Thomas Cook India and SOTC Travel launch customer self-service app

Building momentum on its digital-first strategy, Thomas Cook (India) and its Group Company, SOTC Travel, have launched a Customer Self-Service (CSS) holiday app. Available for both iOS and Android users, the app offers customers a seamless end-to-end post-booking experience.

Traditionally, the post booking process was time-consuming and stressful for customers – involving coordinating for various elements including visas (getting details on documents required, visa forms, processing time and tracking), flights, hotel vouchers, itinerary, attractions, invoices and receipts. Hence, Thomas Cook and SOTC’s innovative CSS app will now serve to empower customers with a convenient, easy-to-access interface – making their post-booking experience simple and intuitive. Having piloted the CSS app in April 2024, the app has seen significant enhancements and currently enjoys a strong customer adoption of 50%.