Tag Archives: TrawellTag Cover-More

Travel insurance provider TrawellTag Cover-More planned an accelerated growth strategy with the recent acquisition of Cover-More Group by Swiss-based Zurich Insurance Group. Dev Karvat, CEO, TrawellTag Cover-More said, “Zurich Insurance Group is one of the top three insurers in the world. With this development, we will benefit from their infrastructure and technology. Our Customer Care facility has now merged with Zurich’s World Travel Protection. We will not only manage claims now but also have a fully in-house support system to take care of customers anywhere in the world.” “The mother brand will continue as is and while the front-end will not change for its travel partners in India, the back-end will in terms of better facilities and infrastructure,” Karvat adds. He also revealed that TrawellTag Cover-More planned to tie up with another airline in the next few months. It currently works with GoAir to offer travel insurance to its passengers.

Switzerland-based Zurich Insurance Group has successfully acquired Cover-More Group Limited (Cover-More), a travel insurance and assistance solutions provider based in Sydney with a strong market position in Australia, India and the US. Subsequently, TrawellTag Cover-More has also become a part of the Zurich Insurance Group. Cover-More will continue to operate as a discrete entity and will retain its brand. Zurich Insurance Group looks to significantly expand its travel insurance portfolio and grow in global travel and assistance markets. It has acquired 100% of the issued share capital of Cover-More through its wholly-owned subsidiary, Zurich Travel Solutions Pty Limited. The cash consideration amounts to approximately AUD 722 million (USD 551 million) in total.

Trawelltag Cover-More recently conducted a Travel Agents’ Engagement Programme (TAEP) for travel professionals based in Jaipur. This session was attended by 70 of the leading travel agents in Jaipur. Dev Karvat, CEO-Emerging Markets, Cover-More Group conducted this session on the emergence of disruptive innovation and its impact on the travel industry. TrawellTag Cover-More started TAEPs for its clients and associate travel professionals to impart practical insights of achieving higher quality of travel ancillary sales, increased penetration and improve cross-selling skills, in the year 2013. Commenting on the TAEPs, Karvat said, “The TAEP initiative began 5 years ago with a vision to enrich pioneering minds in the industry. Today it is known to be a platform to enable our clients tap various ancillary revenue generation opportunities. We are delighted that many industry bodies like ETAA are coming forward to extend TAEPs exclusively to their members.” TrawellTag Cover-More has strived, to not only find opportunities where there were none, but also identify the right prospect to accelerate business growth for their clients. Therefore, making it a preferred partner for global assistance & travel insurance in India.

Global assistance and travel insurance provider, TrawellTag Cover-More has announced a partnership with GoAir India wherein the insurance provider will offer specialised travel assistance services including insurance for GoAir passengers opting for domestic travel. The association rides on Cover-More’s upgrade of their proprietary optimisation platform, ‘Impulse’ which works in real time to offer travel protection plans matching the customer’s profile based on the details provided while booking tickets. Cover-More’s expertise has enabled it to serve clients like Malaysia Airlines, Air New Zealand & Virgin Atlantic. This alliance perfectly marries with GoAir’s motto of ‘Fly Smart’ that is aimed at offering passengers a holistic, quality-assured, and time-efficient service through value for money in fares and services. Dev Karvat, MD & CEO, TrawellTag Cover-More, said “’Impulse’ is the key to our new strategic partnership as it not only equips the travelers with holistic travel protection but also enables our client to enhance ancillary revenue though an agile online technology. Indians are gradually realizing the risks of travelling even within the country and service providers have taken up the onus of educating travellers and ensuring they travel smart and safe.” He added that TrawellTag Cover-More has upgraded its team and infrastructure to provide dedicated support to GoAir in product innovation, claims management and emergency assistance.

TrawellTag Cover-More will conduct its Travel Agents Engagement Program (TAEP) for members of the Enterprising Travel Agents Association (ETAA) of non-IATA travel agents in Kolkata and Hyderabad in February 2017. The first session will be conducted in Kolkata on February 4, 2017 followed by Hyderabad on February 10, 2017. It will be conducted by corporate trainer Aman Kaushik who has done similar sessions for the trade in the past. Jagat Mehta, President, ETAA, says, “Our insurance partner TrawellTag Cover-More has designed a program especially for our members which is focused on up-selling and cross-selling skill development. The ‘Travel  Agents  Engagement Program’ has proved to be a productive step towards achieving higher quality of travel ancillary sales, increasing penetration and improving cross-selling skills among travel agents.” ETAA is scheduled to hold its second Domestic Convention at Leonia Resorts, Hyderabad from March 3 to 5, 2017.

TrawellTag Cover-More has partnered with Yatra.com as it establishes itself in the e-commerce segment. TrawellTag Cover-More India Founder & CEO, Dev Karvat, said “We will now provide our travel insurance and global assistance services to Yatra customers opting for both domestic and overseas travel. The association enables us to provide customised benefits for both leisure and corporate travellers. Our business model for Yatra.com focuses on changing customer needs and forecasted travel risks. The backbone of this model is a one-of-its kind software IMPULSE, an analytics engine that collects a feed of traveller data from the booking platform and crunches this in real time to generate customised offers for the travellers. With ease of integration, this cloud hosted tool customizes travel protection products with an exceptional speed of customer data processing.” Dhruv Shringi, Co-founder & CEO, Yatra.com said: “TrawellTag Cover-More was a natural choice as we share a common commitment; creating the most convenient travel experience for our customers. They bring along with them an impressive product range and technical know-how, more than a decade of domain expertise and a global presence which extends their service offering worldwide.”