Tag Archives: VFS Global

VFS Global is increasing its manpower and visa handling capacity by 40 per cent across its centres in South Asia region ahead of the peak season rush. Sharing the news, Sanjeet Joher, Head- South Asia, VFS Global, said that they are working to enhance the visa appointment system as well, apart from extra operational hours. “We are increasing the size of our team to provide better services to our customers. We want to ensure that they have a seamless experience when they visit VFS with the help of our customer relationship managers across our centres. In our efforts to educate the trade about our services and initiatives, we will organise more training sessions and roadshows with travel agents. We also want to debunk myths around visa application and procedures,” he said.

VFS Global has launched mobile biometrics service for customers applying for Italian tourist visa across India, enabling them to submit applications, documents, and enrol biometrics from any location of their choice. This ‘doorstep’ service can be delivered to individuals and groups living in all cities in India. A team of VFS Global staff will visit the customer at the location to collect their visa application and enrol biometric data. They will also be available to assist with any visa application queries. Submissions from large tour groups, business delegates and school trips wishing to travel to Italy, will especially benefit from this  new service, as applicants will not be required to visit a Visa Application Centre to submit their applications. The documents, once processed with the visa decision will be returned by courier to the customer’s desired location. The mobile biometrics service is optional and applicants will have to pay an additional fee. According to the Embassy of Italy in India, 555,000 travellers from India visited Italy in 2019, which indicated a 15 per cent increase over the previous year.

VFS Global has witnessed a 22 per cent increase in visa applications from India over a two-year period and processed 5.28 million applications. This was an overall increase of 13 per cent in visa applications observed since 2017 with Tier II cities recording significant increases in 2018. Globally, it saw a 16 per cent increase in the number of visa applications processed in all countries of operation around the world. South Asia emerged as the top source market for foreign travel, with most number of visa applications recorded for this region. Vinay Malhotra, Regional Group Chief Operating Officer – Middle East, South Asia, and China, VFS Global, says, “With the year-on-year increase in visa applications from India, it is evident that foreign travel is no longer the domain of a privileged few. A large part of this growth comes from the smaller cities – more Indians from these cities are travelling abroad than ever before, and are keen to explore even off-beat destinations. There is a greater comfort with visa application process as well today – the anxiety that people used to associate with the process has been significantly eased with options like personalised assistance, doorstep services and document upload assistance being offered at every step.” Visa application counts in the major cities such as Mumbai, Delhi, Hyderabad and Bengaluru grew consistently. Significant growth in visa application counts were witnessed in some other metros, such as Ahmedabad (32% growth in 2018) and Pune (20% growth in 2018). Steep year-on-year growth in count was recorded in Tier II cities, such as Jalandhar (66%), Chandigarh (54%), Pondicherry (43%), and Goa (45%).    

In line with the Government of Thailand’s initiative to promote tourism, the Immigration Bureau of Thailand has partnered with VFS Global to offer the new eVisa On Arrival (eVOA) service that will enable a faster and more convenient arrival process for travellers from 21 countries like India, China, Saudi Arabia, Ukraine, to name a few. Travellers who are eligible to use the online eVOA service provided by VFS Global will receive their travel authorisation from the Immigration Bureau of Thailand prior to their departure from their country of origin. The eVOA service will be available as of February 14, 2019 on thailandevoa.vfsevisa.com. The new Thailand eVisa On Arrival offers travellers a whole new experience when applying for a travel pre-authorisation to Thailand and when entering the country at the Suvarnabhumi and Don Mueng airports in Bangkok, as well as at Phuket and Chiang Mai airports flying by Thai Airways and other airlines. In three simple steps, eligible travellers can apply online for eVOA for Thailand by visiting thailandevoa.vfsevisa.com anytime, anywhere or get assistance at VFS Global visa application centres across the globe. Travellers receive their pre-departure travel authorisation online before the trip within 24 to 72 hours. Pol Lt Gen Surachate Hakparn, Commissioner of Immigration Bureau, said, “With the eVOA service, we are proud to offer a new age digital solution which enhance the overall experience for the modern-day traveller who seeks to visit Thailand from 21 countries across the globe. In our cooperation with VFS Global, we aim to effectively meet the objective of increasing tourism to the country through this solution especially taking into consideration the all-important security aspect that allows pre-check of travellers prior the arrival, as …

VFS Global has appointed Jiten Vyas and Vinay Malhotra – both Regional Group COOs – as members of the company’s Executive Board. The Executive Board (EB), in collaboration with the Board of Directors, plays a pivotal role in the compamny’s strategic decision-making across various business verticals and its functions. The addition of  Vyas and Malhotra, with their respective vast individual career experiences, will further strengthen the EB to bring in the wider operational business perspective, in light of the company’s growth strategy. Vyas, a UK citizen, who joined the company in 2003 is responsible for all business operations in Africa (including Turkey), CIS and Eastern Europe, Europe and Americas and Australasia. Malhotra, an Indian citizen,  who joined the company in 2013 is responsible for all business operations in Middle East, South Asia and China. Both of them have handled various leadership responsibilities across geographies for the company, and are also responsible for the strengthening of key client government relationships. Zubin Karkaria, CEO, VFS Global, commented, “We are proud to have dynamic and experienced leaders of the calibre of Jiten and Vinay, who have been instrumental to our global success in growing rapidly and serving now 62 client governments. As we further expand our scope of business, we look forward to having their considerable and combined expertise add value to matters of strategy and corporate development.”

The Ministry of Foreign Affairs of the Kingdom of the Netherlands has awarded VFS Global the global tender to provide visa services in eight out of nine regions worldwide. It will operate for the Netherlands government in Africa, North America, Central and South America, Asia and Pacific, Eastern Europe, the Middle East, Western Europe, and India. VFS Global has worked with the Ministry of Foreign Affairs of the Kingdom of the Netherlands since 2006 and will provide Schengen visa services, Caribbean visa services, long-stay national visas, Dutch Travel Documents and Civic Integration Exams under the new contract. Chris Dix, Head—Business Development, VFS Global, said, “VFS Global is delighted that we will continue to serve the Netherlands Government. We have enjoyed a strong partnership with the Netherlands Ministry of Foreign Affairs for well over a decade, and welcome this opportunity to enhance our service capabilities on their behalf. We look forward to opening our facilities in 40 new locations to offer Netherlands visa applicants best-in-class visa solutions and a seamless application process.” Since August 2018, VFS Global has signed visa service contracts with nine existing and new clients, and governments from Europe to extend their visa service network. This includes contracts to provide additional visa services for client governments such as Belgium, Estonia, Germany, Hungary, Italy, Lithuania, Slovenia, Slovakia and The Czech Republic.

VFS Global has signed a contract with the Ministry of Foreign and European Affairs of the Slovak Republic for providing visa services in 10 countries including India. The other countries to get visa application centres for Slovakia via VFS Global are China, Kazakhstan, Palestine, Belarus, Russia, Kuwait, United Arab Emirates, Turkey and Egypt. The rollout of 38 visa application centres is expected to be completed by December 2018. Under the new contract, VFS Global will accept both short and long-term visa applications on behalf of the Ministry of Foreign and European Affairs of the Slovak Republic. Chris Dix, Head – Business Development, VFS Global, said, “We are excited about our new partnership with the Ministry of Foreign and European Affairs of the Slovak Republic. The countries where we will be operating are markets where VFS Global has worked for several years and whose travellers are familiar with our services and expertise. We are also pleased to have the opportunity to serve our new clients in new locations, and bring applicants in these locations the same benefits and high-quality service that we have been offering our customers worldwide for the last 17 years.”

In August and September 2018, VFS Global signed eight contracts with existing and new client governments to extend their visa service network. As per the new contracts, VFS Global will now provide visa services for Belgium in Rwanda; Estonia in China, India, Belarus, Turkey, and Russia; Germany in China and 13 other countries in South East Asia; Hungary in India, Belarus, Kazakhstan; Italy in Bahrain and Ecuador; Lithuania in Ukraine; Slovenia in 13 countries (Australia, Bosnia & Herzegovina, Canada, Iran, Kosovo, Mexico, New Zealand, Serbia, South Korea, Taiwan, UAE, UK, USA); and the Czech Republic in Vietnam, Mongolia and Uzbekistan. VFS Global plans to open an additional 97 visa application centres to meet the requirements of the new contracts and offers applicants a convenient and easy visa application process in these additional countries. The roll-out of all new operations is expected to be completed by mid-2019. Zubin Karkaria, Chief Executive Officer, VFS Global Group said, “VFS Global is grateful for the trust and goodwill the European member states have placed in us over the years. With the recent renewal of our relationship with eight European governments across multiple regions, we are pleased to offer our high quality visa services to many more visa applicants.” Chris Dix, Head–Business Development, VFS Global, said, “This has been a great quarter for VFS Global. Today, VFS Global is the trusted partner of 61 client governments, in large part due to our uncompromising approach to using technology as a key business driver.”

Yas Experiences, Yas Island’s recently launched trade arm, has signed an agreement with VFS Global, appointing them as the company’s representative in the Indian market. The appointment will see the new partner work closely with the Yas Experiences’ business development team in Abu Dhabi to promote the leisure and entertainment destination and provide package solutions for trade partners across India. As part of the agreement, VFS Global will set up three sales offices in Mumbai, Delhi and Bengaluru to cater to travel partners in Central, North and South India respectively. The sales rep office headquartered in Mumbai will support Yas Experience’ sales & marketing efforts to further promote Yas Island to Indian travellers. The two parties will work together to explore approaches to target Indian holidaymakers, and with a strong network presence across India, both are confident of the results this strategic partnership will reap. “We are absolutely delighted to have been chosen as the India representative for Yas Island in Abu Dhabi. Yas Island is a unique destination renowned for its assortment of experiences. We are confident that we will be able to further establish the island as a premier destination for discerning Indian travellers,” said Vinay Malhotra, Regional Group Chief Operating Officer – China, Middle East and South Asia, VFS Global. Around nine million Indians are expected to travel to the GCC by 2021, according to the latest figures from Colliers International.  

In a move to enhance destination awareness and foster market visibility, the Zimbabwe Tourism Authority (ZTA) has appointed VFS Global to promote Zimbabwe as a preferred tourism destination in both India and GCC region, through a collaborative relationship. As part of the agreement, VFS Global would support ZTA to build a unique identity of Zimbabwe as a potential tourist destination by educating and spreading awareness to tour operators, travel agents, MICE planners and the general traveller based in India or GCC region. Commenting on the new partnership, Karikoga Kaseke, Chief Executive of the Zimbabwe Tourism Authority, said “We have not been active in the GCC region and our absence has created room for negative perceptions to prevail. However, we are now ready for this market because Zimbabwe is now open for business. Through the appointment of VFS Global as market representatives for Zimbabwe in the GCC region we aim for increased awareness of Zimbabwe and establish destination presence and visibility. We anticipate a rise in arrivals from GCC region to 13500 by 2021 as VFS Global embarks on aggressively marketing the country. Zimbabwe has recently targeted India as a primary market due to its potential resulting from the rapid growing disposable incomes in India. Jiten Vyas, Regional Group COO, VFS Global added, “As a country bestowed with rich cultural heritage, Zimbabwe is strengthening their tourism business and entering their potential markets. We are pleased to partner with ZTA to put this country that has so much of untapped tourism potential on the world map for travellers from India and GCC who can now experience the beautiful nation of Zimbabwe.”