Tag Archives: Mumbai airport

Aptech has partnered with GVK Chhatrapati Shivaji International Airport Mumbai (CSIA) to train 700 CISF personnel in soft skills and to assist first-time travellers transiting through Mumbai’s domestic airport. Mumbai airport, the busiest single runway airport in the world, has been recognised as the world’s best airport  by Airports Council International for service quality that caters to 970-980 flights daily. The Airport Council International has identified 217 subjective service attributes and 52 objective ones in calculating the level of service (LOS) standard. Thus, ensuring high standards of customer service at airports becomes a crucial but tedious exercise. The decision to upskill and train under the expert team from Aptech Aviation was necessary to ensure that the customer satisfaction levels are kept high. Commenting on this partnership, Vishal Mehra, Senior Vice-President & Head of Industry Connects, Alliances & Placements, Aptech says, “Airport need to response rapidly to the changes of air passenger in order to meet their demands. Passenger satisfaction is increasingly important that may impact reputation and long-term profits of airports. Aptech has over two decade’s experience in training and skilling resources across 40 countries. With this partnership, Aptech Aviation will train approximately 700 CISF personnel in new-age soft-skills so that customer engagement and travel experience shall remain the top priority.”

The Ministry of Tourism plans to introduce facilitation centers at six major airports for international patients coming to India for treatment. The first centre will open at the Mumbai airport in October. The purpose of these centers is to allow patients and their relatives, smooth passage for the treatment in the country without being approached by touts and these centers will be operational 24×7, throughout the year. The Ministry has sought help from the Indian Medical Association (IMA) and the Consortium of Accredited Healthcare Organisations. “Mumbai will be a pilot project. Depending on how it works out, centers will come up in Delhi, Kolkata, Bengaluru, Chennai and Hyderabad,” said Dr. K.K. Aggarwal, President, IMA and member of the ministry’s medical tourism board. Aggarwal further informed that the centers will have trained personnel who will guide patients and their relatives if they have already short-listed a hospital and will provide information about accredited hospitals in case they are yet to short-list one. “Often, when some of the patients land up undecided, they are misguided by touts. Through the centre, we can eventually eliminate the touts and avoid these patients from landing up at some quack,” said IMA member Dr. Jayesh Lele, adding that the centre will come up right after the customs clearance. The ministry also plans to have a telephone link at the counter to the Incredible India info helpline for assistance while dealing with persons in need of language services. Source: The Hindu