First experience, then what sell to clients: Reena Sachdev

Reena Sachdev, Founder, Travel Arena, said, “Considering what we sell is intangible, our overheads are not as high as other businesses, and that only makes our responsibility higher. In travel, the customer trusts your experience and expertise while buying the product. The least we as sellers can do is personally visit and take actual stock of the experience our client is going to have before expecting them to trust us with his business, especially in the luxury segment. For more than 10 years I have been travelling to places myself without any official fams and managed to create great business.”