Hotels more adaptive to customer needs will do far better: Abinash Manghani, CEO, WelcomHeritage

Abinash Manghani, CEO, WelcomHeritage, has said that hotels which are more adaptive to the customer will do far better at the end of this phase. Speaking at DDP Digital Conclave titled ‘The Post Pandemic Reset’, he said, “I think the branded ones are doing it first and subsequently, others will follow. Since customers are not sure of what they expect, there is a clear shift towards branded hotels,” he added.