Tag Archives: Travelport

USA made most flight bookings to India for Diwali: Travelport

The countries that have seen the most flight bookings to India for the period around Diwali are the United States (32,828), the United Kingdom (22,663) and the United Arab Emirates (20,688) until October 14, 2019, according to an analysis conducted by Travelport. This data is derived from Travelport’s interpretation of relevant MIDT data. It reflects bookings made as of 14 October 2019 through GDS only, a channel primarily used by travel agents, for flights to India (the destination) between 24 and 30 October 2019. Additional bookings will have been made directly with airlines, which may or may not also have a GDS presence. On a volume basis, the Americas saw the most travellers flying into India (49,157; or 32% of total bookings made in the top 10 countries), followed closely by the Middle East (44,831; 29%). Europe (30,354; 19%) and the Asia Pacific (29,093; 19%) rounded out the list.

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44% of global travellers use voice search to manage travel: Travelport

Nearly half (44%) of travellers have now used voice search to help manage travel, with use greatest among Gen Y travellers (61%) and lowest among Baby Boomers (12%), reveals Travelport’s Global Digital Traveller Research 2019, which surveyed 23,000 people from 20 countries. One quarter (25%) of Gen Y travellers today ‘nearly always’ use the technology for this use. When the technology is used by travellers, some of the most popular requests made are for information relating to the weather at their destinations (60%) and getting live traffic updates (54%).

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165% increase in Indian bookings for passengers with special needs on Travelport

The Travel Unified global campaign by Travelport, launched in 2019, drives awareness about DPNA (Disabled Passenger with intellectual or Developmental disability Needing Assistance) as a Special Service Request (SSR) code available in the airline industry for passengers. In India, the use of the code for flights booked through Travelport has increased by 165%. Under the campaign, the requests for assistance for airline passengers with intellectual disabilities have nearly doubled. Globally, use of the code on flights booked through Travelport has increased by 89% since the launch of the Travel Unified campaign. Little-known SSR code, DPNA 1, can be used to alert airlines when a traveler has an intellectual or developmental disability and needs assistance. Travelport has now extended the campaign until at least the end of 2019 and called for all parties in the travel industry to do more to support people with intellectual disabilities. Sandeep Dwivedi, Chief Operating Officer at InterGlobe Technology Quotient, stated: “Air travel is meant to be hassle-free and safe for all passengers and particularly for specially-abled. And, when there is a system in place for them, it is our responsibility to let the patrons with intellectual and developmental disabilities benefit from it. Travelport‘s Travel Unified campaign is a great initiative that has been instrumental in raising awareness about DPNA SSR code among travel trade fraternity as well as specially-abled passengers. The code usage while booking flights through Travelport has grown by 165% in India, which clearly shows the effectiveness of this campaign. We encourage all travel professionals in the travel industry to come together and make this campaign reach to everyone.” SSR codes are used in the airline industry to communicate traveller preferences or needs …

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69% of Indian travellers use voice search: Travelport

The latest Travelport research shows Indian travellers are leading the way in voice search, with 69% using the technology. With a population of 400 million that speak over 20 languages, there is a large section of people from Tier II and III cities who are becoming more comfortable with lingual voice commands over typing—they are literally finding it easier to use their ‘voice’ to search, reveals the Mobile Travel Trends 2019 report by Travelport. Google is predicting that India will soon become the world’s first voice-driven internet market, with voice being both the primary input and output.

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India records second highest flight bookings for Hajj 2019: Travelport

India recorded a total of 44,611 advanced bookings to the holy city of Mecca ahead of this year’s Hajj, which is the second highest in the world and the highest in Asia, according to Travelport’s global trends in flight bookings for Hajj 2019. Globally, Egypt recorded the greatest number of flight bookings through a GDS out of any country this year (49,477). The report stated that Advanced flight bookings to airports around the have increased from Asia, Europe and Oceania. Travelport’s analysis of available data , Asia recorded the greatest growth in flight bookings made through GDS to airports around Mecca this year in terms of volume, with bookings up by 11,284 (+5%). On a country level, the greatest growth came from Bangladesh, with bookings up by +171% (13,906).

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India most popular Asian destination for UK travellers: Travelport

According to an analysis conducted by Travelport, India has emerged as the top travel destination in Asia this summer for travellers from the United Kingdom (UK). Globally, the United States was the top destination while India was the 2nd most popular long-haul destination for UK travellers. The report revealed that as of June 14, 2019, just under 87,000 advanced bookings had been made in the UK through all global distribution systems (GDS) for return flights to India scheduled between Friday June 28, 2019 and Sunday September 8, 2019. Flight bookings in other Asian countries like Thailand and China stood at 49,137 and 29,870 respectively. With flight bookings up by 3,402 (13 per cent) year-on-year, China was the fastest growing top ten long-haul destinations for UK travellers compared to the same period the previous year. Martin Herbert, Regional Managing Director – India and Sri Lanka at Travelport, said: “It’s exciting news for Indian tourism to see the country attracting more bookings than both China and Thailand combined. This trend is fuelling increased booking volume and we expect to see it continue in the years to come.” Sandeep Dwivedi, COO at InterGlobe Technology Quotient (ITQ), commented: “India has been one of the topmost choices of international travellers owing to its rich cultural heritage, varied cultures, art & crafts and spiritual tourism. We are happy to see India as the second most booked summer destination for UK travellers. With so much to see and offer, I am sure that this number will certainly rise in the coming years.”

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Japan Airlines and Travelport to form joint venture to operate GDS for Japanese agents

Japan Airlines and Travelport have agreed to form a joint venture to take ownership of Travelport Japan K K (Travelport Japan) and JAL’s 100 per cent owned subsidiary, Axess International Network. Under the unified Travelport Axess brand, the joint venture will operate a Global Distribution System (GDS) tailored to the needs of the Japanese travel industry. The proposed joint venture, which will operate under the brand name Travelport Axess, will combine Axess’ expertise in Japan and Travelport’s global technology leadership. Yoriyuki Kashiwagi, Executive Officer of International Passenger Sales, Japan Airlines, said, “We believe that the future of travel will be transformed by technological innovation. I am confident that Travelport Axess will be able to help Japanese travel agents to respond to growing global demands by offering services based on state-of-the-art technology.” Travelport Axess will continue to offer travel agents services through Axess’ GDS platform, and enable access to Travelport’s GDS platforms, Apollo and Galileo. The proposed joint venture will provide online, mobile and corporate travel propositions including global booking and expense management tools as well as access to New Distribution Capability (NDC) content, offering Japanese travel agencies and their customers the best of locally developed products with best-in-class global connectivity and capabilities. Gordon Wilson, President and Chief Executive Officer, Travelport, commented, “This announcement and our ongoing partnership with Japan Airlines is a significant advance in the provision of state-of-the-art technology for the Japanese travel industry.” Under the planned agreement, Travelport will hold a majority stake in Travelport Axess, with JAL controlling the remaining stake and playing an active role in the joint venture. Following the signing of a definitive agreement between Travelport and JAL, the new joint venture is expected to …

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Travelport renews deal with United Airlines to introduce NDC initiatives

United Airlines will continue its long-standing relationship with Travelport as part of a multi-year agreement that demonstrates a joint commitment to deliver customer support and solutions for the benefit of travellers and travel agents alike. United has already benefited from Travelport’s rich content and branding merchandising solution by differentiating its offerings and dynamically distributing content across the globe. This tool allows customers to easily compare airline offerings and take advantage of United’s comprehensive route network and improved customer experience. Both companies will continue to work together to enhance the delivery of United’s product offering, including ancillaries and fare families, to agencies and corporations through Travelport’s traditional ATPCO and API platforms, including deployment of United content made available consistent with IATA’s New Distribution Capability (NDC) standard. “I’m delighted to announce that our relationship with United has been extended for a multi-year term. United has seen great success with our rich content and branding solution and extended global reach, We look forward to supporting United’s growth, its dedication to providing better experiences for agencies and travelers worldwide and pioneering NDC solutions,” said Damian Hickey, Global Head of Air Travel Partners, Travelport. “While direct volumes through our award-winning website and mobile app continue to grow, we want to be available across a variety of booking channels, and collaborating with Travelport helps us do that,” said Dave Bartels, Vice President of Pricing and Revenue Management, United Airlines. “United is excited to be working together with Travelport on our NDC initiative to provide tailored content to our customers through the Travelport subscriber network, which will allow customers to better customise their travel with different amenities and experiences.”

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Travelport completes onboarding of first wave of NDC customers

Following the successful implementation of its New Distribution Capability (NDC) roadmap during 2018, Travelport  has completed the onboarding of the first group of travel agencies to receive access to NDC content. In October 2018, UK-based travel agency Meon Valley completed the first live booking using NDC content through Travelport’s Smartpoint desktop. The next phase of Travelport’s NDC roadmap involved onboarding a larger group of travel agencies. To ensure NDC works for all parts of the travel ecosystem, Travelport has implemented its booking solution with a wide variety of agencies of different sizes, including American Express Global Business Travel, dnata, Gray Dawes Group, Global Travel Management, Meon Valley Travel, Premier Holidays, TAG, Travel Counsellors and Travel & Transport Statesman. Commenting on this milestone in Travelport’s NDC delivery, Nick Dagg, SVP Global Agency Sales said, “We work at the heart of the travel industry and our agency customers rely on us to provide them with choice through access to the broadest range of travel content. NDC is no exception and we’ve taken great care in managing the roll-out of our NDC booking capability through Smartpoint to our agency customers. This has allowed us to learn as we go, listen to the important feedback from our customers as they operate in this new distribution era and refine our NDC solution to ensure it provides seamless, integrated travel choice.” John Bukowski, Director, Content and Distribution, American Express Global Business Travel said, “We are working with key parties to ensure we continue to deliver access to all content, with a focus on improving traveller experience, controlling cost, maintaining full end to end servicing, as well as transparent fares, pricing and comparison shopping. NDC is an …

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Punjab High Court overrules Air India’s move to shift to single GDS platform

In a major setback to state-run Air India, the High Court of Punjab and Haryana has overruled the national carrier’s decision to shift domestic ticket-booking business exclusively on Travelport, asking it to continue using the services of Amadeus and others to book domestic and international flights. Air India had discontinued services of all other global distribution system (GDS) portals from December 5, 2018. The judgement of the HC read, “An interim direction is issued to Air India Limited to continue to allow using GDS of Travelport, Sabre and Amadeus, as was being used prior to Decemeber 4, 2018 and till further orders, Air India inventory will be made available to Amadeus also, as was being done prior to December 4, 2018.” The court has given Air India three weeks’ time to respond to the judgement with relevant documents. The court noted that under Article 12, the Air India was duty-bound to invite bids before giving exclusive rights to any agency for GDS. It is further contended that Air India was duty-bound to call bids in the form of tenders and that Amadeus could not be arbitrarily excluded from sale of tickets for domestic flights. Source: Moneycontrol  

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