Tag Archives: Travelport

Travelport and Jet Airways sign long-term supplier agreement

Travelport has signed a long-term supplier agreement with India’s Jet Airways that will be effective from April 2019 and enable online and offline travel agencies around the world to shop, book and manage itineraries for leisure and business travellers. Jet Airways will also deploy Travelport’s Rich content and Branding, from which over 270 airlines now benefit by displaying graphical content, their fares families and a full range of ancillary products. Damian Hickey, Head, Air-Travel Partners, Travelport, commented, “Travelport’s commitment to the Indian travel market and the provision of the widest range of content has been further evidenced today with the announcement of this new mutual commitment between Jet Airways and our company beginning April 2019. Furthermore, our position in the rest of Asia, Europe, the Middle East, Africa and the Americas means that we are able to deliver to them a wide mix of international travellers. This is in addition to the millions of outbound and domestic Indian travellers they serve.”

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Travelport wins tender for sole distribution supplier to Air India

Travelport has announced that it had won a competitive tender process undertaken by Air India for the sole provision of distribution of its domestic flight content. The contract awarded to Travelport will begin to come into effect from November 2018 and be fully implemented by the end of 2019. The agreement confirms Air India’s continued deployment of Travelport Rich Content and Branding, now used by over 270 airlines. This displays airlines’ graphical content, their fares families and a full range of ancillary products. Travelport has seen a rapid expansion in India in recent years following the acquisition of business from the largest online travel agencies like MakeMyTrip, Ibibo, Yatra, EaseMyTrip and ClearTrip as well as working with the major corporate travel agencies and new entrants to the travel sector such as Paytm. Pradeep Singh Kharola, Chairman and Managing Director, Air India, said, “Air India is pleased to award this important contract to Travelport. In written submissions and in discussion with their team, the company demonstrated a clear understanding of our needs and displayed impressive technological and financial capability. As we make the switch to Travelport, we hope to be able to deliver even better value for money and a superior distribution to our customers in India and abroad.” Gordon Wilson, President and CEO, Travelport, commented, “Travelport is delighted to have been selected by Air India to provide these services. It is another welcome endorsement of our technology and our services in India. We look forward to implementing the agreement and delivering a world-class service to the airline.”

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India’s millennial business travellers want constant booking info with human advice

Millennial business travellers in India are changing the landscape of corporate travel by demanding both cutting-edge digital support throughout their trips and on-demand advice from human consultants, according to a recent independent global study commissioned by Travelport. For the research, 11,000 travellers were surveyed in 19 countries who took at least one return flight in the last year. The results showed that half (47 per cent) of India’s millennial business travellers now count being unable to access booking information across their devices 24/7 as one of their biggest gripes, compared to two fifths (40 per cent) of Gen X2 travellers and one third (35 per cent) baby boomers. The research also revealed that three fifths (56 per cent) say they get frustrated when companies don’t use data analytics to provide highly personalised travel recommendations based on their past preferences, compared to two fifths of both Gen X (43 per cent) and baby boomer (41 per cent) travellers. Two fifths (43 per cent) say not being able to get expert advice from human consultants during the booking process is a major pain point. Sandeep Dwivedi, Chief Operating Officer, InterGlobe Technology Quotient, said, “The findings demonstrate the digital shift among Indian business travelers before and during their journeys. And the necessity of $7.6 trillion global travel and hospitality industry to adapt continually to provide responsive, relevant and timely services for customers. More importantly, in an age where Gen X and Millennials are increasingly becoming tech savvy, they want relevant and timely content at their fingertips, at the very moment, from the time they search to their return from the trip.”

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Travelport signs agreement with Qantas to provide flexibility to agents

Travelport has announced the signing of a multiyear agreement with Qantas Airways that includes distribution of the Australian national carrier’s content and integration into Qantas’ recently announced NDC platform, the Qantas Distribution Platform (QDP). Travelport’s Rich Content and Branding merchandising solution has been deployed, giving over 65,000 of Travelport-connected travel agencies globally access to images of cabins and meals. These agents will also be able to book ancillaries such as extra legroom seating. Stephen Shurrock, Chief Commercial Officer, Travelport commented, “This agreement is testament to Qantas’ commendable forward-looking vision. Whether it’s the deployment of Rich Content and Branding or our new NDC capabilities, Travelport is uniquely equipped to support Qantas in optimizing content distribution globally.” Travelport is the first operator of a global distribution system to be granted the highest certification by IATA for its New Distribution Capability (NDC) airline distribution technology. With this, Travelport is well-positioned to support the QDP, improving the flexibility of content distribution, as the airline becomes one of the first to deploy NDC content later this year. It is the only such company to be cited by Qantas as an early adopter.  

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Travelport reveals fastest-growing international destinations for KSA travellers

The countries that have seen the greatest growth in flight bookings from travellers in the Kingdom of Saudi Arabia (KSA) in the last 12 months are Egypt, the United Arab Emirates (UAE) and Turkey, according to analysis conducted by Travelport. From April 1, 2017 to March 31, 2018, bookings made in the KSA through all global distribution systems (GDS) to Egypt increased by nearly 190,000, up 17 per cent on the previous 12 months. Bookings to the UAE rose by over 70,000, up 13 per cent, and to Turkey by just over 65,000, up 31 per cent. Matthew Powell, Managing Director – Middle East, Africa and South Asia, Travelport said, “Growth in flight bookings tends to be driven by increased airline capacity, rises in demand from leisure travellers, economic and political advances, which attract more interest in trade and investment, and major construction projects that require large international labour forces. The results we’re seeing here cut across all of these.” Travelport will participate in the Arabian Travel Market in Dubai for the 10th consecutive year. Its stand will include demo pods that allow visitors to experience how the company helps travel agents and airlines drive revenue by delivering intelligence through analytics tools like Travelport Business Insights and Travelport Competitive Insights.

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Travelport and Priceline extend technology and content partnership

Travelport and Priceline.com have signed a long-term renewal agreement for Travelport to continue providing pricing, booking and ticketing technology and content to Priceline. The renewal comes approximately 20 years after the two companies signed their first agreement for Priceline to process reservations through Travelport’s GDS. Throughout the past two decades, Travelport and Priceline have worked together to make the process of buying and selling travel easier for customers seeking great travel deals. “Travelport has proven to be a valued partner over the last 20 years in helping Priceline customers find and book the best deals,” said Brigit Zimmerman, Senior Vice President of Flight, Hotel and Packages, Priceline.com. Jason Clarke, Senior Vice President and Managing Director for Agency Commerce, Travelport, added, “We are committed to supporting Priceline with our industry-leading search and pricing capabilities, as well as offering Priceline new technologies that offer faster connections, greater content and more relevant choices.”

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Travelport and Air France-KLM sign agreement

Travelport and Air France-KLM have signed an agreement for the distribution of content through Travelport’s platform. Air France-KLM and HOP! content on Travelport’s platform will include Travelport’s rich content, branded fares, fare families and multiple ancillaries. Travelport customers will continue to benefit from Travelport’s tools beyond booking capability that enable workflow automation, change management processes, multiple content integration, robotics for fulfilment and other vital services. This agreement also enables customers selected by Air France HOP! and KLM to access a private channel via Travelport through which they will receive content without the additional distribution surcharge levied by Air France-KLM starting April 1, 2018. Derek Sharp, Senior Vice President and Managing Director – Air Commerce, Travelport, says, “This agreement is an extension of a long-term relationship which has delivered greater choice to Air France KLM’s customers. We look forward to a continuing productive partnership as we deploy new technology with the airline.” Emmanuelle Gailland, Vice President – Distribution, Air France-KLM, says, “Travelport has been a great partner throughout our private channel engagement as a transition towards NDC. Both Air France KLM and Travelport will work together to bring NDC content of new fares, products, services and rich media in the marketplace.”

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Travelport’s new products to enable airlines and agents in NDC era

Travelport has launched its product roadmap to extend its content offering to airline customers using the International Air Transport Association (IATA) New Distribution Capability (NDC) standard. The new products will enable travel agency customers to access such content via Travelport’s platform. The company is now extending its lead by industrialising its NDC capability and incorporating NDC content within its suite of products for airlines and travel agencies. These products will allow travel agencies to connect through Travelport’s platform in a single workflow combining traditional content and new NDC content. Stephen Shurrock, Chief Commercial Officer, Travelport commented, “Building on our unique NDC Level 3 status, we are extending our range of products ready for the new mixed-economy era of airline distribution. Travelport has a rich history of innovation and, with our NDC-enabled products, we intend to maintain this as we seamlessly, speedily and accurately deliver the broadest range of bookable content to our customers.” Yanik Hoyles, Director-NDC Program, IATA added ,“Following its achievement as the first GDS to become NDC Level 3 certified as an aggregator, we congratulate Travelport on its continued progress in developing products for this new era and look forward to their initial launch later this year.”    

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Travelport signs multi-year agreement with Travelgenio

Travelport has announced a renewed long-term partnership with Travelgenio. With nearly 250 airlines signed up to use Travelport’s unique merchandising technology, Travelgenio is able to further differentiate itself by displaying and selling branded fare families and ancillary products from these airlines in the same way they do on their own websites. Having recently become the first global distribution system (GDS) to be certified by IATA as a “Level 3” Aggregator under its New Distribution Capability (NDC) initiative, Travelport will also benefit Travelgenio by creating NDC connections with airlines as they become available. Commenting on the renewed agreement, Mariano Pelizzari, CEO, Travelgenio, said, “Given all the searches that take place, it’s crucial we take advantage of the right technology to optimise our customer experience. The renewal of our agreement with Travelport demonstrates our commitment to serve the end traveller even better by continually providing the rich choice of content with the speed and accuracy that’s critical to them.” Fred Lindgren, Country Manager, Travelport Spain, commented, “To maintain its leadership in the competitive landscape of online travel, Travelgenio needs continued access to extensive global travel choices and the best booking technology to deliver a fast, differentiated and personalised booking. This agreement is testament to Travelport’s combination of innovative technology and extensive travel content.”

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Travelport partners with Indonesia on digital marketing campaign

Travelport and the Republic of Indonesia’s Ministry of Tourism have announced a new global digital marketing campaign to increase tourism to the world’s largest archipelago. The campaign, which is part of the Ministry’s ‘Wonderful Indonesia’ international tourism marketing strategy, will deliver tailored online messaging to targeted travel agents in 15 countries around the world using Travelport’s advanced Destination Marketing technology. “Indonesia is one of the world’s most beautiful countries, full of fascinating sights and tastes that we want to share with the world.” said I Gde Pitana, Deputy Minister for International Marketing and Communication, for the Indonesian Ministry of Tourism. The Ministry of Tourism believes the campaign will help increase tourism from the record setting 15-plus million tourists expected in 2017 by driving incremental tourist arrivals into Indonesia. Niklas Andreen, Vice President and Managing Director, Global Hospitality and Digital, Travelport, added, “It is a great honour to work with the Ministry of Tourism on this campaign to increase tourism to the country. With access to more than 68,000 Travelport travel agents around the world, our destination marketing solution continues to deliver exceptional value to customers.”

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