KLM’s contact centers have been overloaded by the corona crisis. Currently, the airline receives ten times more messages via social channels and receives four times more calls per day than usual. The expectation is that the number of questions will only increase due to future cancellations. The developments cause great uncertainty for customers. KLM wants her contact centers to be easily accessible again so that employees can make maximum efforts to assist passengers.
In order to further aid this, KLM has created a video to assist customers, informing them about all the important links concerning their bookings. In addition to that KLM’s social media team is working day and night to support their passengers and solve all their queries.
updates.klm.com provides the latest information on the commercial measures, FAQs and rebook policy. KLM trusts her clients to understand this exceptional situation and measure.