Agents are an integral part of the airline booking process: Ajay Prakash

Air India recently started permitting Indian travel agents to issue tickets on their Canada route. Ajay Prakash, President, TAFI said “It was an unfair decision earlier and I think they have finally realised that agents are an intergral part of the airline booking process and I’m glad that Air India has finally woken up to this. Let’s hope that Air India will continue to be proactive and will keep the agents’ fraternity involved and engaged as they go forward embarking on trying to revive Air India.”