Suhail Kannampilly, CEO, The Fern Hotels and Resorts, says, “In these uncertain times, I wanted to reach out to you personally about what we are doing here at The Fern Hotels &; Resorts to support you and your travel plans. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility.”
Safety for guests
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO) to make our cleaning and hygiene protocols even more rigorous:
· Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
· Front desk have been equipped with infrared thermometers necessary to check all
Travel Flexibility for Guests
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
· Government Restrictions. In regions affected by government-issued travel
restrictions, we will continue to waive change dates or offer full refunds.
· Existing Reservations. All reservations – even those described as ;non-cancellable
(“Advanced Purchase”) – that are scheduled for arrival before April 15, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
· New Reservations. Any reservation you make – even those described as “non-cancellable” (“Advanced Purchase”) – that are booked between today and April 15, 2020, for any arrival date before 1 st May 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.At The Fern, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are travelling now or in the future, our team members are ready to welcome you with the Fern Hospitality you’ve come to expect.