Tag Archives: TAAI

Sharing her thoughts on the changes made by the FM on LTC, Jyoti Mayal, President of TAAI, said, “The Finance Minister in her stimulus speech has announced that government officials can use their LTC funds to buy consumer goods for the festive season. The tourism industry instead of being bailed out is now deprived of the LTC fund. Our industry is dying and our employees are losing jobs in every avenue but the Prime Minister has forgotten of our existence – the backbone of India.”

Jyoti Mayal, President, TAAI, has said that they have been in discussion with Ministry of Civil Aviation for many of their issues, one of which is the acceptance of credit cards by airlines. “It has been cleared by the PAPJC and IATA, but we are still knocking every airline’s door. There should be a directive from the government for the same. There should be neutral capping of fares. Also, we are looking at remuneration in a big way. As travel consultants, we should have a right to charge our fee. Else, our services can be treated as MRP product so that we are protected. We should be allowed to charge 10% fee on it like the hotel industry is charging service fee,” she said.

As part of the panel during a webinar on risk management recently, Anoop Kanuga, MC Member of Travel Agents Association of India (TAAI) and Head of its Tourism Council, said, “Training existing talent to improve efficiencies will take precedence in the current situation. Digitization will play an important role and travel agencies will have to ensure that they are equipped with appropriate digital infrastructure to be ahead of the curve. Those who are nimble and are able to move quickly and address the changing needs of the traveller will emerge as winners in the long run.”

Jyoti Mayal, President, TAAI, has said that they had met Prahlad Singh Patel, Minister of Tourism & Culture, along with the other association heads, where they have requested him to initiate a meeting with Hardeep Singh Puri, Minister of Civil Aviation, so that they can discuss their issues with him, especially regarding restructuring tourism business, refunds, money stuck with airlines, and also about Air India and the service fee that the agents charge for booking VBM flights.

TAAI has voiced its dejection on Air India’s social media post as well as communications to travellers to book on their website and verify airfares with the airlines before booking with agents. The airline has also stated that agents block inventory on GDS. The association has written to MoCA & Air India to withdraw the same.

Efforts put in by TAAI have finally borne fruit as the government has now permitted travel agents to book Vande Bharat flights. “We appreciate Air India, MoCA and NITI Aayog for supporting our initiatives, and look forward to more compliances to support the struggling industry,” says Jyoti Mayal, President, TAAI. As of now, flights to USA, Germany (FRA) and France (CDG) have been announced in the coming phase.

Jyoti Mayal, President, TAAI, has met with Pradeep Singh Kharola, Secretary, Civil Aviation, in which they discussed industry issues and repatriation flights were in focus. Sharing the highlights of the meeting, Mayal said, “After our continuous communications MOCA has assured us that they have started requesting all international airlines to allow agents to book on the repatriation flights. We discussed many more crucial issues relating to the survival & revival of the aviation industry for the agents, not only for now but for the future too.”

Jyoti Mayal, President, Travel Agents Association of India (TAAI) and Vice Chairperson, FAITH, met Amitabh Kant, CEO, NITI Aayog, on July 2 and discussed the concerns and challenges faced by the members. Some of the major issues discussed in the meeting were airline refunds; challenges faced to retain employees, their salaries and avoid unemployment in the sector; moratoriums and reliefs to trade due to COVID-19 lockdown and loss of business; allowing accredited travel agents to book Vande Bharat flights for Air India and also informing foreign carriers undertaking such flights to permit the same; revival challenges and long-term facilitation for the trade with airlines; protection of the agents from airline defaults and suspension of services; direction from government to airlines on remuneration for promoting the airlines; direction seeking travel agent corporate credit cards to be used for airline ticketing; reduction of credit card merchant fee by banks to below 0.75% so as to promote Digital India for aviation, travel, tourism and hospitality sectors as a whole. Seeking support from the government, Mayal requested Kant to ensure the same and assist in guiding the trade, enable creation of demand for growth, and opportunities for all travel and tourism-related activities.

Jyoti Mayal, President, TAAI, has said that they are having constant conversations with Pradeep Kharola, Secretary, Ministry of Civil Aviation (MoCA), discussing the issues of the industry and TAAI members. She also revealed that there is a need to make the travel agent business healthier and regular interaction with airlines to start restructuring the processes. “The Secretary (MoCA) has said he would get a meeting done very soon with international airlines and TAAI. That’s what we are waiting for,” she revealed.