To take it’s customer experience a level up, VFS Global has revealed that it is toying with the idea of offering its customers the option of picking up their passports without entering its visa application centre. Speaking about this is Belson Coutinho, chief marketing officer, VFS global, who said, “We are exploring a feature in Mumbai where it is like a drive-through concept where people who want to pick up their passport can drive through and collect it without entering the vac. We hope we get thhis opportunity because it largely depends upon the infrastructure and space we are able to get at the VAC but that’s a concept we want to adopt. ” He added that 2020 is going to be the year of customer experience for VFS Global. It had also recently Upgraded its VACs.