Tag Archives: Artificial Intelligence

IRCTC announced the launch of Zoop, a Google Chatbot for food delivery on trains. Railway passengers can simply google “Zoop India” and click on the “Chat” option for ordering food on train, track their PNR status, and orders within the chat itself. From checking the PNR Status on Google Chats to selecting their desired items to track their orders, users can carry out the entire process without the app or website can be done with AI assistance. The entire food ordering process is very smooth and user-friendly. Here’s how to use the Zoop Google Chat for Indian Railways: 1. Type “Zoop India” on the Google search bar 2. Select the “Chat” option – this will open a pop-up for chat with a live agent 3. Select “Check PNR Status” or “Order Food” as per your needs. Puneet Sharma, Founder, Zoop, comments “Our goal is to provide our customers with quality meals from a wide variety of options, including full-course meals, snacks, and drinks. Upon ordering, passengers can track the progress of their orders in real-time”. He commented that Zoop not only offers convenience but also flexibility, as travelers can choose to order anything from a light snack to a full meal. With the introduction of Google chatbot, passengers don’t have to choose between pantry car snacks or waiting until getting off the train to get a good meal.

In a bid to drive innovation to offer customer-centric products and service, Vistara has created a robot using Artificial Intelligence (AI) to assist customers, address their queries and entertain them. Called ‘RADA’, the robot will help the airline in offering a seamless experience and an ‘intuitively thoughtful’ on-ground service to its customers, keeping with the changing consumer behaviour. Initially, RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018 to assist customers using the lounge before they board their flights. ‘RADA’ will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback. Currently, the robot can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of destination city, real time flight status as well as information about Vistara’s products and services. RADA can greet customers and interacts with them using basic hand movements, and can move around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos. Leslie Thng, Chief Executive Officer, Vistara said, “Innovation is one of the core values engrained in the DNA of Vistara’s culture, which we have fostered within the organization in many ways. RADA is a manifestation of this endeavour. Vistara has disrupted the market through several innovations with the sole objective of redefining air travel in the country, while making its processes more robust and resources more effective.”