Tag Archives: Thomas Cook India

Mou Mukherjee, one of the PSAs for Thomas Cook India located in Dhanbad, shares her experience of being part of the Thomas Cook India family. She says, “After the setback caused due to the pandemic, I’m very happy to say that we have been able to bounce back to business. The ‘Assured’ programme has been a great initiative by Thomas Cook India to help agents like is win back the confidence of our customers, who are also happy with the on-ground services that was provided to them. Times are tricky but with the opportunities that Thomas Cook India has provided us through several of their online roadshows for the Thomas Cook Assured initiative, I am positive that we will be able to generate business and provide our customers complete satisfaction while promoting safe travel.”

Learn about new business opportunities with Thomas Cook India in a webinar today at 3pm where Romil Pant, Senior VP – Holidays, Thomas Cook India, will take participants through its ‘Assured’ Program, and unique domestic products and services. Participants will also receive vouchers worth Rs 2,000. To sign up, contact Jaspreet Kaur at jaspreet.kaur@ddppl.com or 9650196532.

Thomas Cook India will showcase business opportunities for travel agents and the benefits of its ‘Assured’ Safe Travel Program in a webinar on November 3, 2020 at 3pm. Inviting the trade to this, Romil Pant, Senior Vice President – Holidays, Thomas Cook India, says, “We look forward to each one of you joining us on the occasion as we talk about the Thomas Cook ‘Assured’ Program – a unique initiative along with Apollo Clinics to provide assurance to all your customers who travel through us. We will also be sharing information about our specialised packages across the country that your clients can travel to at the best possible prices in the most safe and secured manner. We promise you a lot of interaction and fun during the webinar as we give all participants vouchers worth Rs 2,000 for your forward travel as well as a live auction.” To participate, contact Jaspreet Kaur at jaspreet.kaur@ddppl.com or call 9650196532.

Madhavan Menon, Chairman & Managing Director of Thomas Cook (India), in an exclusive interview with TravTalk said that the government could have been a lot more sensitive to the needs of the industry. “Wish it had looked at things on a broader perspective such as moratorium on loans, easing indirect taxes and waiving off TCS. TCS adds 5% to the cost of the traveller which they have to claim a refund but it takes a year.”    

Thomas Cook India has signed an agreement with dnata Travel to operate as the Travel Management Company (TMC) to service dnata’s customers as it closes its TMC operation in India. The transition will be completed in the next few weeks. Mahesh Iyer, Executive Director & CEO, Thomas Cook India, says, “Our first focus will be ensuring continuity of service needs.”

In the financial results announced for the year ending March 31, 2020, Thomas Cook (India) has revealed that despite witnessing the growing impact of COVID-19 across its global network as early as January 2020, its consolidated revenue from operations grew three per cent from Rs66 billion to Rs68.3 billion. The tour operator has now implemented a comprehensive ‘Reimagine Program’ across businesses and processes to adapt to the COVID-19 era of travel. The group witnessed the growing impact of COVID-19 in January 2020 for the Hong Kong business, February for Thomas Cook and SOTC, and in March for the inbound business in TCI.

Thomas Cook (India), along with its Group Company SOTC Travel Ltd., jointly launched ‘Assured’ – a comprehensive program to safe travel in the COVID-19 era, and the companies have partnered with Apollo Clinics for the same. Thomas Cook India and SOTC took customer opinion to understand their concerns and priorities when it comes to travel in the light of the COVID-19 pandemic. A significant 75% of the respondents of the Thomas Cook India & SOTC Holiday Readiness Survey stated that health & safety was their overriding concern. To build confidence that it is safe to travel again, the companies have worked jointly with partners across the travel eco-system to create the Thomas Cook & SOTC Assured program, that ensures meticulous health and safety protocols – at every stage of the customer journey – from the various contactless booking processes, safe physical outlets & processes at the sales/servicing pre tour stage, as well as the on-tour stage. Madhavan Menon, Chairman and Managing Director, Thomas Cook India said, “Across Thomas Cook India & SOTC, our customers have been clear that health, hygiene and safety is their prime concern when it comes to travel in the COVID-19 era. Hence, our teams have spent a significant time at the drawing board and worked jointly with key travel partners/stakeholders to create this very comprehensive initiative. I am proud today to launch of The Thomas Cook & SOTC Assured Safe Travel Program, in association with Apollo Clinics – the most respected brand in the healthcare sector, to jointly set a benchmark for customer safety in this new normal for travel.”

According to a joint survey report by Thomas Cook India and SOTC Travel, consumers have expressed an interest in a personal touch to their travel booking experience, with 58% opting to purchase holidays through retail outlets or home service (38% retail and 20% home visits). This was followed by 40% opting for online channels (website/App) and 12% stating preference for video chat. Over 2500 consumers across India participated in the survey.

Thomas Cook India has opened its new franchise in Delhi’s Kamla Nagar. Inaugurated by Romil Pant, Sr Vice President, and Jatin Sharma, Associate Vice President, Thomas Cook India, the expansion augments Thomas Cook India’s distribution and reach in Delhi-NCR to 17 consumer access centres: six owned branches and 11 Gold Circle Partner (franchise) outlets. The Gold Circle Partner outlet offers consumers end-to-end travel solutions with a bouquet of travel and travel-related financial services, including international and domestic holidays value-added services like travel insurance, visa services, etc. Rajeev Kale, President & Country Head, Leisure Travel & MiCE, Thomas Cook India, said, “The North market continues to feature strongly as a prime driver, delivering significant growth of 32 per cent YoY for our leisure travel business. We have selected Delhi-NCR as it has a strategic market basis. The Thomas Cook Gold Circle Partner programme increases the brand’s reach across the country, giving consumers access to the company’s products and services in metros/mini-metros and strongly emerging Tier II and III markets.  

Thomas Cook India has approved the acquisition of a 24 per cent strategic stake in TravelJunkie Solutions, a Mumbai-based travel tech start-up via its wholly owned subsidiary TC Tours. TravelJunkie Solutions developed Ithaka – a chat-based mobile application serving FIT (Free Individual Travellers) customers by recommending authentic local experiences for different destinations and helping them plan their trip and book hotels and flights. Ithaka’s app-based service offers users a combination of cutting-edge automation via AI/ML-based technology and the farmed collective expertise of well-travelled individuals. It currently serves travellers across various international destinations and plans to expand rapidly over the next 18-24 months with the support of Thomas Cook India. Speaking on the occasion, Madhavan Menon, Chairman, Thomas Cook India Group, said, “We are excited with this strategic investment that also marks our first investment in the exciting travel tech space. Ithaka is a perfect marriage of cutting-edge technology and human expertise delivered in a user-friendly mobile chat format. For Thomas Cook, the partnership with Ithaka creates a new channel that reaches and serves millennials, while for Ithaka, the partnership delivers an end-to-end, bookable experience.”