GVK Mumbai International Airport Limited (MIAL), the company that administers Chhatrapati Shivaji Maharaj International Airport (CSMIA) is now equipped with the latest technology that eliminates boarding pass stamping for all domestic airlines operating out of Terminal 2. This makes it the first-ever airport in the country to introduce Digi Yatra proposed by Ministry of Civil Aviation and Bureau of Civil Aviation Security, the watchdog of aviation security in India. Passengers travelling within the country from Terminal 2 can now authenticate their boarding pass at pre-embarkation security check point by scanning the boarding pass barcode or QR code on the mobile phones at the E-gates reader, using the Live Passenger Dataset. This authentication of boarding pass will eliminate the responsibility of CISF physical checking personnel to stamp the boarding pass, thus save their time, bringing a harmonious experience to passengers and improving the overall throughput of security check procedure.
With the government’s plan of Digital India, this initiative by CSMIA is a step towards adopting new technology and digitising the travel experience of passengers, making it hassle-free. This pilot feature introduced by CSMIA aims at reducing time involved in completing the many pre-flight boarding checks. It is a forward-looking service that is technology-driven and offers seamless digital experience to passengers. The self-service facility at the airport has drastically reduced the waiting time and queues at various touch points.