-term renewal agreement for Travelport to continue providing pricing, booking and ticketing technology and content to Priceline. The renewal comes approximately 20 years after the two companies signed their first agreement for Priceline to process reservations through Travelport’s GDS. Throughout the past two decades, Travelport and Priceline have worked together to make the process of buying and selling travel easier for customers seeking great travel deals. “Travelport has proven to be a valued partner over the last 20 years in helping Priceline customers find and book the best deals,” said Brigit Zimmerman, Senior Vice President of Flight, Hotel and Packages, Priceline.com. Jason Clarke, Senior Vice President and Managing Director for Agency Commerce, Travelport, added, “We are committed to supporting Priceline with our industry-leading search and pricing capabilities, as well as offering Priceline new technologies that offer faster connections, greater content and more relevant choices.”

Travelport and Air France-KLM have signed an agreement for the distribution of content through Travelport’s platform. Air France-KLM and HOP! content on Travelport’s platform will include Travelport’s rich content, branded fares, fare families and multiple ancillaries. Travelport customers will continue to benefit from Travelport’s tools beyond booking capability that enable workflow automation, change management processes, multiple content integration, robotics for fulfilment and other vital services. This agreement also enables customers selected by Air France HOP! and KLM to access a private channel via Travelport through which they will receive content without the additional distribution surcharge levied by Air France-KLM starting April 1, 2018. Derek Sharp, Senior Vice President and Managing Director – Air Commerce, Travelport, says, “This agreement is an extension of a long-term relationship which has delivered greater choice to Air France KLM’s customers. We look forward to a continuing productive partnership as we deploy new technology with the airline.” Emmanuelle Gailland, Vice President – Distribution, Air France-KLM, says, “Travelport has been a great partner throughout our private channel engagement as a transition towards NDC. Both Air France KLM and Travelport will work together to bring NDC content of new fares, products, services and rich media in the marketplace.”

Travelport has launched its product roadmap to extend its content offering to airline customers using the International Air Transport Association (IATA) New Distribution Capability (NDC) standard. The new products will enable travel agency customers to access such content via Travelport’s platform. The company is now extending its lead by industrialising its NDC capability and incorporating NDC content within its suite of products for airlines and travel agencies. These products will allow travel agencies to connect through Travelport’s platform in a single workflow combining traditional content and new NDC content. Stephen Shurrock, Chief Commercial Officer, Travelport commented, “Building on our unique NDC Level 3 status, we are extending our range of products ready for the new mixed-economy era of airline distribution. Travelport has a rich history of innovation and, with our NDC-enabled products, we intend to maintain this as we seamlessly, speedily and accurately deliver the broadest range of bookable content to our customers.” Yanik Hoyles, Director-NDC Program, IATA added ,“Following its achievement as the first GDS to become NDC Level 3 certified as an aggregator, we congratulate Travelport on its continued progress in developing products for this new era and look forward to their initial launch later this year.”    

Travelport has announced a renewed long-term partnership with Travelgenio. With nearly 250 airlines signed up to use Travelport’s unique merchandising technology, Travelgenio is able to further differentiate itself by displaying and selling branded fare families and ancillary products from these airlines in the same way they do on their own websites. Having recently become the first global distribution system (GDS) to be certified by IATA as a “Level 3” Aggregator under its New Distribution Capability (NDC) initiative, Travelport will also benefit Travelgenio by creating NDC connections with airlines as they become available. Commenting on the renewed agreement, Mariano Pelizzari, CEO, Travelgenio, said, “Given all the searches that take place, it’s crucial we take advantage of the right technology to optimise our customer experience. The renewal of our agreement with Travelport demonstrates our commitment to serve the end traveller even better by continually providing the rich choice of content with the speed and accuracy that’s critical to them.” Fred Lindgren, Country Manager, Travelport Spain, commented, “To maintain its leadership in the competitive landscape of online travel, Travelgenio needs continued access to extensive global travel choices and the best booking technology to deliver a fast, differentiated and personalised booking. This agreement is testament to Travelport’s combination of innovative technology and extensive travel content.”

Travelport and the Republic of Indonesia’s Ministry of Tourism have announced a new global digital marketing campaign to increase tourism to the world’s largest archipelago. The campaign, which is part of the Ministry’s ‘Wonderful Indonesia’ international tourism marketing strategy, will deliver tailored online messaging to targeted travel agents in 15 countries around the world using Travelport’s advanced Destination Marketing technology. “Indonesia is one of the world’s most beautiful countries, full of fascinating sights and tastes that we want to share with the world.” said I Gde Pitana, Deputy Minister for International Marketing and Communication, for the Indonesian Ministry of Tourism. The Ministry of Tourism believes the campaign will help increase tourism from the record setting 15-plus million tourists expected in 2017 by driving incremental tourist arrivals into Indonesia. Niklas Andreen, Vice President and Managing Director, Global Hospitality and Digital, Travelport, added, “It is a great honour to work with the Ministry of Tourism on this campaign to increase tourism to the country. With access to more than 68,000 Travelport travel agents around the world, our destination marketing solution continues to deliver exceptional value to customers.”

With an objective to combat criminal activities, Travelport announced the launch of an online PCI DSS (Payment Card Industry Data Security Standard) compliance referral service to help its customers’ businesses achieve PCI DSS certification. As from March 2018, any IATA agent that accepts card transactions against its own merchant agreement or issues Billing and Settlement Plan (BSP) card transactions is required to provide proof of PCI DSS compliance to IATA. Travelport chose to partner with SecurityMetrics, a leading provider in data security and compliance for organisations worldwide. The PCI DSS certification program provides customers with an online wizard tool to guide agents through the self-assessment questionnaire process. The multi-language tool enables Travelport’s agency customers worldwide to achieve PCI DSS compliance, a requirement by the card industry for every business that touches card payments. Alexandra Fitzpatrick, VP, Travelport Global Payment Solutions, commented, “Combining consumer protection with customer-driven solutions is the key to our goals as it creates frictionless payment processes and better ways of working.” David Meyers, Senior Director Business Development, SecurityMetrics added, “We are confident that Travelport’s customers will be pleased with the results of our PCI program and our team will make sure that they receive the best possible experience on their compliance journey”.

India is the most digitally-advanced traveller nation and ranks first in the league table of countries surveyed by Travelport for its Global Traveller Survey, ahead of its Asia Pacific counterparts, China and Indonesia. According to the results of Travelport’s Global Traveller Survey, which had 11,000 respondents across 19 countries, of which 1000 respondents were Indian, Indian travellers were at the top of using the digital assets when it comes to travel. Rabih Saab, President and Managing Director EMEA of Travelport, launched the findings of the report in New Delhi and said, “These findings demonstrate the significance of digital tools for Indian travelers before and during their journeys, though the result is frankly unsurprising for those of us who have been following the digital market here for some time. The findings highlight the need for the $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely services for customers.” The major findings of the survey revealed that 91 per cent of Indian travelers use peer-to-peer reviews when researching a trip, while 87 per cent use videos and photos posted by their friends as part of their research. A total of 85 per cent Indians use price comparison sites to help them find a good price or package, while 67% use voice search, utilising devices such as Siri or Amazon Echo, when researching a trip, which is 20 per cent more than the global average.

MakeMyTrip and InterGlobe Technology Quotient, the official distributor of Travelport in India have forged a strategic alliance that will allow the OTA access into Travelport’s Travel Commerce Platform. Under the agreement, MakeMyTrip can expand the use of Travelport’s technology from the Ibibo Group to their other primary distribution channels starting in the second half of calendar year 2017. Gordon Wilson, Travelport’s President and CEO, commented, “India is a market with enormous growth potential where Travelport, working with our distributor ITQ, has grown in air booking terms by 14 per cent in the first half of 2017 when the GDS air market has grown by 11 per cent. Securing a partnership with the leading online travel agency in the market, with a high growth profile and tremendous track record, gives even further impetus to our plans in the country.” Deep Kalra, Founder, Chairman and Group CEO, MakeMyTrip, added, “This is an exciting time for MakeMyTrip and we are delighted to partner with Travelport and ITQ as part of our growth strategy in the service of the travelling Indian consumer.” Travelport currently boasts a portfolio of approximately 400 airlines, including the merchandised content of over half of these carriers such as fares families and ancillary products (paid seat assignments, baggage fees, priority boarding, etc). MakeMyTrip, along with its other entities Goibibo and redBus receives over 33 million visits via its desktop and mobile-web platforms and serves over 40 million mobile app active users each month.